Worked as a sales officer for 9 months till i got give authority to create a sub department under the sales and online department with a new customer database revolving around the WhatsApp platform.Basic day to day activities, was to create more efficient purchasing and delivery methods utilizing WhatsApp and prove how much of a useful resource the platform is during the pandemic periodTake care of customer's proof of payments using the platform and provide confirmation to customers' of their accounts balances and account statements and provide consistently positive customer care in relation to queries and customer support Provide detailed weekly, monthly and quarterly sales reports made using the platform relative to the whole sales departments sales and a broader breakdown of customer queries and how to approach tackle and win over each individual query since each individual query has its own personalized problems and solutions