Regina Cho Email & Phone Number

Bethesda, Maryland, United States

- Executed objectives for annual security audits (SOC2, HITRUST, internal)- Completed requested customer and vendor RFPs, risk assessments, questionnaires to drive contract procurement with customers and partners- Provided security guidance for meetings and reviews with customers- Performed risk assessments of partners, vendors, and data providers- Maintained SOPs for team procedures in accordance with company policies- Managed compliance tasks including framework control reviews (NIST, SOC2, HIPAA), access control reviews, on/off-boarding- Created security training campaigns, exercises, and video content

Germantown, Md

- Planned and executed team improvement initiatives- Improved training outcomes and average scores across entire team- Managed high priority projects, large customers, and major sales demos- Executed a new update protocol to ensure maintenance of internal and external training materials, including customized materials for VIP clients- Directed, scripted, and produced all product training videos- Mentored team members in growing skillsets for new responsibilities- Traveled for conferences and meetings as Operations and product liaison

Germantown, Md

- Onboarded new clients; acted as main contact during project’s lifetime- Trained large groups and VIP partners on all product suites- Planned with product teams for new processes to support software changes- Led New Hire Training classes for new employees

Rockville, Md

- Launched new journals for new client site development- Trained clients on how to use software and support end users- Assisted clients with site management and configuration issues- Composed documents for enhancements, system bugs, and internal SOPs

Gaithersburg Middle School (Gaithersburg, Md)

- Developed lessons for Advanced 6th grade English in alignment with students’ needs, the Maryland state curriculum, and expectations of absent teacher. - Maintained an engaging environment that promoted learning and participation.

Montgomery Blair High School (Silver Spring, Md)

- Fully took on responsibilities for all Honors English 10 classes including teaching, discussions, grading, and planning. - Assisted during lessons for On-level/Inclusion English 10 classes. - Coordinated lesson plans with the English department and mentor teacher.

Bachelor Of Arts (Ba), Secondary Education And Teaching

Bachelor Of Arts (B.A.), Secondary Education/English