Reginald Carr Email & Phone Number

Atlanta, Georgia, Us

• Responsible for owning the network performance of assigned customer base. Including the review of customer’s network topology for business continuity and compatibility with Cox network.• Performs Incident Management control for troubles. Acts as the customer ombudsman when the normal trouble process is not driving toward resolution in the most expedient timeframe.• Prepares monthly service reviews which details Cox network performance for the assigned customer base. Develop action plans to address performance gaps from not meeting SLA commitments.• Develops requested Post Incident Reviews within a specified timeframe for a network outage that negatively impacted the customer’s network performance.• Provides maintenance notifications for any maintenance activity which may impact the customer’s service. Tracks maintenance activities for trends or which may lead to a redesign of the customer’s network.• Develop action plans to address circuits or sites which have experienced multiple troubles within in a specified time. Collaborate with the appropriate internal organization and possibly customers’ vendor in developing and implementing action plan.• Serves as a technical resource for Account Teams in developing RFPs and Account Reviews.

Quincy, Ma, Us

Atlanta, Ga, Us

• Assessed systems and design methodologies to improve hardware/software quality, while accurately representing customer requirements.• Developed Disaster Recovery or Business Continuity Plans for information systems and facilities to ensure the availability and accessibility of network resources.• Provided advice on the establishment of an operational support structure in order to maintain the continued operation of network resources.• Reviewed proposed new systems, networks and software designs for potential security risks.• Provides Sales Engineering support for the National Accounts Sales team and their 250+ customer base of Value Added Resellers (VAR), SD-WAN providers and National Healthcare Insurance providers.• Developed and implemented a new data management schema for National Account Wholesale customer fiber quotes.• Successfully launched the SMB Managed Wi-Fi product as a member of the Product Core team.• Serves as the technical lead and Project Manager for technical solution trials for National Account customers.• Serves as the technical intermediary between the Sales, Product, Engineering and Operations organizations in regards to products, services and customer requirements. • Provides technical input to the account team in the development of customer sales proposals.• Develops and presents technical presentations to National Account customers to include customer onboarding, and product/services briefs.• Participates on Solution Development Teams created for large/complex customers.• Reconciled customer requirements against Cox capabilities, identifying gaps, and partnering with internal and external corporate and field organizations to develop customer solutions.

Atlanta, Ga, Us

Optical Engineer IV• Coordinated the installation, maintenance and upgrade of enterprise management software.• Established standards and configuration control using an Enterprise Change Management process in via a daily Enterprise Change Board conference call with regional Change Management Analyst across the enterprise.• Provided Tier IV technical support for all service related issues on the Nokia Carrier Ethernet Service Router, Service Access Router and Service Access Switch platform.• Provided installation and maintenance support of Layer 2 (VLL, VPLS) and Layer 3 (L3VPN) services.• Managed NOKIA issue log to ensure that vendor address network issues in a timely manner.• Provided support to Cox markets for all NOKIA network deployments.• Performed system administrative functions for the NOKIA Network Management System, 5620SAM managing 19000 Alcatel-Lucent routers and switches.• Configured and administered Quality of Service (QoS) policies for the Nokia platform.Network Reliability Engineer/Regulatory Compliance Engineer• Reported qualifying network outage events to the Federal Communications Commission• Prepared detailed post incident reports and recommended best practices to the owner of the impacted services• Conducted reliability assessments on new and existing technologies• Managed equipment vendor reliability score cards. Traffic Provisioner• Provisioned Private Line and Switched Services circuits to include DS0, DS1, DS3, E911, IXC, Local and Long Distance trunks in support of Cox’s TDM and VoIP voice network• Performed project management functions, such as managing large installation projects and circuit migrations/hot cuts• Issued Access Service Requests to Carriers, RBOCs, CLECs and ILECs for local telecommunication services access.

Fort Liberty, Nc, Us

• Established and maintained the transport layer environment of the Army’s portion of the Cyberspace domain through network management/enterprise systems management (NM/ESM) functions, and implemented security measures at all levels in support of combat information superiority and command and control. • Developed policy recommendations and provide technical guidance and advice to commanders and staffs on the management and operation of Army, joint, intergovernmental, interagency and multinational communications networks and networked-systems.• Managed training of personnel on the planning, installation, administration, management, maintenance, integration, operation, servicing, securing, optimization and troubleshooting of communications networks and networked-systems.• Supervised and oversaw network security planning and the implementation and use of electronic keys and frequency management to support communications networks and networked-systems. • Supervised and managed the operation and internetworking of telecommunications networks, network systems equipment, network nodal transmission and transport systems, network management system platforms, networked information systems and associated personnel at both the local area and wide area network level.• Served as the Information Assurance Security Officer (IASO) and the Defense Intelligence Information Systems (DODIIS) Access Security Officer for a Joint Services Strategic Command.• Active Top Secret SCI Security Clearance

Broomfield, Colorado, Us

Level 3 Communications - Atlanta, GA 2003 – 2006Circuit Design Engineer• Designed transport solutions to internal and external customers for the following circuit types: DS1, DS3, OCx, SDH, DWDM and Gigabit Ethernet.• Designed Dark Fiber solutions for internal and external customers.• Identified jeopardy orders and worked toward resolution and/or escalate with internal and external customers/vendors.• Tested with customers to gain acceptance of circuits with bandwidths of T1, DS3, OC3, OC12, OC48, OC192, 2.5/10G waves.• Responsible for the ordering, provisioning, designing, disconnecting, and testing/acceptance of all transport circuits. • Issued ASR to RBOCs, CLECs, IXCs and ILECs for local and long distance access.

Basking Ridge, Nj, Us

Telecommunications Technician III• Coordinated the Service Delivery and testing of local and long distance transport circuits within the WorldCom network• Provisioned circuits for customer orders• Performed LEC acceptance testing of customer circuits• Knowledgeable in the ASR process• Coordinated network migrations and grooms Achievements WorldCom Star Perform Award QTR 3 /4

Dallas, Tx, Us

• Performed remote testing and fault isolation for customer circuits within the BellSouth network to include; analog voice and data, DDS, basic rate and primary rate ISDN, HDSL, HDSL2, POTS,DS1 and DS3• Knowledgeable of BellCore/Telecordia standards (CLLI, CLEI, CLCI).

Basking Ridge, Nj, Us

• Installed and maintained telephones and telecommunications systems for the U.S. Department of Energy and Westinghouse Savannah River Company.• Department of Energy Q Level Security Clearance