Regina Wright, Mpa Email & Phone Number

Nashville Metropolitan Area

Partner Inquiry Support and Escalation (System-related)• Document partner inquiries and coordinate responses based on policy and trends.• Identify trends and escalate issues to internal and external stakeholders as necessary• Open and monitor the progress of system related incidents.• Analyze partner activity information to determine root causes of issues• Develop system mitigation strategies to address root causes. Partner Engagement and End User Contact Management• Facilitate ongoing Partner engagement activities (surveys, virtual events, training)• Support partners with Medicaid policy changes, processes, and system functionalities.• Maintain End User records and Facility Contact information.• Review and approval systems access requests.• Communicate upcoming systems training opportunities and coordinate registration• Track training attendance to validate end user access. Partner Portal System Design and Testing Support• Identify partner pain points to advocate for a positive user experience.• Coordinate systems design with external contractors to identify systems implementation strategies.• Member Portal, Partner Portal, and Mobile application language development and implementation

Greater Nashville Area, Tn

Medicaid Eligibility Notices Coordination• Edited and maintained over 100+ notices and notices templates according to federal guidelines and plain language best practices.• Coordinated notices related system update and change impact identification• Notices development and integration• Provided testing support for notices implementation• Member-related materials oversight - including but not limited to website pages, member handbook templates, notices, and program applications. Language Development Projects• Medical Appeals Tracking System notices design lead.• COVID-19 Ending Public Health Emergency notices updates design lead.• Change in Patient Liability Interface notices design lead.• Implemented Patient Liability process for internal• Developed special notices to communication COVID-19 Public Health Emergency updates• External stakeholders point of contact for design projects.

Assisted Tennessee residents with Medicaid programs application process based on established procedures, guidelines and regulations.• Tracked applicant eligibility status throught the Medicaid eligibility review process.• Reviewed relevant applicant income and resource documentation for elibility determination.• Coordinated with internal and external stakeholders to monitor application and benefit status.• to ensure understanding and facilitate relationships.• Tracked provider information in electronic database and/or physical form.• Interpreted federal guidelines and policy guidelines.• Facilitated new employees training on agency processes and procedures.

Master Of Public Administration - Mpa

Bachelor Of Science - Bs, Health/Health Care Administration/Management