 Inventory Management Vendor Management System Administration. Network Troubleshooting Helpdesk Support

 POS Configuration/ Installation (Microsoft Dynamic Nav 2009) Network Configuration Creating Purchase Order for IT Asset hardware/Software. Diagnosed and resolved technical and System issue within Head office and Showrooms. Setting up and configuring new laptops, desktops & Barcode Printers. Patching of network, making of Cat 6 e network cables when necessary. Configuration of IP Phones and PDT Set up new users and disabling expired accounts based on the HR requirement

 Microsoft Dynamic Nav 2013 and 2018 POS Configuration Updates (prices, menus, modifiers, buttons, commands) Technical Support Data Replications and Integrity Network Configuration MSSQL Server Installation and Maintenance Windows Server Installation and Maintenance Store Support Company Revenue Reports Inventory Management Automatic Stock Replenishment

 Provided prompt and effective technical support to users, addressing software and hardware issues through detailed troubleshooting and resolution processes. Demonstrated strong communication skills by guiding users through complex technical procedures, ensuring positive and satisfactory customer experience. Utilized in-depth product knowledge to diagnose and resolve technical issues efficiently, contributing to a high customer satisfaction rate. Collaborated with cross-functional teams to escalate and resolve escalated technical problems, maintaining commitment to timely issue resolution