• Support the administration of health and welfare plans, including open enrollment, changes, and terminations• Process required documents through payroll and insurance providers to ensure accurate recording and deductions• Completion of I-9/e-Verify process; verify acceptable documentation and maintain I-9 files• Submit online investigation/pre-employment drug requests and assist with new employee post hire contingencies• Reconciliation of benefit statements and invoices• Support screening and interview process; tracking of candidates, scheduling interviews and engaging with employment agencies, as needed• Support HRIS entry, new hire additions, changes, and terminations• Make photocopies, manage mail intake/distribution, scan, and email documents, and perform HR clerical duties• Create and prepare employee files and file documents appropriately• Assist in preparation of internal and external company correspondence• Intermittent support for payroll processing, as needed for vacation coverage• Multiple phone line management; directing phone calls to appropriate business units• Management of lobby and reception area, restocking beverage station and vendor management • Analyze and review annual reports such as ACA, EEO, and annual compliance• Support HR Lead in preliminary ER investigations, perform and witness fact-finding, and create documentation• Facilitate annual training, including but not limited to harassment, anti-bulling, diversity, and inclusion• Implementation of health and safety protocols, including COVID-19

• Efficiently managed large volumes of calls assisting customers in phone queue• Maintained high volume workload within a fast-paced environment while assisting an average of 25 clients/day• Enhanced customer retention and satisfaction by providing outstanding and prompt customer service• Acted as a sales consultant to deliver personalized recommendations of AT&T products and services• Excelled at meeting daily and monthly sales goals

• Supported recruitment process by scheduling interviews and coordinating with hiring managers• Demonstrated strong knowledge of Employee Handbook and referenced appropriate policies to address employee inquires and enforce compliance when necessary• Ensured the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, inclusive of Applicant Tracking System entry• Exemplified a customer-focused attitude with a high level of professionalism and discretion

• Provided customer service to students requiring support during registration process, tuition services, appointment scheduling with faculty, and all additional inquiries• Worked in conjunction with lab director to accomplish assigned tasks• Directed incoming telephone calls to proper campus departments• Demonstrated exceptional client service skills through relationship building and maintenance• Prepared campus correspondence mailings and emails, managing errands, completed other duties as assigned

• Handled administrative tasks including conducting interviews for residential assistant hiring process, completed room condition reports, maintenance requests, incident reports handling sensitive information, and room change processes while maintaining confidentiality and professionalism• Directly supported over 30 first-year undergraduate students in their transition into university life by identifying and addressing their needs according to the goals of the community, diversity and inclusion, life skills, and social justice• Managed a budget of $500 a year to host events for the hall community to interact and foster a sense of community through programming• Developed and cultivated relationships with residents and staff members serving as a n academic and social role model while providing crisis-response, conflict mediation, and connecting students to the appropriate resources on campus• Responded to emergencies for 24 hour on-call shifts, resolving concerns and ensuring residents safety