Regina Morris Email & Phone Number

Riverdale, Nj

• Oversee daily operations including supervising staff, preparing policies and procedures, and managing budgets for 4 facilities • Responsible for sourcing vendors, negotiating maintenance agreements, and selecting cost- effective services• Purchase and expedite all office, facility, and program supplies for service and resource centers• Manage facility maintenance, housekeeping, security, repairs and supplies.

Morristown, Nj

• Staffed and managed 2 shift call center for a pharmaceutical client’s Customer Assistance Center• Monitored and evaluated performance of call center agents• Responsible for training and coaching staff• Prepared daily, weekly and monthly reports utilizing Salesforce and Microsoft CRM,and SharePoint software• Handled escalation calls from customers, troubleshoot and resolve any issues• Ensured adherence to program SOPs and business rules• Managed productivity, monitor workload of the team to ensure quality and standards are consistently met

Wayne, Nj

• Staffed and managed in-house Patient Assistance Program • Ensured that all Patient Assistance Programs were consistent with approved brand strategies and designed to reduce barrier to patients and providers. • Managed complex customer concerns and inquiries • Coordinated with Reimbursement, Public Policy and Legal departments to ensure that Patient Assistance Program operated under OIG, HIPAA compliance, departmental policies and company best business practices • Participated in projects to assess, confirm and facilitate improvements to application and SAP data management systems• Optimized staff productivity and value to the organization through effective coaching, based on skills, knowledge and capability • Served as Company Liaison for Pharmaceutical Manufacturing Association meetings

Provided direction and on-going support to processes and procedures in implementation of Lawson module for Union Camp Corporation

Wayne Nj

SAP Core Configurer (1997-1999)•Configured Materials Management Procurement module from “As Is” through “To Be”. •Recommended policies and procedures to align with software. •Participated on teams for training assessments, SAP fairs and role profiles. •Prepared departmental reports using SAP General and Flexible analysis and ABAP reports. •Configuration responsibility for upgrades in SAP software releases. •Responsible for integration testing of system to ensure that information was correct and that interfaces with other modules were working properly. •Identified, analyzed and corrected transactional issues, as well as issues related to user profiles and/or configuration for the Procurement module. •Represented Purchasing department regarding changes in policy, training and SAP system. •Prepared and maintained configuration documentation. Purchasing Agent (1994 – 1997)•Purchased and expedited packaging and raw materials, as well as MRO supplies and services for ethical pharmaceutical manufacturing facility. •Prepared annual standard costs, negotiated pricing agreements, and ensured supplier compliance with FDA, DRA and GMP regulations.

Oakland, Nj

Purchased and expedited primary and secondary components, including compression, injection and extrusion molded bottles, jars, tubes and closures from domestic and foreign suppliers. Additionally purchased corrugated shippers, cellpacks, set up boxes, sleeves, as well as contract filling of various toiletry items. Worked closely with Design & Packaging, Planning, Quality, and Marketing departments on development of new products