•Liaise between customers and management to ensure smooth operations delivery.•Manage daily functions of deskside support, including technical support, defining, and implementing processes.•Develop relationships and partnerships with business leaders.•Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.•Plan daily operational strategies, including delivery routing, team workflows and promotional initiatives.•Communicate organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.•Managed administrative staff and trained new hires on office procedures and policies.•Implement security policies and procedures to protect company assets from theft, loss, or damage.•Deliver professional services in alignment with operational initiatives.•Handled company's conference/ Training logistics by booking travel arrangements.•Build a warranty contract library as a one stop reference to understand and manage warranty management processes.•Request, create and perform extensive warranty reviews.•Identify problems in the operations process and resolve them in a quick and timely manner.•Maintain clear and accurate operations documents/procedures for reference purposes.

•Oversee the quality of Customer Service provided, Client Relations and managing the operational divisional and fiscal activities.•Liaise among senior management, employees, and clients to ensure proper lines of communication, critical in addressing myriad problems and issues requiring immediate attention and resolve.•Responsible for scheduling, ongoing training, and ensuring accurate recording of staff training assignment and history.•Reduce overhead by taking on more responsibility with creative and administrative projects, including cross training employees to fill in where needed, managing labor in real-time.• Create rosters for over 20 staff members based on forecasted business levels and revenue to ensure adequate staff on every shift.•Co-author hotel's 2012 Super Bowl recruiting, retention, and operational plan.•Create and oversee the Closure of the Canterbury Closure.Director of SalesResponsible for selling hotel guestrooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits.•Establish a client base of organizations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.•Develop and maintain relationships with key clients to produce group business.•Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.•Conduct tours of the hotel and banquet facilities, entertaining qualified potential clients in accordance with company and property policies and procedures.

•Responsible for the overall cash management, timely and accurate month-end closings, and financial reporting activities, while creating and implementing check and balance procedures to ensure accuracy.• Complete credit analyses, research, and review account status as prerequisite to qualifying new accounts, authorizing purchases, and extending /increasing lines of credit.•Negotiate and enforce collections to recover funds and expedite the clearance of delinquent accounts.•Collect over $10,000 outstanding debt by productively collaborating with clients to reach resolution. Successful collection effort resulted in ongoing client business and promotion.•Answer inquiries for incidental charges and faxed/email requests to customers.•Review customer aging and follow up with collection calls.•Negotiate and enforce collections to recover funds and expedite the clearance of delinquent accounts

Responsible for the overall success of the hotel, management of a II departments, and delivering a guest experience that was unique and brought the brand to life. Additionally responsible for renovations, emergencies and any issues involving guests, employees, or the facility, public relations with the media, local government, and other businesses.• Research and create reports, analyzing documents and proposals as needed to assist the organization in determining and meeting long and short-term goats.•Bring year-end profits from an ongoing deficit increasing sales and profitability for Lees Inn.• Boost revenue by more than 30% by directing sales initiatives with local businesses.•Earn the company exceptional ratings and testimonials from clients.•Build strategic alliances with Hendricks County Convention and Visitors Bureau that resulted in various projects.• Initiate a program that standardized employee training and led to an increase in customer satisfaction by 12%.• Increase sales by over 23% through development of the department's first incentive performance plan.• Surpass revenue goals in four consecutive quarters.

•Oversee and supervise all duties performed by all Front Office employees.•Coach, counsel, and discipline employees when necessary, following policies and procedures set forth by the Air Force code of conduct.•Ensure that all Front Office employees complete their essential duties before their departure.•Ensure that all Front Office employees are posted at their stations at posted time.•Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.•Monitor and maintain proper Front Office operational supplies.•Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.•Print, pick, and pack items for shipment according to tight schedules