I am a results-oriented senior leader and manager of operations and customer service with over 20 years of experience in various countries and industries. I build teams to consistently and successfully meet and exceed client and customer expectations in diverse environments. I have a proven track record of accomplishing this through respect and inclusion, coaching and encouragement, influence and inspiration, and appreciating the value of each team member and the contributions they make. My success comes from enabling people to contribute and successfully adapt when transformation is required. My personal enthusiasm as a change agent helps me serve as a stable and positive influence and a motivator throughout the change cycle. I am a detailed planner and organizer that creates structure out of chaos and brings stability during periods of uncertainty. I am passionate about supporting, encouraging, and assisting my team to mitigate intrinsic fears that surface during transition. Although we cannot control many changes that happen or what others do, we can control how we react to it. As a leader, it means I am the example - I solidify trust, communicate with transparency, pave the way and take the first steps. Experience has taught me that I am at my best when given a mandate, allowed to manage the process, and held accountable for the results. I seek opportunities to take my experience, strengths and leadership capabilities to transforming organizations that value people and outcomes on equal measure.Additional key strengths include business plan development and implementation, budget preparation and management, managing and exceeding goals and objectives, critical reasoning, stress management, providing superior customer service, and a demonstrated ability to excel in demanding environments.Specialties include:- Strategic planning and execution- Budgeting & Fiscal Responsibility- Project/contract management- Operations Management- Customer Service- Team Building & Empowering- Staff Development and Mentoring- Change Management- Performance management- Innovation and Problem solving- Risk Management and Mitigation- Mediation and Dispute Resolution