Provide computer software support and issue resolution for the Departments of: Abstracting, Admissions, Medical Records and Scheduling. Support MEDITECH 6x, 3M, Iatric Medical Necessity Ordermate and IatriTRAC, Passport and QAS.Manage projects, such as: 3M Outpatient Computer Assisted Coding, Medical Necessity diagnosis updates by Insurance, ICD-10, Implement MEDITECH Scheduling for Nutritional services.Collect data and send to State agencies for reporting purposes. Create customized reports through MEDITECH's NPR Report Writer tool.

Provided telephone and site support of the eClinicalWorks Electronic Health Record software for Southcoast Physicians Group Primary Care providers. Worked as intermediary assistance between the practices and the IT staff for hardware concerns or requests. Researched and resolved issues.  Managed the implementation of two specialty practices - Surgical Specialists and Urgent Care. Assisted with workflow decisions as they pertain to the electronic health record. Created and uploaded letters, progress note templates and forms.eClinicalWorks EHR certified trainer. Trained providers and office staff on system workflow. Presented weekly webinars with eClinicalWorks tips and tricks to providers, mid-level and office staff utilizing Citrix GoToMeeting application.

Provided issue resolution, enhancement and training of MEDITECH Magic applications, including MIS, Scheduling, Executive Support System, Order Entry, Departmental and Patient Care Inquiry. Supported Microsoft Office – Outlook, Word, PowerPoint, and Excel (2003 and 2007), EchoSign document storage and electronic signing, Nitro PDF, and Survey Monkey. Developed training programs and materials to train hospital staff, providers and management on MEDITECH Magic, Microsoft Office applications, EDM, Intranet and PC Use. Implemented and maintained template-based hospital Intranet. Provided Administrative support, training, access set-up and coordination with Departments to develop their own home pages.

Provided application support for several MEDITECH Magic modalities: Patient Care Inquiry, Radiology, MIS, Order Entry, Departmental, Scheduling and MSM products. Offered back-up support for AMICAS PACS, PowerScribe voice dictation and Claimtrust medical necessity reporting. Acted as physician liaison and trainer. Involved in successful implementation of PACS, voice dictation system upgrade, Radiology patient tracking, medical necessity reporting, nursing upgrade to MEDITECH NUI workstations and standardization of user menus within the hospital.

Provided customer support for Magic software, specifically the Order Entry, Departmental and Patient Care Inquiry modules. Developed and maintained strong customer relations. Responsible for documenting and tracking software issues. Skilled in problem solving.