Regina Campos Email & Phone Number

Málaga, An, Es

San Salvador, El Salvador

• Successfully led and managed the delivery of three high-impact projects for leading global organizations in the retail, insurance, and manufacturing industries, generating an estimated MRR exceeding $1 million.• Collaborated with cross-functional teams to ensure 100% on-time delivery of 250+ projects within budget, scope, designated timeline, and quality expectations.• Collaborated with departmental heads, managers, and stakeholders to develop and achieve team goals.• Trained and… Show more • Successfully led and managed the delivery of three high-impact projects for leading global organizations in the retail, insurance, and manufacturing industries, generating an estimated MRR exceeding $1 million.• Collaborated with cross-functional teams to ensure 100% on-time delivery of 250+ projects within budget, scope, designated timeline, and quality expectations.• Collaborated with departmental heads, managers, and stakeholders to develop and achieve team goals.• Trained and supervised new Project Managers, overseeing large projects across multiple locations and premium accounts, ensuring consistent quality and successful project delivery.• Provided frequent feedback on employee performance, addressing weaknesses and areas of opportunity, and offering support to improve skill gaps, fostering a culture of continuous improvement.• Managed a team to effectively deliver solutions for clients while nurturing collaboration amongst team members. Show less

El Salvador

• Handled circuit delivery escalations.• Handled implementations of cross connects between data centers (internationals and US).• Maintained tactical control of project timelines to keep teams on-task and achieve schedule targets.• Partnered with cross-functional teams including engineering, sales, and management to align on project goals and deliverables, ensuring cohesive and efficient project execution.• Enhanced stakeholder engagement by developing and implementing a… Show more • Handled circuit delivery escalations.• Handled implementations of cross connects between data centers (internationals and US).• Maintained tactical control of project timelines to keep teams on-task and achieve schedule targets.• Partnered with cross-functional teams including engineering, sales, and management to align on project goals and deliverables, ensuring cohesive and efficient project execution.• Enhanced stakeholder engagement by developing and implementing a comprehensive communication plan, resulting in more informed decision-making processes and alignment of project objectives.• Oversaw internal and external projects by reviewing activities, maximizing efficiency, and increasing collaboration and communication transparency at a global scale. Show less

• Liaised with work force, Human resources, and management teams to develop solutions and accomplish shared objectives.• Implemented new training protocols for team members, resulting in a 20% increase in productivity and a reduction in operational costs by 10%.• Applied Six Sigma tools to revamp customer service protocols which increased customer satisfaction by 5%.• Facilitated mediation sessions between conflicting parties resulting in a 95% success rate of reaching mutually… Show more • Liaised with work force, Human resources, and management teams to develop solutions and accomplish shared objectives.• Implemented new training protocols for team members, resulting in a 20% increase in productivity and a reduction in operational costs by 10%.• Applied Six Sigma tools to revamp customer service protocols which increased customer satisfaction by 5%.• Facilitated mediation sessions between conflicting parties resulting in a 95% success rate of reaching mutually beneficial agreements, leading to a 10% decrease in overall team turnover.• Oversaw a multidisciplinary team of 25+ professionals• Monitored employee productivity and optimized procedures to reduce costs. Show less

San Salvador, El Salvador

• Analyzed and resolved over 10 daily support requests with technical assistance on various Google products, achieving a remarkable 95% customer satisfaction score.• Worked with Google Enterprise customers to understand needs and provide solution to technical issues while providing excellent customer service.• Remained up to date on the latest Google Cloud technologies and solutions applicable to company products.• Provided Step-by-step instructions to resolve issues customers… Show more • Analyzed and resolved over 10 daily support requests with technical assistance on various Google products, achieving a remarkable 95% customer satisfaction score.• Worked with Google Enterprise customers to understand needs and provide solution to technical issues while providing excellent customer service.• Remained up to date on the latest Google Cloud technologies and solutions applicable to company products.• Provided Step-by-step instructions to resolve issues customers experienced via phone and email channels.• Displayed courtesy and strong interpersonal skills with all customer interactions. Show less

San Salvador, El Salvador

• Listened to calls either recorded live or side-by-side while communicating feedback.• Performs in-depth analysis and makes recommendations into key performance metrics to identify strengths, weaknesses, opportunities, and threats to team performance objectives.• Provide timely feedback to department managers/supervisors/leads, so that they can share feedback and provide adequate coaching to the agents

San Salvador, El Salvador

• Assisted clients with general support for hardware, peripherals, network connections, and external software via telephone.• Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.• Documented customer complaints and inquiries for use in technical documentation and bug tracking.• Responded to support requests from end users and walked individuals through basic troubleshooting tasks.