Reggie Hanson Email & Phone Number

I'm a customer success expert working to create empowering customer experiences through strategic activation, scalable tools, and innovative programs. MY MISSIONBuild seamlessly thorough experiences to help drive scale internally for customer success teams and empower product activation which help customers achieve their goals and discover valuable return on investments. MY UNIQUE STRENGTHSUnderstanding customer needs and stakeholder priorities, innovating solutions for customer marketing opportunities where limited tools and resources exist, problem-solving in ambiguity, asking challenging questions, identifying opportunities for improved change management process development, organized and very detail-oriented.CREATING IMPACTBy asking great questions, I am able to build strong relationships both internally, across functions, and with my customers, ultimately understanding goals, needs, priorities and drive product adoption, articulate value, and secure renewals. I have the great opportunity to partner cross-functionally with product marketing to innovate features from ideation through go-to-market delivery. Fostering innovation across the products helps to enhance customer adoption and experience.Consistently, I create simple customer marketing tools and resources that are easily scaled across my team and customer base. These resources expand platform awareness across decentralized higher education institutions, corporations, and government agencies. Experiences, like webinars, and resources, like customer guides, are built at scale with specific audiences in mind, to help them authentically engage and enhance their learning journey. As I evolve my career and professional philosophy, I’ve discovered that empowering customer success teams and customers with simple marketing resources, promotional tools, and efficient processes to easily engage with products and platforms, creates the most purpose for me.

Listed skills include Microsoft Office, Social Networking, Eyewear, Training, and 39 others.

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  University Of California, Merced

  Bachelor Of Science - Bs