Reginald Boyd Email & Phone Number

Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes.

Kennesaw Ga

• Protect company assets and customers by performing complex research, investigative, and judgmental reviews of credit card, atm, and wealth client activity in order to maximize approval of legitimate transactions and.
• Future Leaders Program
• Title Promotion to Officer
• Subject Matter Expert (SME) Program as team resource in absence of management
• Fraud Defect Committee to identify fraud loss trends and provide training to minimize
• Top Performer designation

Sandy Springs

• Increase agency and personal business revenue through the sale of Health, Supplemental, Life, and Medicare products of national and regional carriers to individuals, families, and small businesses.Key Accomplishments:
• Top 5 first year agent in a 3 state territory
• Territory #1 first year senior market sales agent for 2017
• Met all milestones on or ahead of schedule to receive cash bonuses, company apparel, marketing material, and an invitation to annual corporate headquarters trip.
• Achieved tier 2 career agent status 3 months ahead of schedule.
• Mentor and train new agents

Atlanta GA

• Directed staff of 4 in analyzing and correcting waybills and provided revenue protection by quickly and efficiently resolving accounting process complications which resulted in the ability to more timely issue freight.
• Identified and evaluated systematic processes which improved efficiency by reducing queue errors using data mining and business intelligence queries.
• Initiated a joint IT project which automated UPS freight billing as a pilot to apply the enhancement to other intermodal freight customers such as Maersk in order to eliminate queue errors.
• Guided the department by leading training classes and issuing instructional bulletins, as well as weekly and monthly reporting of metrics and trend analyses with improvement recommendations.

Atlanta, GA

• Supervised department and staff on customer service and timely waybill creation for freight shipments, car movement problem resolution, and revenue protection. Directed 4 supervisors in the use of a weekly task.
• Managed the empty railcar revenue program.
• Supervised 5 to 26 union staff and implemented a standardized training process for new hires
• Assured revenue protection for high value shipments such as military moves and high wides.
• Authored proposals and led a project to automate the empty car billing process to increase cash flow resulting in cost savings of 2 FTEs
• Initiated empty revenue enhancement projects which resulted in accrual improvements from 26 million dollars and 80% collection rate in 2008 to 56 million dollars and 85% collection rate in 2016.

Atlanta Ga

• Participated on commodity teams and reconciled large customer account receivables by resolving payment disputes and using tactful methods to resolve more challenging collections.Key Accomplishments:
• Managed receivables of several millions of dollars from over 200 corporate customers and oversaw the wire draft customer list.

Atlanta GA

Enhanced customer satisfaction with skilled conflict resolution, coordinated switch orders with local train crews and processed crew paper work for a complete record and service documentation.

Augusta, Georgia

Heavy Equipment Operator, led lower ranking soldiers on engineering projects foreign and domestic, trained lower ranking soldiers on combat skills, navigation, and riot control

Master'S Degree, Agricultural Business And Management

Bachelor'S Degree, Agricultural Economics