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“It’s not about having the right opportunities. It’s about handling the opportunities right.” - Mark HunterIn this modern-day and age, technological advancement is rapidly changing the industry, and it is of paramount importance that the technical issues accompanying them be solved promptly and to the satisfaction of users. A Senior help desk professional’s job is to oversee the timely delivery of quality technical support services to clients, whether they are internal clients working for the same company or external clients who have contracted technical support services. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills. Having harnessed years of IT Support Management experience backed by a vast array of technical skills, I also possess complementing expertise in Agile, Learning Development, Software Support Management, Software Training & Implementation, and Product Support.A good Helpdesk Professional considers her/his work in a larger context, implementing transformational IT practices while uprooting bottlenecks to bolster productivity. Through the years, I have accumulated expertise in delivering IT Helpdesk Management / Infrastructure / Project Management Solutions for multi-functional domains with highly reputed business establishments; with in-depth knowledge of ticketing systems, project management, managing websites, scheduling, task assignment, WFM, and client/customer servicing.With years of expertise in Helpdesk and Customer Service industries, backed by a vast array of technical skills, my goal is to ‘enable’ the IT sector of organizations. I look forward to delivering impeccable, high-impact IT Helpdesk solutions through my dedication to handling multiple functions even under high-pressure environments.A summary of my professional endeavors is listed below and could be further explored in my resume.To discuss further on how I could assist you or your business,Call me: 414 699-1380E-mail me: reginajohns@gmail.comAreas of Expertise:★ Systems & Network Administration ★ Leadership & Team Building★ Desktop / Helpdesk Support★ Systems Design & Implementation ★ Customer Service & Sales★ Project Management★ Software & Hardware Management★ Reports & Documentation★ Migrations & Upgrades★ Training, Coaching & Mentoring★ Technology Improvements★ Problem solving
Krones
View- Company phone:
- +41 84 48 458 45
- Company email:
- contact.center@ch.abb.com
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Technical Quotations SpecialistKronesMilwaukee, Wi, Us
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Sales Enablement AnalystAbb May 2022 - PresentZurich, Zh, ChLead user inquiries, enhancing satisfaction and support efficiency. Streamline data analytics, refining process efficiency. Manage platform access, ensuring seamless user experience. Troubleshoot site issues, improving accessibility and reliability. Facilitate user training, boosting operational competence. Develop and implement advanced troubleshooting protocols for the company website, minimizing downtime and enhancing overall user experience. Streamline sales commission payment processes, ensuring accurate and timely disbursements to motivate high-performing team members. Serve as primary liaison for user inquiries, providing comprehensive support across multiple channels to boost customer satisfaction. -
Technical ExpertApple Nov 2022 - Jul 2023Cupertino, California, UsResolve technical issues for Apple products, boosting customer satisfaction and loyalty. Deliver exceptional customer service, consistently enhancing the client experience. Diagnosed and troubleshot complex hardware and software problems, reducing repeat queries. Apply technical expertise in Apple products to provide tailored solutions. Improve sales and technology solutions, contributing to measurable customer loyalty. Proposed and implemented process improvements, enhancing the overall customer experience and contributing to measurable increases in satisfaction scores. -
Engineer Coordinator IiLeonardo Drs Nov 2017 - May 2022Arlington, Va, UsManaged PLM and ERP systems, ensuring data integrity for 600+ users. Analyzed reports to enhance processes, achieving measurable improvements. Trained staff on PLM tools, boosting team efficiency and knowledge. Created and audited Engineering Change Orders, maintaining workflow accuracy. Spearheaded the implementation of advanced data analysis techniques, driving process enhancements and informed decision- making across departments. Managed critical Engineer Change Orders, ensuring timely updates and modifications to maintain product quality and meet evolving market demands. Provided expert troubleshooting support for Costpoint and Omnify PLM tools, minimizing downtime and maximizing user productivity. Pioneered advanced data analysis techniques, driving informed decision-making and process improvements across departments. Led critical Engineer Change Order management, ensuring timely updates to maintain product quality and meet evolving market demands. -
Order Management Specialist IiGe-Healthcare/ Artech Information Systems Mar 2017 - Nov 2017Validated orders, ensuring prompt processing and high customer satisfaction. Streamlined contract reviews with finance, boosting clarity and efficiency. Monitored credit documents, enhancing accuracy and reducing processing time. Coordinated order fulfillment to collections, effectively meeting customer demands. The streamlined order validation process enhances compliance and customer satisfaction while reducing processing time for timely fulfillment. Conducted thorough contract reviews with the finance team, improving clarity and efficiency in customer agreements from entry to collection.
Regina Johnson Skills
Regina Johnson Education Details
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Milwaukee Career CollegeNetworking -
Harding UniversityPublic Relations
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Pulaski High SchoolGenerall Studies
Frequently Asked Questions about Regina Johnson
What company does Regina Johnson work for?
Regina Johnson works for Krones
What is Regina Johnson's role at the current company?
Regina Johnson's current role is Technical Quotations Specialist.
What is Regina Johnson's email address?
Regina Johnson's email address is rj****@****drs.com
What is Regina Johnson's direct phone number?
Regina Johnson's direct phone number is 1-414-384*****
What schools did Regina Johnson attend?
Regina Johnson attended Milwaukee Career College, Harding University, Pulaski High School.
What are some of Regina Johnson's interests?
Regina Johnson has interest in Social Services, Writing, Economic Empowerment, Dancing, Art, Poetry, Watching/playing, Music, Swimming, Movies.
What skills is Regina Johnson known for?
Regina Johnson has skills like Management, Customer Service, Sap, Leadership, Strategic Planning, Software Documentation, Purchasing, Team Building, Time Management, Microsoft Office, Analysis, Manufacturing.
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