Regina Kershner Email & Phone Number

Boulder, Co

As VP of Operations, Regina leads the company’s operations and manages the financial health and day-to-day operations. Regina focuses on client and employee satisfaction to bring solutions to life while streamlining operations to enable employees to deliver maximum value as they continue to learn and grow. With 90% customer return-rate, an employee turn-over of less than 5% and an average of 10+ years of employee length of service, Regina has played a pivotal role to build an experienced team and operating model that delivers customer success.Through collaboration with the executive leadership team, Regina plays a key role to shape and carry out the organization’s strategy, goals and objectives. She also leads the organizations financial planning and analysis as well as presents periodic performance reports to the executive leadership team to drive change.Grounded in extensive experience in the global delivery of professional services, project management and agile development, Regina hones the Flatirons approach to streamline and simplify how work gets done. The methodology is grounded on shared vision and priorities, a process that fosters collaboration and continuous quality software, key metrics maintain a pulse on the health of projects, and systems that enable the team to be organized yet remain nimble to adapt and evolve. Additionally, from client engagements, best practices and intellectual property are captured so others can turn this knowledge into action and improve effectiveness of service delivery as well as the Flatirons product portfolio.With overall Resource Management responsibility, Regina leads the planning, scheduling, and allocating team members to best meet client and organizational goals. In tight collaboration with Sales, Regina monitors the pipeline health to manage staffing levels and costs, and to plan for resource assignment utilizing a mix of on-shore, near-shore team members as well as contractors.

Boulder, Colorado

Lead and manage Flatirons Content Technology Solutions Consulting Practice which is focused on developing content lifecycle software solutions that help clients to optimize business processes and maximize value from their digital content. Manage P&L, establish operational budget and metrics, manage headcount, workforce utilization and expenses to align with approved revenue and margin targets. Build the best working environment utilizing agile software development processes that result in highly motivated, productive teams successful delivering high quality solutions. Accountable for overall client satisfaction acting as the escalation point for cross-functional teams, clients and partners. Recruit, motivate, coach and grow top talent. The team is comprised of ~40 employees and subcontractors across the Americas, Costa Rica, India and UK. • Collaborate with cross-functional executive team to perform strategic business planningManage P&L and operational metrics• Deliver on planned revenue, profitability and utilization targets• Manage forecast, workforce plan and expenses to align with revenue and margin targets• Build, manage and retain high performing consulting delivery team (on-shore and off-shore resources)• Optimize resource utilization and employee growth in support of business and employee goals• Develop tools, metrics and processes to plan, manage and track projects and their health• Lead continual improvement and coaching on project management and agile methodologies• Scope projects, create, review and approve SOWs / contracts• Ensure high-quality delivery of client projects throughout the software lifecycle• Collaborate with Sales, Marketing and Partners to grow business and markets• Harvest project best practices, intellectual property, client success stories• Collaborate with R&D to drive continual product / solution improvement• Provide executive oversight for client engagements and accountable for overall client satisfaction

Boulder, Colorado

Responsible for successfully leading software engineering teams to help clients realize their vision and optimize business results through the design and delivery of custom content lifecycle management and data archival solutions. Accomplished at delivery of projects within defined budget, schedule and scope with outstanding client satisfaction using a disciplined agile project methodology. • Lead workshops to crystallize business goals and objectives, define as-is and to-be business processes, and to define user-centric business requirements as user stories with acceptance criteria• Facilitate release and sprint/iteration planning, daily stand-ups, iterative TDD (test-driven development), backlog grooming, demonstrations, retrospectives, systems integration testing, UAT (user acceptance testing), training and production go-live • Manage project schedules and critical path using CA Agile Central (formerly Rally) to manage user stories with acceptance criteria, timeboxes, tasks and test cases, and to manage team workload to optimize team capacity and velocity• Track project spending and revenue, and maintain an accurate revenue forecast using Estimate to Completion (ETC) and Estimate at Completion (EAC) calculations• Utilize Agile metrics such as velocity, capacity, burndown/burnup, defect escape rate to maximize team and project success• Identify, track and mitigate issues and risks, and manage defects• Lead business growth within accounts to extend client value, create contracts and change requests• Deliver regular internal and external project status reporting to key stakeholders and executives• Ensure scope, schedule, budget and quality goals are met with the highest level of customer satisfaction

Worldwide

• Portfolio Optimization: Led efforts to optimize the HP Services portfolio into a simplified, compelling set of IT services that accentuated market differentiation, were well packaged for our sales professionals, could be supported by our delivery capabilities, and addressed our customer’s business needs. • Portfolio Governance: Led the definition and operationalization of a portfolio governance model, which comprehensively addressed the organization, processes and tools, to ensure the portfolio remained competitive and changes were based on a strong business case and readiness to deliver.• Planning: Drove cross-organizational and geographical business and investment planning that enabled the WW and regional business managers to collectively set priorities and allocate resources across competing opportunities for maximum business results and market leadership.• Operations: Successfully led the development of the HP Services Marketing operating model that served as the foundation for evolving how the individual business unit, region and headquarter marketing teams worked together for maximum effectiveness and contribution to business results.

• Business Leadership: Successfully grew the ITIL/ITSM business from $60m to $200m/yr exceeding industry growth rates at +32% CAGR and built the Consulting ITSM workforce to 650+ consultants WW and the HP Service Management Profession to +3,500 members across all business units and regions. This was achieved through a focus on: developing and continually enhancing market differentiated services and solutions, establishing a knowledge sharing culture and infrastructure, joint planning with internal and external product and service partners, building the best sales and delivery workforce, and driving active involvement in the future direction and authorship of ITIL, which optimizes IT services through a focus people, process and technologies supported by change management readiness. • Mergers and Acquisitions: Leadership role for HP Services in the successful planning and integration of multiple software and service mergers and acquisitions. Led due diligence efforts to evaluate acquisition viability from a technical, business and cultural perspective, obtained executive management approval for the financial and operational model required for successful integration, led integration planning efforts for HP Services, and supported field teams to ensure the highest level of customer satisfaction during the transition.

- Strategy: Investigated emerging technologies, market trends and HP product strategic direction, to recommend new service opportunities and business model enhancements required to meet financial/business objectives.- Service Development and Deployment: Led efforts to define, develop and deploy highly packaged, repeatable services for high quality, consistent service delivery.

- Program Leadership: Led a team of twelve consultants in the development and deployment of - Internet Infrastructure, Security and Enterprise Systems Management consulting services for the Americas Professional Services organization.- People Management: Identified individual team strengths to build solution development teams that leveraged and complimented strengths and growth areas while achieving overall program goals.- Knowledge Management: Pioneered the growth of a knowledge sharing culture throughout the Professional Services Organization.

Developed broad technical and project management expertise through various roles and disciplines delivering solutions to Hewlett-Packard customers world-wide: - Internet, e-Commerce and Security Consultant- Network Architect and Design Consultant- Technical Consultant- Senior Program Analyst, Systems Manager and Service Manager