Regina Mendonça Email & Phone Number

Portugal

Porto, Portugal

Porto

- Manage and follow through on all needs (to and from boutiques) with speed and effective result.- Ranging from Production/Logistics/Photography (administrative and courier).- Answer queries from partners liaising with relevant teams for resolutions.- Order management working with Customer Service, Courier or Operations teams.- Drive KPIs daily, and effectively follow up with boutiques – eg: inventory accuracy, stock upload speed, speed of order sending, price inputting by boutiques, and others.- Liaison with Customer Service team in order to optimize customer satisfaction- Seasonal activities such as markdown implementation and site stock clean ups- Coordinate online setup and training for new boutiques, with ongoing monitoring of best practices and processes.- Negotiating operational costs with the partners by aiming at the recovery rate increase. Analysing and accomplishing correct costs allocation.- Organize and keep track of total cost under negotiation with each partner.- Hold regular calls for cost negotiation.

Maia, Porto, Portugal

Member of the Order Entry teamAssist clients in their queries by offering solutionsManage customer orders, products and assets databasesNegotiate products prices, contracts and assets informationProvide support to all the interacting departements

Matosinhos, Porto, Portugal

• Providing financial and budget information to management by researching and analyzing accounting data; preparing reports and billing (Primavera Software);• Contact with Spanish, French and Moroccan supplier companies;• Customer service for the general public;• Responsible for all the supply chain;

Matosinhos, Porto, Portugal

• Collect payments on past due bills;• Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm;• Gather information about the customer, the debt and all the invoices at hand;• Document everything that is said, including the customer’s feedback and disputes;

Porto E Região, Portugal

• Oversee the day-to-day management of the organisation;• Meet, enforce and set goals and standards for self and staff that is consistent with those of upper management;• Responsible for client intake;

Porto E Região, Portugal

• Monitor store conditions to meet customer service objectives and budgetary goals; • Design, develop, and maintain a store that is well merchandised and customer friendly; • Research new products and plan and manage store promotions;

Doctor Of Medicine (M.D.), Medicine, 2 Years/ Not Concluded

Clinical Laboratory Science/Medical Technology/Technologist, 1 Year / Not Concluded