Reginald Carr Email & Phone Number

Atlanta, Georgia, US

• Responsible for owning the network performance of assigned customer base. Including the review of customer’s network topology for business continuity and compatibility with Cox network.
• Performs Incident Management control for troubles. Acts as the customer ombudsman when the normal trouble process is not driving toward resolution in the most expedient timeframe.
• Prepares monthly service reviews which details Cox network performance for the assigned customer base. Develop action plans to address performance gaps from not meeting SLA commitments.
• Develops requested Post Incident Reviews within a specified timeframe for a network outage that negatively impacted the customer’s network performance.
• Provides maintenance notifications for any maintenance activity which may impact the customer’s service. Tracks maintenance activities for trends or which may lead to a redesign of the customer’s network.
• Develop action plans to address circuits or sites which have experienced multiple troubles within in a specified time. Collaborate with the appropriate internal organization and possibly customers’ vendor in developing.

Quincy, MA, US

Atlanta, GA, US

• Assessed systems and design methodologies to improve hardware/software quality, while accurately representing customer requirements.
• Developed Disaster Recovery or Business Continuity Plans for information systems and facilities to ensure the availability and accessibility of network resources.
• Provided advice on the establishment of an operational support structure in order to maintain the continued operation of network resources.
• Reviewed proposed new systems, networks and software designs for potential security risks.
• Provides Sales Engineering support for the National Accounts Sales team and their 250+ customer base of Value Added Resellers (VAR), SD-WAN providers and National Healthcare Insurance providers.
• Developed and implemented a new data management schema for National Account Wholesale customer fiber quotes.

Atlanta, GA, US

• Optical Engineer IV
• Coordinated the installation, maintenance and upgrade of enterprise management software.
• Established standards and configuration control using an Enterprise Change Management process in via a daily Enterprise Change Board conference call with regional Change Management Analyst across the enterprise.
• Provided Tier IV technical support for all service related issues on the Nokia Carrier Ethernet Service Router, Service Access Router and Service Access Switch platform.
• Provided installation and maintenance support of Layer 2 (VLL, VPLS) and Layer 3 (L3VPN) services.
• Managed NOKIA issue log to ensure that vendor address network issues in a timely manner.

Fort Liberty, NC, US

• Established and maintained the transport layer environment of the Army’s portion of the Cyberspace domain through network management/enterprise systems management (NM/ESM) functions, and implemented security measures.
• Developed policy recommendations and provide technical guidance and advice to commanders and staffs on the management and operation of Army, joint, intergovernmental, interagency and multinational communications.
• Managed training of personnel on the planning, installation, administration, management, maintenance, integration, operation, servicing, securing, optimization and troubleshooting of communications networks and.
• Supervised and oversaw network security planning and the implementation and use of electronic keys and frequency management to support communications networks and networked-systems.
• Supervised and managed the operation and internetworking of telecommunications networks, network systems equipment, network nodal transmission and transport systems, network management system platforms, networked.
• Served as the Information Assurance Security Officer (IASO) and the Defense Intelligence Information Systems (DODIIS) Access Security Officer for a Joint Services Strategic Command.

Broomfield, Colorado, US

• Level 3 Communications - Atlanta, GA 2003 – 2006Circuit Design Engineer
• Designed transport solutions to internal and external customers for the following circuit types: DS1, DS3, OCx, SDH, DWDM and Gigabit Ethernet.
• Designed Dark Fiber solutions for internal and external customers.
• Identified jeopardy orders and worked toward resolution and/or escalate with internal and external customers/vendors.
• Tested with customers to gain acceptance of circuits with bandwidths of T1, DS3, OC3, OC12, OC48, OC192, 2.5/10G waves.
• Responsible for the ordering, provisioning, designing, disconnecting, and testing/acceptance of all transport circuits.

Basking Ridge, NJ, US

• Telecommunications Technician III
• Coordinated the Service Delivery and testing of local and long distance transport circuits within the WorldCom network
• Provisioned circuits for customer orders
• Performed LEC acceptance testing of customer circuits
• Knowledgeable in the ASR process
• Coordinated network migrations and grooms Achievements WorldCom Star Perform Award QTR 3 /4

Dallas, TX, US

• Performed remote testing and fault isolation for customer circuits within the BellSouth network to include; analog voice and data, DDS, basic rate and primary rate ISDN, HDSL, HDSL2, POTS,DS1 and DS3
• Knowledgeable of BellCore/Telecordia standards (CLLI, CLEI, CLCI).

Basking Ridge, NJ, US

• Installed and maintained telephones and telecommunications systems for the U.S. Department of Energy and Westinghouse Savannah River Company.
• Department of Energy Q Level Security Clearance