Regan Hines Email and Phone Number

Operations & Compliance Manager | Financial Services | Process Optimisation & Compliance OversightI drive streamlined processes and effective compliance at WISEPlanning, a financial services firm. My role bridges multiple core functions, including fee management, team leadership, compliance oversight, and the strategic integration of AI and new systems to enhance productivity and ensure regulatory adherence.🔹 Compliance & Regulatory ExcellenceFrom AML/CFT returns and FAP regulatory filings to maintaining a comprehensive compliance log and developing a business operations manual, I ensure that WisePlanning stays aligned with industry standards and Financial Markets Authority (FMA) guidelines. I oversee a rigorous schedule of compliance returns and strategic audits to maintain a high level of operational integrity.🔹 Operations & Client EngagementMy role encompasses the full cycle of client renewals and fee management, from document preparation to payment tracking and client exit processes. Leveraging CRM and automation tools, I streamline workflows to boost efficiency, minimise manual tasks, and ensure accuracy. By integrating these technologies, I create seamless, secure client interactions that foster trust and elevate the client experience. My focus on automation enables our team to concentrate on higher-value tasks, enhancing both productivity and client satisfaction.🔹 Leading & Developing TeamsAs a servant leader, I am dedicated to fostering a collaborative, strength-based workplace where each team member can excel by leveraging their unique abilities. Through regular governance meetings with the owner, I ensure alignment with our vision and values, while my focus on staff induction, strategic planning, and performance reviews creates a well-supported team culture.

As Fundraising Manager at Cholmondeley Children’s Centre, I led initiatives that brought vital support to our operational goals, consistently meeting and exceeding our targets. My role combined strategic insight with a strong focus on uplifting team culture, driving success through collaboration and empowerment.🔹 Strategic Leadership & Cultural TransformationI prioritised a culture of collaboration and innovation, fostering an environment where each team member felt valued and supported. By championing servant leadership, I helped build a resilient, motivated team committed to achieving our fundraising objectives, with a focus on continuous growth and mutual success.🔹 Donor & Community EngagementWith a relationship-centric approach, I secured major donations by effectively targeting high-net-worth individuals and engaging diverse community partners. My strategy expanded our reach, bringing impactful digital campaigns and innovative CSR partnerships to strengthen and diversify our donor base.🔹 Campaign Innovation & Digital StrategyThrough creative, forward-thinking campaign strategies, I consistently surpassed our fundraising goals. By implementing a targeted digital strategy, I was able to energise community support, expand our online presence, and bring fresh engagement to our initiatives.

In my role as Business Analysis & Innovation Specialist at Christchurch City Mission, I utilised design thinking and business process management (BPM) to drive impactful solutions for complex social challenges, creating meaningful change for vulnerable communities.🔹 Empowering Social Initiatives through Design ThinkingApplying design thinking methodologies, I worked to identify and address unmet needs within the homeless population. This approach led to the creation of a training programme that empowered individuals with the essential skills needed to transition to stable housing, fostering both personal growth and sustainable outcomes.🔹 Process Innovation for Increased AccessibilityThrough BPM analysis, I uncovered inefficiencies in our food pantry service, which prompted a shift from a traditional distribution model to a self-service approach. This transformation improved accessibility, increased pantry usage, and significantly contributed to reducing food insecurity within our community.🔹 Enhancing Collaboration Across TeamsI strengthened interdepartmental relationships by facilitating interactive workshops, designed to foster open communication and teamwork. These sessions not only improved collaboration but also cultivated a more unified approach to serving our mission.

As Marketing Manager at Christchurch City Mission, I led omni-channel campaigns that aligned with organisational goals, driving both fundraising success and community engagement. My role was rooted in strategic planning, collaboration, and a deep commitment to culturally inclusive practices.🔹 Strategic Campaign Development & Fundraising GrowthI was responsible for developing and implementing omni-channel marketing campaigns that met organisational objectives. Partnering closely with senior leadership, I ensured cohesive messaging across campaigns, ultimately increasing fundraising success by creating targeted, segmented materials that engaged corporate donors.🔹 Innovation & New Revenue StreamsI mapped the end-to-end processes for a new socially conscious café initiative, an impactful project that opened up additional revenue streams for the Mission. This work demonstrated my ability to design future-oriented, socially driven strategies that align with organisational goals.🔹 Cultural Representation & Community CollaborationCollaborating with local iwi, I ensured that all marketing materials reflected our commitment to cultural inclusivity. This approach strengthened our relationship with the community and reinforced our dedication to respectful, representative engagement.🔹 Empowering Team GrowthI developed learning and development programmes and structured career pathways to support the professional growth of team members, fostering a positive environment focused on continuous improvement and collective success.

As Marketing Coordinator at Belgotex Flooring, I played a pivotal role in enhancing brand identity and executing large-scale marketing initiatives. My work centred on strategic brand positioning and the seamless execution of nationwide projects.🔹 Brand Development & Nationwide RolloutI led the development of a comprehensive brand overhaul, ensuring a cohesive identity across Belgotex’s extensive network of 300 stores. This initiative strengthened brand consistency and significantly enhanced market presence.🔹 Project Management & Cross-functional CollaborationCoordinating closely with teams across regions, I managed the successful rollout of the new brand overnight, demonstrating my ability to handle complex logistics and drive alignment across diverse teams. My role required meticulous planning and clear communication to achieve a smooth, impactful launch.

As Design Studio Lead at Ballantynes Department Store, I spearheaded the shift from traditional to digital-first marketing strategies, enhancing the store’s brand presence and driving customer engagement. My role was a blend of strategic planning, creative direction, and team leadership.🔹 Digital Marketing TransformationLeading the design studio, I guided our transition from traditional print media to a dynamic omni-channel strategy focused on direct response digital marketing. This strategic pivot expanded our reach and aligned our approach with evolving consumer preferences.🔹 Creative Direction & Brand DevelopmentOverseeing a talented team, I directed innovative campaigns that aligned with the Ballantynes brand while exploring new creative avenues to captivate and engage our audience. My role involved balancing brand consistency with fresh, engaging visuals that resonated across platforms.🔹 Team Leadership & CollaborationI led a team of 12 designers and creatives, fostering a collaborative environment that encouraged innovation and excellence. Through regular feedback and development sessions, I helped team members refine their skills and elevate their work, creating a high-performing team that consistently delivered impactful results.

Designing catalogues, press ads, tabloids, brochures and advertisements for Christchurch’sPremium retail store. Coordinating and organizing all photo shoots. Writing radio copy.