Reginald Allen Email and Phone Number

Collects, reviews, audit and processes inspection reports into Maximo; drafts compliance letters from inspector field forms; contacts property owners and managers to schedule site inspections; use Maximo, GIS and other applications to coordinate site inspections; contacts certified inspectors to obtain current certifications or correct inspection reports; creates graphs that describe compliance program performance; retrieves and analyzes data as requested; responds to compliance program questions; performs other related duties and projects as assigned at the discretion of the immediate supervisor.

Manage on-line store; update website to reflect product availability; manage monthly invoice process; manage selling of membership list; perform audits of declined credit cards; perform audits of delinquent member accounts; reconcile finance batches daily; run daily sales report to be provided to VP of Finance department; worked effectively in a heavily cross-functional, fast paced environment; collaborated with Director, Membership & Marketing and the Director, Communications to promote products and services. Compiled comprehensive lists describing products and service offerings; serve as primary point of contact to resolve clients concerns within company guidelines.

Managed recruitment and retention campaigns including creation and dissemination of communications; identified and recruited new members, maintained and updated an accurate recruitment database, and targeted new areas for membership growth; tracked member engagement and generated member ‘touches’ to at-risk members; tracked and followed up with unpaid members; served as a primary point of contact for membership inquiries; managed Awards program to enhance awareness of NLC; developed information of member benefits to continuously empower NLC staff and the Member Relations team to recruit new members; provided input for development of membership marketing materials including website content, newspaper content, and marketing brochures; developed, wrote, and edited talking points, blogs, web pages, and internal communications as needed for staff, members, and volunteer leadership in conjunction with Director, Member Relations and member relations team members; served as NLC representative to promote membership at events throughout the year including NLC conferences and meetings and state league meetings; traveled to member and non-member cities as needed to promote NLC membership.

Served as primary point of contact for membership inquiries; maintained the integrity of the database for membership, subscriptions and organization records; managed the on-line membership directory; responsible for reporting on all membership statistics as needed; prepared and executed new member and renewal communication; managed subscription processes for magazines and newsletters; managed the annual membership dues and print/ online magazine subscriptions billing process; worked with VP, COO, Member Services and Finance department to track, verify, and provide event and education programs registration updates; worked with Director, Member Services and IT Department to pull membership data reports and identify opportunities to increase member engagement.