Regiane Da Silva Email & Phone Number

Cancún, Quintana Roo, México

Responsible for contract new hotels and generate business from direct contracts. Propose and implement contracting strategies to generate revenue. Analyze market trends and identify new opportunities of business for revenue generation.Work closely with hotels to ensure the best rate to increase production and make WebBeds more relevant in the market.Maintain strong, long-lasting hotel partner relationship

Cancún, Quintana Roo, México

Cancún, Quintana Roo, México

Los Cabos, Baja California Sur, México

Led the West Los Cabos Market in maximizing and exceeding hotels revenues by developing strategies to increase production and maintain strong, long-lasting hotel partner relationships.MAIN RESPONSIBILITIES:- Meet with partners to provide performance reporting, analysis and recommendations at the property level to implement win-win solutions- Focus on Revenue growth- Identify opportunities to help partners increase revenue and shift share- Promote merchandising and advertising opportunities- Provide Business Review to the leadership of the different accounts- Present workshop annually to medium-sized audience- Channel management support- Plan and execute business reviews with hotels suppliers to develop and increase revenue and room night growth opportunities- Evaluate market trends, competitor activities and provide analysis and recommendations to management develop- Maintain and increase dynamic package conversion

Mazatlán Area, Mexico

Ensuring each department delivers a consistently high standard of guest service.Plan and direct the hotel main operations including quality, standards, cleanliness, and guest satisfaction.Responsible for all day-to-day queries, complaints, or problems.Regular inspections of all departments in the areas of guest service delivery, cleanliness, and employee presentation.Recruitment, training and monitor staff performance. Develop and implement Sales & Marketing strategies. Audit the organization’s processes remain legally compliant. Manage budgets and forecasts, effective strategies for the financial well-being.

Cancún Area, Mexico

- Directly responsible for Mexico’s & South America strategic growth for property solutions hotels to increment online demand and increase Revenue through web hotel direct bookings.- Optimized and identified opportunities for revenue growth through upsell of supplier-funded marketing campaigns - Maintained relationships for long-term account retention through face-to-face meetings, presentations/reports, calls and trade shows

Cancún Area, Mexico

Led the Southern of Mexico with Cancun as main Market in maximizing and exceeding hotels revenues by developing strategies to increase production and maintain strong, long-lasting hotel partner relationships.MAIN RESPONSIBILITIES:- Meet with partners to provide performance reporting, analysis and recommendations at the property level to implement win-win solutions- Focus on Rate, Inventory and Revenue growth- Identify opportunities to help partners increase revenue and shift share- Promote merchandising and advertising opportunities- Provide Business Review to the leadership of the different accounts- Contracting. Negotiate and sign new contracts and add hotels to Orbitz Portfolio in order to have a better variety of properties to potential customers and increase market availability and inventory- Present workshop annually to medium-sized audience- Channel management support- Plan and execute business reviews with hotels suppliers to develop and increase revenue and room night growth opportunities - Account management, achieve rate parity goals and maintain competitive rates in the market - Develop neighborhoods in the market to help customers to get the right place. - Maximize revenue and/or acquisition goals through management of inventory, improving content, and supplier relations through negotiation of best inventory and most strategically competitive rates in the markets - Evaluate market trends, competitor activities and provide analysis and recommendations to management develop- Maintain and increase dynamic package conversion

Cancún Area, Mexico

Support remote Market Managers in Brazil, Peru, Colombia, Ecuador, Argentina, Chile, Uruguay and Paraguay markets. Increased available inventory, created successful campaigns, securing promotions and accelerating RN’s growth. Created reports and implemented new processes, resulting in greater efficiency for the entire South America Region. I feel proud for being achieved high scores on years' performance reviews that helped to be promoted as Market Manager.

Paradisus Cancun

MAIN RESPONSIBILITIES: Ensure company standards are covered, keeping business ethics and personal attention to customers and partners. Perform functions such as:- Manage and lead the team- Verification of contracts maintaining control standards- Develop policies and statistical actual sales values- Manage account partners- Personalized service which starts from the day of signing the contract, then via mail or phone- Handling customer service issues - Support the Director of Operations- Support the Sales Director to archive goals Achievement: Support the opening of sales department and create the company procedures and standards at Melia Tamarindos and Melia Salinas at Canary Island, Melia Madrid Princesa during 2005, Paradisus Puerto Morelos in 2006 and Paradisus Puerto Rico in 2007AWARDS:Diamond recognition in service 2009 (RCI)Excellence in Service 2008 (RCI)Team leader of the year 2007Hotel employee of the year 2005

Cancún Area, Mexico

MAIN RESPONSIBILITIES: Personal attention to customers and members. Perform functions such as:- Check in/Check out for members- Maintains master key control- Verifies that accurate room status information is maintained and properly communicated- Resolves guest problems quickly, efficiently, and courteously- Prepare all V.I.P 's special guests and requests before check in - Review daily front office work and activity reports generated by Night Audit- Maintain an organized and comprehensive filing system with documentation of purchases, schedules, forecasts, reports and tracking logsAWARDS:Employee of the year 2002Employee of the year 2003

Marketing & Publicity

Bachelor In Tourism Administration