Provide guidance to 15 College of Engineering freshmen, supporting their academic, social, and personal adaptation to college life through weekly one-on-one meetings, as well as group meetingsFulfill a mediation role, facilitating communication between students and faculty to ensure the mutual understanding of students' needs and faculty's desires

Deliver personalized customer service by guiding clients in selecting the most suitable products based on their needs, resulting in a 20% increase in 5-star satisfaction scoresMaintain up-to-date knowledge of technology across low, mid, and high-end products to provide accurate and relevant information to customers

Contributed to computer repair and maintenance tasks for over 1000 computers, both within the company's facilities and at off-site locations such as local school districts, banks, and hospitalsProvided technical support and installed virus removal strategies to maintain up-to-date and secure systems Installed and configured servers, ensuring optimal performance and reliabilityRan network cables and facilitated data transfers between PCs for local companiesConsistently acquired on-the-job skills through daily interactions with senior team members