As a Services Intern, my primary focus was to provide support to the Customer Success Team. I've implemented Agile methodologies working with Jira to maintain client dashboards, created and managed tickets, and generated timecard reports ensuring streamline operations. Additionally, I've collaborated with various team members to document and standardize pivotal account management strategies to Confluence. Lastly, I've provided data stewardship services for multiple clients across different industries where I've made data driven decisions with highly sensitive information. As lead of a Customer Release Management Rollout, I enhanced software release practices by guiding the project from baseline analysis to customer rollout. This included reviewing and documenting current release strategies, developing and presenting introduction material to each customer, and incorporating feedback to produce and implement release strategy for each team. Lastly, I managed two product suite upgrades that provide quality of life enhancements improving customer experience. In this roll, I ensured timeline alignment by communicating updates and responsibilities to team members and customers. Additionally, I performed quality assurance testing in customer UI to ensure functioning results operate as expected.

Managed and expanded social media accounts, outreached promotional campaigns, created and edited content for platforms and website, updated website weekly, technical support, communications

Social Media self promotion, responsibility and safety, client communications, self-advocacy, quick adaptation, experience with varying occasions/lengths of time/all ages, learned the complexity of caretaking while also managing a busy schedule and negotiations

Over the summer I worked as an assistant in interior design. During this job I gained skills such as becoming accustomed to a work environment; learning time management, communication skills in a professional matter, design techniques, problem solving, and organizational skills. I really enjoyed the creative process in which we would go through with clients.