• Managed users licenses, profiles, roles, and permission sets• Monitored internal user ticketing system, and served as the main point of contact for users to reach out to with Salesforce questions, concerns, or requests• Utilized Data Loader and Excel to conduct data clean-ups, data uploads, and expediting of sales processes• Customized, configured, and administered Salesforce environment, including custom objects, fields, reports, dashboards, flows, and security settings. • Engaged with internal teams to understand business needs, translating them into effective Salesforce solutions

• Collaborated with cross-functional department teams, and programs, to contribute to driving productivity improvements by leveraging technology to automate inefficient business processes• Prepared reports for management stating trends, patterns, and predictions using relevant data• Oversaw the implementation of new Salesforce features and updates, maintaining our platform's relevance and effectiveness• Collected, cleaned, and manipulated data from Salesforce and other sources to ensure accuracy and completeness• Provided training and support to end-users, including onboarding and ongoing training• Led and successfully executed diverse projects to optimize daily operations, foster effective communication and collaboration, and elevate team performance

• Collaborated with cross-functional teams to create SOPs, ensuring alignment with overall company objectives and standardizing the onboarding process to reduce training time by 20%• Employed process visualization tools like PowerPoint and Visio to design and develop business process mapping and complex workflows• Conducted ongoing system evaluations to identify opportunities for optimization and enhancements, ensuring Salesforce functionality aligned with business objectives• Executed daily large-scale data imports and exports within Salesforce, ensuring seamless data management and integrity• Monitored system performance and user adoption metrics within Salesforce, proactively identifying areas for optimization in Sales and Service Cloud, while providing recommendations to enhance overall system usability and effectiveness• Performed routine data audits and quality assessments in Salesforce on a weekly, monthly, and quarterly basis to detect inconsistencies and guarantee adherence to program standards and regulations

• Established over 50 partnerships with businesses committed to hiring veterans, assessed their hiring needs, and matched qualified veteran job seekers to suitable job openings• Successfully mentored and coached over 200+ veterans and their spouses toward employment opportunities• Created diverse marketing collateral (flyers, emails, ads) to boost brand visibility and share opportunities across platforms like Craigslist, social media, and email campaigns

• Recruited 5,000+ candidates for account management employment opportunities. Collaborated and strategized ways to increase the numbers of recruitment and placements through marketing and engagement• Assisted the Business Services Department at two locations, resulting in a 33% increase in placements in 2015 compared to 2014. This led to a 45% improvement in retention compared to the previous year

IMPACT! Positive Change Magazine, strives to motivate and inspire our readers to make a change. We will feature people from across the globe who are making an impact in the world by making a positive change in the lives of others. The magazine will highlight positive lifestyle changes which include, but are not limited to physical wellness, emotional health, conscious/inner growth, and environmental awareness.The magazine coincides with the clothing line, IMPACT! Positive Change, which intends to construct a more optimistic and compassionate way of living. IMPACT! Positive Change Magazine and clothing line aims to highlight people and organizations that contribute to making the world a better place and oftentimes, are gone unnoticed.

ACCOMPLISHMENTS• Deployed to Kosovo (KFOR) 2000• Deployed to Operation Iraqi Freedom 2003EXPERIENCE• Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.• Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.• Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.• Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.• Established standards for personnel performance and customer service.• Kept records required by government agencies regarding sanitation, and food subsidies when appropriate.