Regina Mylan Email and Phone Number
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Regina Mylan is a VP of Customer Experience, Insights, Analytics at Chamberlain Group (CGI). She possess expertise in strategy, strategic planning, management, business development, strategic partnerships and 20 more skills. Colleagues describe her as "I had the pleasure of working directly with Regina as part of the Business Transformation Team and during the time we worked together, I came to respect and admire her qualities. In particular, she possesses a rare characteristic of leaders today in that she is extremely smart, highly skilled, ambitious and confident yet unpretentious and admired by many. Regina is an inspiring leader who genuinely cares deeply about the well being of the organization, its customers and above all her colleagues and am hopeful that we’ll have the opportunity to work together again soon.", "I was fortunate enough to have Regina manage me for several years during the period we overlapped at octopustravel.com. Her management style was very much goal based as opposed to task based and was one in which she continually pushed me to strive to better myself. Regina's determination and focus was something I aspired to emulate. As was her ability to identify issues and provide solutions through analytical and commercial excellence. Working for Regina was a pleasure and is something I am grateful I have had the opportunity to do.", and "I had the privilege to work with Regina on key projects at Travelport. I always found her to be insightful, with a keen ability to create complex models that transformed business decision capability. Regina is a true team player, excellent business partner and someone you want on your team!"
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Vice President, Customer Experience, Insights And AnalyticsChamberlain Group (Cgi) Apr 2020 - PresentOak Brook, Illinois, UsLeader responsible for all customer experience, consumer insights, marketing analytics and promoting a customer centric culture.• Lead contact centers for technical support and customer service - both B2C and B2B customers• Created a new customer experience in the contact centers moving from pure technical support to include revenue generating activities based on customer segmentation.• Consistently maintain NPS scores over 75 across two tech support and one customer service center.• Created a feedback loop to capture and analyze the reasons for customer support calls and have a process to incorporate that feedback into sales, product management, marketing and new product engineering.• Lead Consumer Insights function for all of Chamberlain Group• Lead Marketing Analytics across B2C and B2B -
Head Of Medicare Marketing And Customer ExperienceFlorida Blue Nov 2018 - Mar 2020Jacksonville, Florida, UsLed customer experience and marketing for the Florida Blue Medicare business.• Reengineered the marketing program to incorporate segmentation, differentiated and targeted messaging and multivariate testing in order to quickly increase response rate and sales lead volume.• Increased marketing leads during Annual Enrollment 55% YoY leading to 40% increase in new members.• Redesigned the full customer journey from one-size-fits-all to a personalized digital-enabled experience.• Created customer experiences based on meeting customers where they are and increased retention by 11%. -
Vice President, Customer Engagement And LoyaltyAvis Budget Group Oct 2015 - Nov 2018Parsippany, Nj, UsLead data driven marketing programs for Avis, Budget and Payless brands in North America. Business owner of all customer data.LOYALTY- Full strategy, customer experience and P&L responsibility for Avis and Budget loyalty programs – B2C and B2B- Redesigned Avis Preferred Points Program in order to provide more value to members, increase customer engagement, drive profitable customer behaviors for the company while reducing cost- Work with travel industry partners to deliver joint programs with reciprocal benefits to customers to drive customer engagement and program growthMARKETING ANALYTICS AND CRM- Leverage internal customer data to develop segmentation and targeting strategies to drive sales- Use data, analytics and predictive models to personalize and optimize the customer journey in our locations, call center and through digital channels- Implement automated, personalized behavior-driven marketing campaigns for customers based on segmentation, customer lifetime value and level of customer engagement - Build and implement predictive data models to:- Attract, retain and win back customers- Provide differentiated customer treatments and improve customer satisfaction- Improve employee sales effectiveness- Implemented new marketing data warehouse and reporting- Lead customer research and analytics for the organizationCHANNEL MARKETING- Drive strategy and execution of marketing through email, mobile, and direct mail channe -
Director Of Strategic Planning And AnalysisAvis Budget Group Nov 2011 - Oct 2015Parsippany, Nj, UsKey Projects Include:- Car sharing business case leading to Zipcar acquisition- Market sizing and development of a plan to capture more cross-border travelers - International franchising strategy- Review of female travel and car rental market- "Connected Cars": automated, unmanned car rentals -
Vice President Strategic InitiativesPr Newswire Jan 2010 - Nov 2011New York, Ny, UsDirectly support the CFO and executive team with strategy planning, business analysis and analytics, valuations, M&A screening, and overall project management across all corporate functions. -
Senior Director, Revenue Management, GtaTravelport Nov 2007 - Sep 2009Langley, Berkshire, GbPromoted to a newly created position providing strategic oversight of pricing and inventory management for an international multi-channel tour operator. Responsible for transforming pricing structure and operations in order to enable effective enterprise-wide revenue management. -
Director, Revenue ManagementOctopustravel.Com Jan 2007 - Oct 2007Led revenue management function for online travel agency with a focus on B2B and direct sales. Responsible for global pricing & competitive strategy.
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Revenue Manager, GtaTravelport Aug 2006 - Dec 2006Langley, Berkshire, GbCreated a structure for an enterprise-wide approach to Yield Management based on booking and pricing cycles of all sales channels and finding key metrics affecting the success of each channel. -
Manager, Business Analysis, Global Operations, GtaCendant Feb 2006 - Aug 2006Brooklyn, New York, UsManaged and delivered initiatives focusing on revenue generation and cost-saving opportunities stemming from company acquisition. -
Manager, StrategyGalileo International Jun 2005 - Feb 2006UsSupported business development with strategic and financial analysis and oversaw project implementation. -
Grants AdministratorThe Picower Foundation 2001 - 2003
Regina Mylan Skills
Regina Mylan Education Details
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Columbia Business SchoolMba -
Oberlin CollegeHistory
Frequently Asked Questions about Regina Mylan
What company does Regina Mylan work for?
Regina Mylan works for Chamberlain Group (Cgi)
What is Regina Mylan's role at the current company?
Regina Mylan's current role is VP of Customer Experience, Insights, Analytics.
What is Regina Mylan's email address?
Regina Mylan's email address is re****@****ail.com
What is Regina Mylan's direct phone number?
Regina Mylan's direct phone number is +197349*****
What schools did Regina Mylan attend?
Regina Mylan attended Columbia Business School, Oberlin College.
What skills is Regina Mylan known for?
Regina Mylan has skills like Strategy, Strategic Planning, Management, Business Development, Strategic Partnerships, Leadership, Analytics, Business Strategy, Forecasting, Analysis, E Commerce, Pricing.
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