Regina Hye Jin Kim Email and Phone Number
As a professional with 9 years of experience in managing guest service, acting as a general manager, marketing, and contacting clients in costuming design sector, in Brazil. Moreover, as a graduate student of the Hotel and Resort Management Post Baccalaureate diploma at Capilano University.I have been involved in the hospitality industry through my experience in the hotel and participating in some volunteering activities in Vancouver. Also, I offer my skills and knowledge towards the hospitality program at Capilano University and welcoming attitudes to provide and ensure excellent service to provide the best guest satisfaction, as well as, unique in building a good relationship with customers and employees. Furthermore, I am fluent in English, native Portuguese and conversational in Korean, providing flexible communication to them to make them feel accommodated even if they cannot speak the same language.Specialties• Customer Service and Guest Satisfaction• Friendly, flexible and organized• Trilingual - English, Portuguese and KoreanThank you for viewing my profile.
Innovative Cleaning Solutions Ltd.
View- Website:
- innovativecleaningsolutions.ca
- Employees:
- 2
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Field Service ManagerInnovative Cleaning Solutions Ltd. Aug 2021 - PresentCoquitlam, British Columbia, Canada• Coordinate with CEO and other management• Plan, organize, direct, control and evaluate work schedules• Implement policies and procedures for Staff• Develop action plans, provide expertise in response to client needs, and support andadvise project team• Communicate relevant information to supervisors and customers• Respond to inquiries or complaints and resolve problems• Coordinate with suppliers and contractors• Hire, train and supervise staff• Organize meetings and Education sessions with staff
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Team LeaderInnovative Cleaning Solutions Ltd. Aug 2020 - Aug 2021Coquitlam, British Columbia, Canada• Execute, Manage and Oversee completion of provided work orders with a lead by example attitude.• Assists teams according to demand and workflow.• Ensures standard operations procedures are followed.• Operate company vehicle, maintain cleanliness and organization.• Generate reports and communicate any changes/requests.• Assist to train and support team members development.• Responsible for quality control and Communicate with Customers.• Provide team members with feedback and improvement options.
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Housekeeping AttendantThe Listel Hotel Vancouver Feb 2020 - Mar 2020Vancouver, British Columbia, Canada• Developed to performs individual service order management.• Controlled to report maintenance issues to Housekeeping Supervisor/Manager immediately.• Cross-trained as Room Attendant to provide assistance as needed.• Monitored to clean hotel establishment, including rooms, lobbies, lounges, restrooms, and elevators to maintain a clean, sanitary and comfortable environment for guests in order to provide the best guest satisfaction.• Keep storage areas and carts well-stocked, neat and tidy when washing and putting away linens at the co-workers' convenience.• Clean assigned guest units (bed, bathroom and kitchen). -
Table Game DealerParq Vancouver Dec 2019 - Jan 2020Vancouver, Canada Area• Providing enjoyment and entertainment to locals and international customers/players at ParQ Vancouver Casino.• Reporting and advising supervisors to decrease issues to provide excellent customer service.• Monitored to use the DMS of Table Games as a dealer, to control the chip and cash change.• Cross-trained as a Dealer and developed accurate insurance to the casino/entertainment areas. -
Cruise Representative & Check-In AgentIntercruises Shoreside And Port Services Jun 2019 - Sep 2019Vancouver, British Columbia, Canada• Interacted with international and local passengers and provided essential information about onboarding directions, customs location, and how to use the card-key. • Developed to performs individual service order management.• Cross-trained as Check-in Attendant to provide assistance as needed.• Answered questions to passengers about essential information on the board. • Communicated with co-workers and supervisor to increase guest satisfaction management. -
Cruise Representative - Check-In Agent And Welcoming & GreetingDestinations North America Apr 2019 - Sep 2019Vancouver, British Columbia, Canada• Interacted with international and local passengers and provided essential information about onboarding directions, customs location, and how to use the card-key. • Developed to performs individual service order management.• Cross-trained as Check-in Attendant to provide assistance as needed.• Managed and prepared the Manifest List of Customers and organized Card-key boxes.• Answered questions to passengers about essential information on the board. • Communicated with co-workers and supervisor to increase guest satisfaction management.• Monitored to use the Oracle program system by tablet and computer compatible with the POS system. -
Housekeeping AttendantThe Listel Hotel Vancouver Jul 2018 - Apr 2019Vancouver, British Columbia, Canada• Developed to performs individual service order management.• Controlled to report maintenance issues to Housekeeping Supervisor/Manager immediately.• Cross-trained as Laundry Attendant to provide assistance as needed.• Monitored to clean hotel establishment, including rooms, lobbies, lounges, restrooms, and elevators to maintain a clean, sanitary and comfortable environment for guests in order to provide the best guest satisfaction.• Keep storage areas and carts well-stocked, neat and tidy when washing and putting away linens at the co-workers' convenience.• Clean assigned guest units (bed, bathroom and kitchen).
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General Manager And Fashion StylistNew Fani Confecções Epp Aug 2011 - Apr 2017São Paulo Area, Brazil• Managed sales and production of women’s fashion items• Communicated professionally with clients, and maintained client files to guarantee up-to-date contact details to find information quickly.• Developed company’s first standard design processes, reducing errors and increasing efficiency.• Provided professional administrative support to the business, reaching the goal of the business.• Created a new fashion style, providing the final product as clothes to sell.• Controlled and organized the clients’ orders and ensured a quick delivery.• Edited and provided virtual selling by social media to clients daily resulting in a high number of clients. (ie: Facebook and Instagram.• Participated in Fashion Week events and Textile Fabric market events for performing a new fashion trend• Researched fashion trends, manufacturing innovative fashion clothes.• Controlled the reviews/feedback clients, improving the value customers.
Regina Hye Jin Kim Education Details
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Hospitality And Recreation Marketing Operations -
English Communication, And University Pathway Program -
Fashion/Apparel Design
Frequently Asked Questions about Regina Hye Jin Kim
What company does Regina Hye Jin Kim work for?
Regina Hye Jin Kim works for Innovative Cleaning Solutions Ltd.
What is Regina Hye Jin Kim's role at the current company?
Regina Hye Jin Kim's current role is Field Service Manager at INNOVATIVE CLEANING SOLUTIONS LTD..
What schools did Regina Hye Jin Kim attend?
Regina Hye Jin Kim attended Capilano University, Ilsc Education Group, Fasm - Faculdade Santa Marcelina.
Who are Regina Hye Jin Kim's colleagues?
Regina Hye Jin Kim's colleagues are Hariane Pacanari, Swati Pandey.
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Regina Hye Jin Kim
Burnaby, Bc
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