Reggie Jones Email and Phone Number

UX Design, Branding Design

Created and tested interactive prototypes to validate user experience and functionality.Designed visually appealing and user-friendly interfaces for web and mobile applications.Conducted in-depth user research to gather insights and inform design decisions.Collaborated effectively with cross-functional teams to ensure seamless integration and delivery of design projects.Applied design thinking methodologies to generate innovative solutions and improve user experiences.Contributed to the development and refinement of products through iterative design and feedback iterations.Design ThinkingUser ResearchRapid PrototypingVisual DesignInteractive Design and MediaDesign StrategyUser InterviewsSurvey DesignWireframeStoryboardUser FlowsUser-Centered Design (UCD)Graphic DesignInformation ArchitectureAccessibility Design

-Identifies opportunities observed in the field and synthesizes the research to better support the goals of the customers and business.-Use surveys, interviews, metrics, and observations to align business goals with customer experience.-Communicates feedback and implements changes during field visits, training sessions, and weekly calls with key level stakeholders.

Rodney Grant campaign for Mayor of D.C.NDA contract, design campaign work for print andweb. A/B testing,

NDA contract, research, and design lead for responsive design.Works with developers for handoff, quality control, and delivery.

-Enhanced key aspects of Dealer Sales and Operations in staffing and recruiting, training, sales strategy, marketing events, onsite support and coaching. -Responsible for managing a territory of multiple Dealer locations under the Sprint Brand, by working directly and indirectly with the stores and Dealer Owners, while directing meetings, trainings, and report analysis.-Develops strategies with Dealer partners that manage sales and operational needs to assure they are in alignment with Sprint’s expectations, while enhancing sales growth.

-Developed and leveraged relationships with National Accounts in a competitive landscape to increase Sprint Sales from competitors.-Hosted District and Store trainings to increase knowledge and improve sales goals for Sprint and National Account Brands.-Worked creatively with Vendor partners to direct growth within Sprint Brand, and partnered to host sales events.-Increased Sales growth within channel by gaining mindshare from key assets within the National Account structure.

-Supports full spectrum of Office and Retail functions with a specialty in sales. Responsible for creating, analyzing, presenting and communicating data from reports to assist in growing company revenue while being compliant in operations and managing groups success.-Develops talent and cultivates future leaders with an emphasizes on integrity.-Optimized customer satisfaction and sales success in a Sales and Repair Store by scheduling, coaching, training, and assisting a team of 20 people.-Provided solutions to customers in sales and repair while also helping staff to meet and exceed daily, and monthly targets.-Responsible for open and closing operations, inventory, sales quota, compliance, and resolving all customer concerns.

Managed Tech Team in Inventory, Repairs, Back Office Operations, and customer facing solutions.Sprint WirelessTechnical Consultant June 2009- July 2011Jamaica, New York-Repaired and applied in store solutions to customer’s handsets. Drove customer satisfaction by matching solutions to complex issues.

-Personalized management and consulting that offers proactive reporting, analysis, and reactive repair and maintenance of wireless products and services. -Corporate liaison that coordinates solutions through engineering, sales, and finance departments to immediately resolve customer concerns-Telecommunications Consultant who matches business strategies that work with business communication needs.

-Identify and neutralize hardware and network complications effecting customers and business groups in a manner that ensures customer satisfaction.-Experienced in resolving Network configurations on PC, and Mac operating systems that involved DUNS, reinstalling drivers, PPP and DNS settings, device pairing, syncing, and modem setup and repair-Single Point of contact for business employees nationwide for technical issues impacting company's work flow