Reggie Gentles Email & Phone Number

As a native Washingtonian with a passion for learning and a strong IT foundation, I bring over four years of customer service experience and CompTIA A+ certification. Skilled in hardware/software troubleshooting, network management, and mobile device support, I excel in client relations, leadership, and teamwork. Eager to contribute to innovative projects, particularly interested in UX/UI design and technology sales. Ready to leverage my technical and interpersonal skills to make a meaningful impact in the IT industry.

• 

  Server

  Busboys And Poets

  May 2022 - Present - Washington, District Of Columbia, United States

  - Provided technical support to users, troubleshooting hardware and software issues to ensure smooth operation.- Installed and configured computer systems, peripherals, and software applications for customers.- Problem-solving and resolving issues promptly, improved customer experience by 20% - Managed customer interactions efficiently using a POS system (Toast), ensuring accurate order entry and streamlined payment processing.- Effectively communicated and collaborated with kitchen staff, management, and customers.- Lead in teamwork and communication within the restaurant team, improving workflow by 30% multitasked in a fast-paced environment, efficiently balanced multiple tables to provide prompt and attentive service to each guest.- Assisted in the setup and maintenance of networking equipment, ensuring connectivity and security protocols.