Reginald Roberts Email and Phone Number

As a Senior Manager of Network Operations and Management, I bring deep expertise in high-speed data networks, SONET, and DWDM environments. My strength lies in developing and implementing operational standards and processes that consistently enhance network efficiency and performance. Throughout my career, I've successfully managed network operations budgets surpassing $1 million annually.My leadership style focuses on empowering high-performing technical teams. I ensure clear goals, foster collaboration, and drive exceptional results within complex network infrastructures. Excellent communication skills allow me to cultivate strong relationships with customers, stakeholders, and senior executives.I possess a keen analytical mindset and a proactive problem-solving approach. My thorough understanding of SLAs and KPIs allows me to monitor and report on network performance effectively. Additionally, I have a proven track record of managing system operations budgets, spare equipment inventory, and technical training programs to ensure operational readiness and personnel development.

As an Information Technology Advisor, I excel in providing Tier III technical support for Edison Carrier Solutions' network. I specialize in the in-depth analysis of complex network issues, leveraging historical and real-time network element management data to develop effective solutions.My expertise includes directing technicians in the use of testing equipment to isolate and repair network impairments. I swiftly respond to critical network alarms, alerts, and messages, ensuring prompt resolution of performance degradation issues.As a local administrator for Network Management Systems like the Nokia Network Services Platform (NSP) on both UNIX and Windows servers, I oversee user access, server performance, and system upgrades. My responsibilities extend to collecting and reporting periodic network performance data, analyzing trends, generating reports, and drafting solutions to mitigate any performance anomalies.My combined skillset in network troubleshooting, problem-solving, and server management ensures the optimal operation of Edison Carrier Solutions' network infrastructure.

twtelecom Ontario, CaliforniaSenior Central Office Engineer Ontario Operations Department Evaluates sales and network forecast reports and engineer solutions that efficiently utilize the infrastructure bandwidth and meets customer demands. Engineer installation plans to install fiber optic cable, SONET transmission equipment, and CPE related to network operation. Surveys of LSO, CLEC, and IXC POP locations to coordinate building access, collocation space, power, and termination requirements prior to equipment installation. Lead a team of three engineers responsible for complete project design, cost, and documentation. Provides Tier II support for technicians to test, accept, and activate equipment installed by vendors/contractors.• Manage 10+ engineering projects with a total investment of more than $1+ million per year.• Full responsibility for project scheduling, installation, quality, cost, and control. Operations Planner New Products & Implementation Greenwood Village, CO 1999 - 2001Research, beta test, and develop business processes for new telecommunications technology. Lead a team to analyze and develop business procedures for different departments and positions by detailing systematic plans for ordering, provisioning, and maintaining the new technology and product. Senior Transport Design Engineer, Greenwood Village, CO 1996 - 1999Design cost effective, intra-or inter-lata transport and/or switched networks, using a computer-aided design tool for inbound customer service request. Coordinate with the Central Office Engineers on a daily basis to manage the transport facilities from the Point-of-Presence or Central Office to a customer premise. Perform as the technical support manager for the team.

Service Assurance Technician Provision - monitor, and maintain various digital switching and transmission systems (LUCENT DACS II, III and IV, LUCENT SLC-2000, TELLABS Titan DCS systems, CISCO and ZYPLEX routers, LUCENT DDM 2000 and FT-2000 systems, NORTEL and FUJITSU SONET Add Drop Multiplexers and ALCATEL DCS).

Installation and Maintenance Technician - Provision, monitor, and maintain various digital switching and transmission systems (TELLABS Titan DCS systems and various M13 multiplexers) for customer orders.

Worked in the Base Central Test Facility as the lead technician installing and maintaining the DMS -100/200 digital switch telephone services, various T1 and T3 multiplexers, and numerous digital and analog equipment. Train and evaluate the office technicians on all telecommunications and test equipment. Create engineering documents and install telecommunications equipment in the Central Office and at the customers’ premises.