Regina Campos Email & Phone Number

San Salvador, El Salvador

• Successfully led and managed the delivery of three high-impact projects for leading global organizations in the retail, insurance, and manufacturing industries, generating an estimated MRR exceeding $1 million.
• Collaborated with cross-functional teams to ensure 100% on-time delivery of 250+ projects within budget, scope, designated timeline, and quality expectations.
• Collaborated with departmental heads, managers, and stakeholders to develop and achieve team goals.
• Trained and… Show more
• Trained and supervised new Project Managers, overseeing large projects across multiple locations and premium accounts, ensuring consistent quality and successful project delivery.
• Provided frequent feedback on employee performance, addressing weaknesses and areas of opportunity, and offering support to improve skill gaps, fostering a culture of continuous improvement.

El Salvador

• Handled circuit delivery escalations.
• Handled implementations of cross connects between data centers (internationals and US).
• Maintained tactical control of project timelines to keep teams on-task and achieve schedule targets.
• Partnered with cross-functional teams including engineering, sales, and management to align on project goals and deliverables, ensuring cohesive and efficient project execution.
• Enhanced stakeholder engagement by developing and implementing a… Show more
• Enhanced stakeholder engagement by developing and implementing a comprehensive communication plan, resulting in more informed decision-making processes and alignment of project objectives.

• Liaised with work force, Human resources, and management teams to develop solutions and accomplish shared objectives.
• Implemented new training protocols for team members, resulting in a 20% increase in productivity and a reduction in operational costs by 10%.
• Applied Six Sigma tools to revamp customer service protocols which increased customer satisfaction by 5%.
• Facilitated mediation sessions between conflicting parties resulting in a 95% success rate of reaching mutually… Show more
• Facilitated mediation sessions between conflicting parties resulting in a 95% success rate of reaching mutually beneficial agreements, leading to a 10% decrease in overall team turnover.
• Oversaw a multidisciplinary team of 25+ professionals

San Salvador, El Salvador

• Analyzed and resolved over 10 daily support requests with technical assistance on various Google products, achieving a remarkable 95% customer satisfaction score.
• Worked with Google Enterprise customers to understand needs and provide solution to technical issues while providing excellent customer service.
• Remained up to date on the latest Google Cloud technologies and solutions applicable to company products.
• Provided Step-by-step instructions to resolve issues customers… Show more
• Provided Step-by-step instructions to resolve issues customers experienced via phone and email channels.
• Displayed courtesy and strong interpersonal skills with all customer interactions. Show less

San Salvador, El Salvador

• Listened to calls either recorded live or side-by-side while communicating feedback.
• Performs in-depth analysis and makes recommendations into key performance metrics to identify strengths, weaknesses, opportunities, and threats to team performance objectives.
• Provide timely feedback to department managers/supervisors/leads, so that they can share feedback and provide adequate coaching to the agents

San Salvador, El Salvador

• Assisted clients with general support for hardware, peripherals, network connections, and external software via telephone.
• Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
• Documented customer complaints and inquiries for use in technical documentation and bug tracking.
• Responded to support requests from end users and walked individuals through basic troubleshooting tasks.