- Provides technical support to system users and support staff. - Evaluates user needs, defines technical problems, and works with staff to determine solutions. - Assists users in implementing solutions. - Performs ongoing activities to maintain and enhance overall system performance. - Contributes to moderately complex aspects of a project.

Possess deep industry expertise, process proficiency, and technology skill, gained through numerous successful implementations. - Using experience and expertise, combined with an agile, PMP methodology, helps ensure projects, like server migrations, that deliver real value. - Responsible for performing various managed client services for a strategic customer, that combines strong technical and people skills with an emphasis on delivering a high level of customer service for… Show more Possess deep industry expertise, process proficiency, and technology skill, gained through numerous successful implementations. - Using experience and expertise, combined with an agile, PMP methodology, helps ensure projects, like server migrations, that deliver real value. - Responsible for performing various managed client services for a strategic customer, that combines strong technical and people skills with an emphasis on delivering a high level of customer service for companies like Canon, Vizio, Beats, Google, and more.- Provides technical support and training to personal computer and network users. Assists users in solving problems using available hardware and software tools for H&R Block and others. Show less

Measuring, assessing and remediating IT services delivered and supported across the region that included 22 automotive dealerships.- Managed the day to day IT operations and field support services across all technology disciplines. - Built a first class IT service delivery organization that was efficient and responsive. - Led all related IT activities, infrastructure refinements and other acquisitions/divestitures that were aligned with the strategic goals and objectives.

Delivered executable project results in both physical and technical environments. Managed and supported over 400 retail offices leading a team of 12 operation specialists. - Ensured all retail locations were open and ready to service clients for tax season, completing 100% of server migration projects by established deadlines. - Increased team member ready-to-serve levels over 20% year-over-year by increasing hiring, training and compliance - Saved over $600K by controlling… Show more Delivered executable project results in both physical and technical environments. Managed and supported over 400 retail offices leading a team of 12 operation specialists. - Ensured all retail locations were open and ready to service clients for tax season, completing 100% of server migration projects by established deadlines. - Increased team member ready-to-serve levels over 20% year-over-year by increasing hiring, training and compliance - Saved over $600K by controlling supply, technical asset, and labor costs. Show less

Provided hardware support to over 1100 company locations. Assisted in the diagnosis and resolution of technical and software problems. Evaluated new hardware and compatibility testing. Led a team of technology specialists.- Experienced 85% satisfaction rate among regional technical support team members.- Reduced labor expense $8M to $5M by creating ticket dispatch system and consolidating geographical areas.- Achieved technical ready-to-serve project benchmarks in advance of… Show more Provided hardware support to over 1100 company locations. Assisted in the diagnosis and resolution of technical and software problems. Evaluated new hardware and compatibility testing. Led a team of technology specialists.- Experienced 85% satisfaction rate among regional technical support team members.- Reduced labor expense $8M to $5M by creating ticket dispatch system and consolidating geographical areas.- Achieved technical ready-to-serve project benchmarks in advance of January open date for tax service. Show less

Managed and coordinated assigned technical area, including field technology, human resources, and technical asset management. Provided support and preventative maintenance of key technology components.- Established regional technical support center, serving over 250 offices.- Developed service ticket dispatch system used by all field technicians in region that was later adopted by corporate. - Improved process efficiency by initiating transition from dial-up to DSL where service… Show more Managed and coordinated assigned technical area, including field technology, human resources, and technical asset management. Provided support and preventative maintenance of key technology components.- Established regional technical support center, serving over 250 offices.- Developed service ticket dispatch system used by all field technicians in region that was later adopted by corporate. - Improved process efficiency by initiating transition from dial-up to DSL where service was available Show less

Interviewed and developed faculty staff; assisted in curricula review and program improvement; lectured classes comprised of over 30 students. - Evaluated in-service and in-classroom instructional staff. Achieved 100% retention rate in accordance with institution, accreditation, and company guidelines.- Conducted technical training programs for A+, Network+, MCSE Windows 2003, Cisco, Unix, Customer Service, and Personal Development.