Regina Mylan
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Regina Mylan Email & Phone Number

VP of Customer Experience, Insights, Analytics at Chamberlain Group (CGI)
Location: Greater Chicago Area, United States, United States 11 work roles 2 schools
1 work email found @chamberlaingroup.com 3 phones found area 973 and 800 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email r****@chamberlaingroup.com
Direct phone (973) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
VP of Customer Experience, Insights, Analytics
Location
Greater Chicago Area, United States, United States

Who is Regina Mylan? Overview

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Quick answer

Regina Mylan is listed as VP of Customer Experience, Insights, Analytics at Chamberlain Group (CGI), based in Greater Chicago Area, United States, United States. AeroLeads shows a work email signal at chamberlaingroup.com, phone signal with area code 973, 800, and a matched LinkedIn profile for Regina Mylan.

Regina Mylan previously worked as Vice President, Customer Experience, Insights and Analytics at Chamberlain Group (Cgi) and Head of Medicare Marketing and Customer Experience at Florida Blue. Regina Mylan holds Mba from Columbia Business School.

Company email context

Email format at Chamberlain Group (CGI)

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{first}.{last}@chamberlaingroup.com
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AeroLeads found 1 current-domain work email signal for Regina Mylan. Compare company email patterns before reaching out.

Profile bio

About Regina Mylan

Regina Mylan is a VP of Customer Experience, Insights, Analytics at Chamberlain Group (CGI). She possess expertise in strategy, strategic planning, management, business development, strategic partnerships and 20 more skills. Colleagues describe her as "I had the pleasure of working directly with Regina as part of the Business Transformation Team and during the time we worked together, I came to respect and admire her qualities. In particular, she possesses a rare characteristic of leaders today in that she is extremely smart, highly skilled, ambitious and confident yet unpretentious and admired by many. Regina is an inspiring leader who genuinely cares deeply about the well being of the organization, its customers and above all her colleagues and am hopeful that we’ll have the opportunity to work together again soon.", "I was fortunate enough to have Regina manage me for several years during the period we overlapped at octopustravel.com. Her management style was very much goal based as opposed to task based and was one in which she continually pushed me to strive to better myself. Regina's determination and focus was something I aspired to emulate. As was her ability to identify issues and provide solutions through analytical and commercial excellence. Working for Regina was a pleasure and is something I am grateful I have had the opportunity to do.", and "I had the privilege to work with Regina on key projects at Travelport. I always found her to be insightful, with a keen ability to create complex models that transformed business decision capability. Regina is a true team player, excellent business partner and someone you want on your team!"

Listed skills include Strategy, Strategic Planning, Management, Business Development, and 21 others.

Current workplace

Regina Mylan's current company

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Chamberlain Group (CGI)
Chamberlain Group (Cgi)
VP of Customer Experience, Insights, Analytics
AeroLeads page
11 roles · 25 years

Regina Mylan work experience

A career timeline built from the work history available for this profile.

Vice President, Customer Experience, Insights And Analytics

Current

Oak Brook, Illinois, US

  • Leader responsible for all customer experience, consumer insights, marketing analytics and promoting a customer centric culture.
  • Lead contact centers for technical support and customer service - both B2C and B2B customers
  • Created a new customer experience in the contact centers moving from pure technical support to include revenue generating activities based on customer segmentation.
  • Consistently maintain NPS scores over 75 across two tech support and one customer service center.
  • Created a feedback loop to capture and analyze the reasons for customer support calls and have a process to incorporate that feedback into sales, product management, marketing and new product engineering.
  • Lead Consumer Insights function for all of Chamberlain Group
Apr 2020 - Present

Head Of Medicare Marketing And Customer Experience

Jacksonville, Florida, US

  • Led customer experience and marketing for the Florida Blue Medicare business.
  • Reengineered the marketing program to incorporate segmentation, differentiated and targeted messaging and multivariate testing in order to quickly increase response rate and sales lead volume.
  • Increased marketing leads during Annual Enrollment 55% YoY leading to 40% increase in new members.
  • Redesigned the full customer journey from one-size-fits-all to a personalized digital-enabled experience.
  • Created customer experiences based on meeting customers where they are and increased retention by 11%.
Nov 2018 - Mar 2020

Vice President, Customer Engagement And Loyalty

Parsippany, NJ, US

Lead data driven marketing programs for Avis, Budget and Payless brands in North America. Business owner of all customer data.LOYALTY- Full strategy, customer experience and P&L responsibility for Avis and Budget loyalty programs – B2C and B2B- Redesigned Avis Preferred Points Program in order to provide more value to members, increase customer engagement.

Oct 2015 - Nov 2018

Director Of Strategic Planning And Analysis

Parsippany, NJ, US

Key Projects Include:- Car sharing business case leading to Zipcar acquisition- Market sizing and development of a plan to capture more cross-border travelers - International franchising strategy- Review of female travel and car rental market- "Connected Cars": automated, unmanned car rentals

Nov 2011 - Oct 2015

Vice President Strategic Initiatives

New York, NY, US

Directly support the CFO and executive team with strategy planning, business analysis and analytics, valuations, M&A screening, and overall project management across all corporate functions.

Jan 2010 - Nov 2011

Senior Director, Revenue Management, Gta

Langley, Berkshire, GB

Promoted to a newly created position providing strategic oversight of pricing and inventory management for an international multi-channel tour operator. Responsible for transforming pricing structure and operations in order to enable effective enterprise-wide revenue management.

Nov 2007 - Sep 2009

Director, Revenue Management

Octopustravel.Com

Led revenue management function for online travel agency with a focus on B2B and direct sales. Responsible for global pricing & competitive strategy.

Jan 2007 - Oct 2007

Revenue Manager, Gta

Langley, Berkshire, GB

Created a structure for an enterprise-wide approach to Yield Management based on booking and pricing cycles of all sales channels and finding key metrics affecting the success of each channel.

Aug 2006 - Dec 2006

Manager, Business Analysis, Global Operations, Gta

Brooklyn, New York, US

Managed and delivered initiatives focusing on revenue generation and cost-saving opportunities stemming from company acquisition.

Feb 2006 - Aug 2006

Manager, Strategy

US

Supported business development with strategic and financial analysis and oversaw project implementation.

Jun 2005 - Feb 2006

Grants Administrator

The Picower Foundation
2001 - 2003 ~2 yrs
2 education records

Regina Mylan education

Mba

Columbia Business School

Ba, History

Oberlin College
FAQ

Frequently asked questions about Regina Mylan

Quick answers generated from the profile data available on this page.

What company does Regina Mylan work for?

Regina Mylan works for Chamberlain Group (CGI).

What is Regina Mylan's role at Chamberlain Group (CGI)?

Regina Mylan is listed as VP of Customer Experience, Insights, Analytics at Chamberlain Group (CGI).

What is Regina Mylan's email address?

AeroLeads has found 1 work email signal at @chamberlaingroup.com for Regina Mylan at Chamberlain Group (CGI).

What is Regina Mylan's phone number?

AeroLeads has found 3 phone signal(s) with area code 973, 800 for Regina Mylan at Chamberlain Group (CGI).

Where is Regina Mylan based?

Regina Mylan is based in Greater Chicago Area, United States, United States while working with Chamberlain Group (CGI).

What companies has Regina Mylan worked for?

Regina Mylan has worked for Chamberlain Group (Cgi), Florida Blue, Avis Budget Group, Pr Newswire, and Travelport.

How can I contact Regina Mylan?

You can use AeroLeads to view verified contact signals for Regina Mylan at Chamberlain Group (CGI), including work email, phone, and LinkedIn data when available.

What schools did Regina Mylan attend?

Regina Mylan holds Mba from Columbia Business School.

What skills is Regina Mylan known for?

Regina Mylan is listed with skills including Strategy, Strategic Planning, Management, Business Development, Strategic Partnerships, Leadership, Analytics, and Business Strategy.

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