Reggie H. Email & Phone Number

Memphis, Tn, Us

Memphis, Tennessee, United States

- Educated customers on store promotions and loyalty programs, consistently exceeding targets for new enrollments by up to 63%.- Assisted educators and parents in selecting the best educational materials, fostering strong customer relationships, and driving repeat business.- Recognized for exceptional customer service and hospitality, receiving positive feedback in customer surveys for consistently providing a welcoming shopping experience.- Utilized store CRM system to accurately input loyalty program details, including customer names and addresses, and create accounts, streamlining customer tracking and personalization.- Performed cross-sells and upsells based on customers’ interests and tastes, driving an 11% increase in additional store revenue.- Enhanced my sales expertise by completing the "Ready To Serve" program, which taught me to approach sales as a means of delivering value rather than simply closing a deal.

Collierville, Tennessee, United States

- Handled an average of 27+ phone calls daily, addressing customer inquiries, resolving issues, and providing information on new products and promotions.- Improved team performance by training new sales staff members on efficient sales techniques, including consultative selling and cross-selling strategies, resulting in a 10% increase in sales.- Adhered to company initiatives and achieved established goals such as keeping customer store ratings above 75% through survey questioning.- Boosted sales and cut returns by 5% through effective product demos and customer education.