Regina Bryant

Regina Bryant Email and Phone Number

Titan Technologies /Contracted to US Dept of Labor, Bureau of Labor Statistics @ TITAN TECHNOLOGIES INC
Regina Bryant's Location
Lithonia, Georgia, United States, United States
Regina Bryant's Contact Details

Regina Bryant personal email

n/a
About Regina Bryant

A Process Developer and Subject Matter Expert in the IBM Information Technology Services division. Responsible for providing global process delivery, project management, integration services, and transformation outsourcing solutions. Experienced Project/Program Manager specializing in Contact Center Delivery Operational support in a variety of areas including: Communication, Process Development, Process Writing, Planning, Business Controls and Audit Compliance, Metrics Reporting, Training and Personnel Development. .Extensive background in the development of business processes and their functions. A proven track record of global transition of business processes and job functions. An excellent trainer and communicator who possesses strong business and personnel development skills as well as excellent interpersonal, written and oral communication skills. Is an IBM certified Six Sigma Green Belt.

Regina Bryant's Current Company Details
TITAN TECHNOLOGIES INC

Titan Technologies Inc

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Titan Technologies /Contracted to US Dept of Labor, Bureau of Labor Statistics
Regina Bryant Work Experience Details
  • Titan Technologies Inc
    Data Collection Specialist Ii
    Titan Technologies Inc Mar 2023 - Present
    Atlanta, Georgia, United States
  • Titan Technologies Inc
    Testing Manager, Human Resources
    Titan Technologies Inc Mar 2023 - Present
    Atlanta, Georgia, United States
    Organizing and facilitating Testing of the integrations of multiple HR Systems in to one or a few streamline systems.
  • Ibm Global Business Services
    Sme And Process Developer For Software Entitlement
    Ibm Global Business Services Jul 1994 - Present
    Greater Atlanta Area
    Regina L. Bryant is a Process Developer and Subject Matter Expert in the IBM Global Process Services division. The practice is responsible for providing global process delivery, project management, integration services, and transformation outsourcing solutions. She has an extensive background in the development of business processes and their functions as well as personnel training and development. Regina has a proven track record of global transitions of business processes and job functions. She is an excellent trainer and communicator who possesses strong business and personnel development skills. She is an IBM certified Six Sigma Green Belt.
  • Ibm
    Sme-Process Developer For Software Entitlement-Customer Service
    Ibm 2003 - Present
    Greater Atlanta Area
    Develop New Business, Personnel Development, Business Transformation, Process Writing, Coaching, UAT Testing and Reporting, Quality Assurance, ReportingProviding monthly reports and analysis Training new and existing employees on platform processesAssess customer needsMeasure and meet SLAs Developing new projectsTesting Functionality of new ProcessIdentify and implement internal tools and skills needed to move process to productionEngaging and connecting the correct skills to a project
  • Ibm
    Process/Project Developer
    Ibm 1994 - 2016
  • Ibm
    Sw Process Developer Sme
    Ibm 1994 - 2016
  • Ibm
    Hw Sme National Process Developer
    Ibm 2000 - 2003
    Greater Atlanta Area
    Desk Level Process Documentation Measurements and ReportingTraining and DevelopmentData AnalysisTrend AnalysisContract/Services Validation
  • Titan Technologies Inc
    Data Analyst/Data Collection Specialist Ii
    Titan Technologies Inc Mar 2017 - Oct 2022
    Atlanta, Georgia
    Data Analyst and Data Collection Specialist II for the Job Openings and Labor Turnover Report, contracted to the United States Department of Labor, Bureau of Labor Statistics. My responsibilities are to collect statistical data based on an established survey to compile the JOLTS report. The data collected is analyzed against previously submitted data and recorded.
  • Ibm
    Customer Service Representative- Subject Matter Expert (Entitlement)
    Ibm 1994 - 2000
    Greater Atlanta Area
    Handled inbound call volume from customers and Field Service Technicians. Created Customer support tickets and assigned to field technicians. Validated customer's support entitlement based on contractual terms.

Regina Bryant Skills

Team Leadership Work Process Development Personnel Development Process Writing Call Center Administration Business Process Improvement Job Coaching Service Delivery Outsourcing Process Improvement Business Analysis Business Process Vendor Management Program Management Project Management Crm Data Center Call Centers Management Enterprise Software Business Intelligence Professional Services Pmp Crm Program Management Quality Assurance Cloud Computing Uat Coordination Call Monitoring Disaster Recovery Training Leadership Team Building Customer Service Microsoft Office Business Development Strategic Planning Software As A Service Customer Relationship Management

Regina Bryant Education Details

Frequently Asked Questions about Regina Bryant

What company does Regina Bryant work for?

Regina Bryant works for Titan Technologies Inc

What is Regina Bryant's role at the current company?

Regina Bryant's current role is Titan Technologies /Contracted to US Dept of Labor, Bureau of Labor Statistics.

What is Regina Bryant's email address?

Regina Bryant's email address is rl****@****ibm.com

What schools did Regina Bryant attend?

Regina Bryant attended Youngstown State University, Georgia Perimeter College.

What are some of Regina Bryant's interests?

Regina Bryant has interest in Working With Children, Volunteering, Reading.

What skills is Regina Bryant known for?

Regina Bryant has skills like Team Leadership, Work Process Development, Personnel Development, Process Writing, Call Center Administration, Business Process Improvement, Job Coaching, Service Delivery, Outsourcing, Process Improvement, Business Analysis, Business Process.

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