Director of Operations,Baltimore MD, USATitle: Director of Operations Baltimore Division Reports To: CEOLocation: Baltimore, MDSupervises: Coordinators, Branch Managers, Advanced Officers, OfficersThe Director of Operation is a self-motivated and results-driven Director who will implement and manage the organization's business activity. Responsible for planning, coordinating, directing, and managing the weekly and month to date activities. The Director will… Show more Director of Operations,Baltimore MD, USATitle: Director of Operations Baltimore Division Reports To: CEOLocation: Baltimore, MDSupervises: Coordinators, Branch Managers, Advanced Officers, OfficersThe Director of Operation is a self-motivated and results-driven Director who will implement and manage the organization's business activity. Responsible for planning, coordinating, directing, and managing the weekly and month to date activities. The Director will assist the CEO by directly managing efficiency and general operations ensuring the business runs smoothly and effectively. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and may be subject to change.Responsibilities:• Operational KPIs responsibility and accountability: Labor Efficiencies (including overtime), Patrol Completions, Dedicated Shift Completions. Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days, Gross Profit Net Revenue Growth, Revenue per Owned pop, and Same customer sales.• Directly responsible for the training, development and performance management of Coordinator and Branch managers, indirectly of Patrol, Dedicated, and Advanced Officers through the Blueline training/onboarding process.• Conducts daily review of urgent activities and client reports and addresses issues in the field or internally. Communicates information to CEO and Owner. • Monitors company policies and procedures through spot checks and consistent evaluations. Issues disciplinary action in accordance with the employee handbook.• Responsible for fostering a positive working environment through feedback, recognition programs, and performance reviews.• Conducts Quarterly Career Progression Meeting with all employees to review performance and career advancement interest and opportunity. Show less

Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management. Supervises Field Supervisors and other security personnel. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations.Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates… Show more Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management. Supervises Field Supervisors and other security personnel. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations.Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed. F,S.O- Facility Security Officer Course / U.S. Coast Guard M.A.R.A.D Certified Show less

• Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.• Meets with branch management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to… Show more • Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.• Meets with branch management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.• Establishes contacts and works as liaison between the client property, local law enforcement, local civic groups, etc.• Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.• Communicates and coordinates with branch management regarding scheduling, staffing, equipment, record keeping,• Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Account Manager will be provided equipment to facilitate emergency around-the-clock contact.• Develops staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)• Assures that employee grievances are heard and resolved and that personnel records are updated and accurate.• Assures communication of policies, company announcements and job openings.• Meets all contractual scheduled hours with a minimum of billed overtime.• Coordinates and/or conducts site-specific O J T, client-specific training, and annual refresher training for security personnel, as well as meet I C S Protection Svc corporate training standards.• Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to client and coordinate preliminary investigations. Show less

• Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.• Meets with branch management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to… Show more • Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.• Meets with branch management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.• Establishes contacts and works as liaison between the client property, local law enforcement, local civic groups, etc.• Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.• Communicates and coordinates with branch management regarding scheduling, staffing, equipment, record keeping,• Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Account Manager will be provided equipment to facilitate emergency around-the-clock contact.• Develops staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)• Assures that employee grievances are heard and resolved and that personnel records are updated and accurate.• Assures communication of policies, company announcements and job openings.• Meets all contractual scheduled hours with a minimum of billed overtime.• Coordinates and/or conducts site-specific O J T, client-specific training, and annual refresher training for security personnel, as well as meet E House corporate training standards.• Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to client and coordinate preliminary investigations. Show less