Key Responsibilities and Accomplishments:• Charter Management: Oversaw all aspects of charters for all OPCOs, ensuring comprehensive charter briefs and successful completion.• Supplier Management: Created Ariba accounts for suppliers to ensure timely invoice payments.• Safety Procedures: Managed IB reroutes/diversion ETOPS, coordinating safety procedures with each airport.• Sports Groups: Facilitated travel for prominent sports organizations including the Lioness, FA, F1, FE, Sail GP, and more; currently coordinating for the Euros and Olympics.• Long-term Partnerships: Maintained a 24-year partnership with Neasden Temple and managed a multimillion-pound contract with British Airways, nearing its 25th anniversary.• Orchestras: Collaborated with esteemed orchestras such as the London Philharmonic, Royal Philharmonic, London Symphony, and Vienna Philharmonic.Media Networks: Coordinated travel for media networks like BBC, ITV, SKY, and National Geographic, including outstation management.• Artists and Performers: Arranged seating and check-in for distinguished artists such as the Royal Ballet, Kylie Minogue, Dido, UB40, Billy Ocean, Nothing but Thieves, and K-pop bands.• Shows and Documentaries: Managed travel for shows like Master Chef, documentaries like Sharks Documentary, and productions such as Amazing Hotels BBC Alaska and Joanna Lumley projects.• Cricket Teams: Organized travel for the Indian Cricket Team, both men's and women's teams.• VIP Clients: Managed travel for Bollywood stars and T5/T3 group movements, including flight cancellations.

• Playing a vital role in providing front-line support to children engaging with the NSPCC.• Drawing on fact finding and rapport building skills to ensure all interactions are transparent and encourage disclosure of issues affecting mental and physical wellbeing.• Working closely with other Volunteers to ensure all requests are tended to. Moreover, to agree any improvement to the support provision.

• Responsible in a Voluntary capacity to provide vital services and support to vulnerable residents,• Delivering meals to isolated and disable elderly service users and families.• Taking every effort to engage with individuals to support their social wellbeing during the COVID-19 pandemic.• Where necessary transporting individuals to medical appointments, including for their COVID-19 vaccine.

COVID-19 VACCINATOR & HUB ADMINSTRATORNHS | February 2020 - Present• Accountable in a multi-faceted role with the primary remit to provide administration support and delivery of COVID-19 vaccinations.• Performing a range of admin tasks on site, including the preparation and update of patient records. Following data protection and confidentiality guidelines at all times.• Responsible for monitoring stock levels. Ensuring all inventory records are completed per format and content requirements.• Engaging with patients to provide non-clinical advice. Additionally, to address any concerns or anxiety.• Using internal systems to update records. Completing the reconciliation of data where needed to mitigate any discrepancies.• Following all protocols and best practice whilst administering vaccines, including those concerning needle disposal and storage.• Working closely with peers and seniors to establish a working environment committed to productivity, patient welfare and continuous improvement.• Completing regular training and audits to ensure compliance with standards and best practice.

• In-depth management across the multi-functional and multi-cultural team from airport terminal to aircraft side.• Overall in charge Groups, VIP Groups, Firearms Unit.• Project Manager and developer.• Ensuring a safe and punctual departure of aircraft.• Supporting colleagues with the delivery of exceptional customer service. • Effectively scoping, executing and monitoring budget across various management projects.• Demonstrating strong training skills to offer guidance and support with BA’s new check in and departure control system.• Performing JFE Ambassador duties and supporting colleagues on BA’s back up system for CM FLY.• Assisting with passenger check-ins, ensuring compliance with all travel regulations.• Boarding outbound flights, checking boarding cards and passports.• Organising assistance for special needs passengers. • Queue hosting.• Promoting self-service check-in.• Successfully leading line training to new entrants.• IPad Trainer.• Responsible for training colleagues on employee administration systems at Heathrow Customer Service (HCS).• Appointed Next Generation Heathrow Ambassador for the new self-service technology which enables customers to be in control of their journey. • Successfully introduced the new hand-baggage policy to direct and transfer passengers at HCS.• Recognised and rewarded for providing consistent, outstanding customer service.

• Actively supervising team and monitoring performance.• Communicating effectively with staff to ensure visions are aligned with company goals / mission.• Cultivating a lively, motivating working environment, with the aim to maximise productivity.• Loading and unloading cargo and baggage bins.• Adhering to airline regulations and policies.• Upholding a positive reputation as a Health and Safety representative by observing safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.• Ensuring prompt delivery of customer’s baggage and cargo.

• Managing the multi-functional and multi-cultural team from airport terminal to aircraft side.• Flight Dispatcher.• Flight Dispatch Line Trainer.• Ensuring a safe and punctual departure of aircraft.• Auditing Health and Safety and Personal Protection Equipment.• Storing load sheets for government regulations.• Complying with AAA government regulations.• Pro-actively planning staff rosters.• Successfully managing disruption at station.• Conducting daily pilot and meteorological briefings.• Planning for aircraft flights and loading.• Monitoring and responding efficiently to aircraft slot requests.• Planning resources to meet budgets. • Ensuring delivery of service level agreements and preparing costings to handled airlines.• Assessing weight and balance for all aircraft types.