Regina Mylan

Regina Mylan Email and Phone Number

VP of Customer Experience, Insights, Analytics @ Chamberlain Group (CGI)
Regina Mylan's Location
Greater Chicago Area, United States, United States
Regina Mylan's Contact Details
About Regina Mylan

Regina Mylan is a VP of Customer Experience, Insights, Analytics at Chamberlain Group (CGI). She possess expertise in strategy, strategic planning, management, business development, strategic partnerships and 20 more skills. Colleagues describe her as "I had the pleasure of working directly with Regina as part of the Business Transformation Team and during the time we worked together, I came to respect and admire her qualities. In particular, she possesses a rare characteristic of leaders today in that she is extremely smart, highly skilled, ambitious and confident yet unpretentious and admired by many. Regina is an inspiring leader who genuinely cares deeply about the well being of the organization, its customers and above all her colleagues and am hopeful that we’ll have the opportunity to work together again soon.", "I was fortunate enough to have Regina manage me for several years during the period we overlapped at octopustravel.com. Her management style was very much goal based as opposed to task based and was one in which she continually pushed me to strive to better myself. Regina's determination and focus was something I aspired to emulate. As was her ability to identify issues and provide solutions through analytical and commercial excellence. Working for Regina was a pleasure and is something I am grateful I have had the opportunity to do.", and "I had the privilege to work with Regina on key projects at Travelport. I always found her to be insightful, with a keen ability to create complex models that transformed business decision capability. Regina is a true team player, excellent business partner and someone you want on your team!"

Regina Mylan's Current Company Details
Chamberlain Group (CGI)

Chamberlain Group (Cgi)

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VP of Customer Experience, Insights, Analytics
Regina Mylan Work Experience Details
  • Chamberlain Group (Cgi)
    Vice President, Customer Experience, Insights And Analytics
    Chamberlain Group (Cgi) Apr 2020 - Present
    Oak Brook, Illinois, Us
    Leader responsible for all customer experience, consumer insights, marketing analytics and promoting a customer centric culture.• Lead contact centers for technical support and customer service - both B2C and B2B customers• Created a new customer experience in the contact centers moving from pure technical support to include revenue generating activities based on customer segmentation.• Consistently maintain NPS scores over 75 across two tech support and one customer service center.• Created a feedback loop to capture and analyze the reasons for customer support calls and have a process to incorporate that feedback into sales, product management, marketing and new product engineering.• Lead Consumer Insights function for all of Chamberlain Group• Lead Marketing Analytics across B2C and B2B
  • Florida Blue
    Head Of Medicare Marketing And Customer Experience
    Florida Blue Nov 2018 - Mar 2020
    Jacksonville, Florida, Us
    Led customer experience and marketing for the Florida Blue Medicare business.• Reengineered the marketing program to incorporate segmentation, differentiated and targeted messaging and multivariate testing in order to quickly increase response rate and sales lead volume.• Increased marketing leads during Annual Enrollment 55% YoY leading to 40% increase in new members.• Redesigned the full customer journey from one-size-fits-all to a personalized digital-enabled experience.• Created customer experiences based on meeting customers where they are and increased retention by 11%.
  • Avis Budget Group
    Vice President, Customer Engagement And Loyalty
    Avis Budget Group Oct 2015 - Nov 2018
    Parsippany, Nj, Us
    Lead data driven marketing programs for Avis, Budget and Payless brands in North America. Business owner of all customer data.LOYALTY- Full strategy, customer experience and P&L responsibility for Avis and Budget loyalty programs – B2C and B2B- Redesigned Avis Preferred Points Program in order to provide more value to members, increase customer engagement, drive profitable customer behaviors for the company while reducing cost- Work with travel industry partners to deliver joint programs with reciprocal benefits to customers to drive customer engagement and program growthMARKETING ANALYTICS AND CRM- Leverage internal customer data to develop segmentation and targeting strategies to drive sales- Use data, analytics and predictive models to personalize and optimize the customer journey in our locations, call center and through digital channels- Implement automated, personalized behavior-driven marketing campaigns for customers based on segmentation, customer lifetime value and level of customer engagement - Build and implement predictive data models to:- Attract, retain and win back customers- Provide differentiated customer treatments and improve customer satisfaction- Improve employee sales effectiveness- Implemented new marketing data warehouse and reporting- Lead customer research and analytics for the organizationCHANNEL MARKETING- Drive strategy and execution of marketing through email, mobile, and direct mail channe
  • Avis Budget Group
    Director Of Strategic Planning And Analysis
    Avis Budget Group Nov 2011 - Oct 2015
    Parsippany, Nj, Us
    Key Projects Include:- Car sharing business case leading to Zipcar acquisition- Market sizing and development of a plan to capture more cross-border travelers - International franchising strategy- Review of female travel and car rental market- "Connected Cars": automated, unmanned car rentals
  • Pr Newswire
    Vice President Strategic Initiatives
    Pr Newswire Jan 2010 - Nov 2011
    New York, Ny, Us
    Directly support the CFO and executive team with strategy planning, business analysis and analytics, valuations, M&A screening, and overall project management across all corporate functions.
  • Travelport
    Senior Director, Revenue Management, Gta
    Travelport Nov 2007 - Sep 2009
    Langley, Berkshire, Gb
    Promoted to a newly created position providing strategic oversight of pricing and inventory management for an international multi-channel tour operator. Responsible for transforming pricing structure and operations in order to enable effective enterprise-wide revenue management.
  • Octopustravel.Com
    Director, Revenue Management
    Octopustravel.Com Jan 2007 - Oct 2007
    Led revenue management function for online travel agency with a focus on B2B and direct sales. Responsible for global pricing & competitive strategy.
  • Travelport
    Revenue Manager, Gta
    Travelport Aug 2006 - Dec 2006
    Langley, Berkshire, Gb
    Created a structure for an enterprise-wide approach to Yield Management based on booking and pricing cycles of all sales channels and finding key metrics affecting the success of each channel.
  • Cendant
    Manager, Business Analysis, Global Operations, Gta
    Cendant Feb 2006 - Aug 2006
    Brooklyn, New York, Us
    Managed and delivered initiatives focusing on revenue generation and cost-saving opportunities stemming from company acquisition.
  • Galileo International
    Manager, Strategy
    Galileo International Jun 2005 - Feb 2006
    Us
    Supported business development with strategic and financial analysis and oversaw project implementation.
  • The Picower Foundation
    Grants Administrator
    The Picower Foundation 2001 - 2003

Regina Mylan Skills

Strategy Strategic Planning Management Business Development Strategic Partnerships Leadership Analytics Business Strategy Forecasting Analysis E Commerce Pricing Process Improvement Change Management Business Analysis Mergers And Acquisitions Account Management Mergers Pricing Strategy Marketing Corporate Development Creative Problem Solving Business Process Improvement Customer Relationship Management Marketing Strategy

Regina Mylan Education Details

  • Columbia Business School
    Columbia Business School
    Mba
  • Oberlin College
    Oberlin College
    History

Frequently Asked Questions about Regina Mylan

What company does Regina Mylan work for?

Regina Mylan works for Chamberlain Group (Cgi)

What is Regina Mylan's role at the current company?

Regina Mylan's current role is VP of Customer Experience, Insights, Analytics.

What is Regina Mylan's email address?

Regina Mylan's email address is re****@****ail.com

What is Regina Mylan's direct phone number?

Regina Mylan's direct phone number is +197349*****

What schools did Regina Mylan attend?

Regina Mylan attended Columbia Business School, Oberlin College.

What skills is Regina Mylan known for?

Regina Mylan has skills like Strategy, Strategic Planning, Management, Business Development, Strategic Partnerships, Leadership, Analytics, Business Strategy, Forecasting, Analysis, E Commerce, Pricing.

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