Reginald Coleman Email & Phone Number

Oklahoma City, Ok, Us

Us

Washington, Dc, Us

Assure the National Finance Center's (NFC) Mainframe system is functioning properly by hourly monitoring and system check. Perform Bi-Weekly IPL (Initial Program Load) and system backups and maintenance tasks to assure the system readiness. Provides technical assistance and coordination in the resolution of problems encountered by internal and external users of the NFC computers. Analyzes and resolves a variety of telecommunications and computer system related problems. Coordinates data communication and network problem reporting, fault isolation, and preparing performance statistics on all network components. Initiates bypass/recovery actions where appropriate, gathers data, and documents and records all problem update and recovery information in the online problem database. Provides all pertinent data regarding a high-level problem to the appropriate branch, and then maintains constant communication and technical support to all parties until the problem is resolved. Troubleshoot and resolves moderately serious disruptions of data communications. Monitors remote transmissions in progress through NETVIEW, VPS, and JES. Advises customers of current status of jobs and estimated time of completion, conflicts of priority, status of printers (LAN, VPS, and XPAF) printers. Enters ticket into the automated tracking system (Remedy). Ensure problem resolution by maintaining the status of incomplete trouble tickets, referring unresolved issues and problems to the appropriate 2nd or 3rd level technical support. Contacts the various customer service representatives to seek resolution of customer problems. Research and identify opportunities for process improvement and problem elimination. Utilizes current and advanced communication network management software packages to monitor the communications network. Provide support and assistance to staff members and technical staff.

Washington, Dc, Us

Responsible for the provisioning and de-provisioning of access to the National Finance Center (NFC) Applications. Participating in activities of access administrators with regard to the implementation of security policies and procedures. Utilizing industry standard IT security tools to identify, troubleshoot and resolve all issues related to access for both internal and external customers. Participating in audit reviews, security and risk assessments, security test and evaluations to ensure systems are in compliance with security standards.

Directly responsible for procedures and controls to assure compliance with applicable regulatoryand legal requirements as well as good business practices. Establish and oversee formal risk analysis and self-assessments program for various Information Systems and processes. Help ensure compliance with the NIST 800-53 and NIST 800-37. Establish and oversee a formal vulnerability and testing program. Liaise with Internal Audit, Corporate Compliance, Office of Chief Financial Officer and Risk Management to re-mediate new and outstanding issues; track security-related issues in the electronic GRC system. Oversee the National Finance Center’s security policies, standards, guidelines and baselines. Ensure policies are reviewed and updated regularly. Promote and monitor our corporate wide IS Security awareness program. Develop, promote and monitor the National Finance Center's Electronic Records Retention program. Work with business units to ensure data is properly classified. Maintain expertise on security trends through training, research and development in order to mitigate potential security exposures.

Washington, Dc, Us

Assure the National Finance Center's (NFC) Mainframe system is functioning properly by hourly monitoring and system check. Perform Bi-Weekly IPL (Initial Program Load) and system backups and maintenance tasks to assure the system readiness. Provides technical assistance and coordination in the resolution of problems encountered by internal and external users of the NFC computers. Analyzes and resolves a variety of telecommunications and computer system related problems. Coordinates data communication and network problem reporting, fault isolation, and preparing performance statistics on all network components. Initiates bypass/recovery actions where appropriate, gathers data, and documents and records all problem update and recovery information in the online problem database. Provides all pertinent data regarding a high-level problem to the appropriate branch, and then maintains constant communication and technical support to all parties until the problem is resolved. Troubleshoot and resolves moderately serious disruptions of data communications. Monitors remote transmissions in progress through NETVIEW, VPS, and JES. Advises customers of current status of jobs and estimated time of completion, conflicts of priority, status of printers (LAN, VPS, and XPAF) printers. Enters ticket into the automated tracking system (Remedy). Ensure problem resolution by maintaining the status of incomplete trouble tickets, referring unresolved issues and problems to the appropriate 2nd or 3rd level technical support. Contacts the various customer service representatives to seek resolution of customer problems. Research and identify opportunities for process improvement and problem elimination. Utilizes current and advanced communication network management software packages to monitor the communications network. Provide support and assistance to staff members and technical staff.

Enterprise Services Center (ESC)Information Security Operations Branch

Provide Information Technology (IT) expertise to resolve technical problems and answers queries by telephone and email in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnose, identify, isolate and analyze problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases.

Reston, Va, Us

Federal Aviation Administration/Mike Monroney Aeronautical Center, Oklahoma City, OK*Note Lockheed Martin held the AVS Support (NISC) contract prior to 9/2009*Provided Information Technology (IT) expertise to the Aviation Safety (AVS), Information Technology Branch (AVS-11), and Operations Section (11 D), as required, to ensure the operational integrity of AVS services provided to the offices at headquarters, regional, and field office levels throughout the continental United States and overseas. This includes: design enhancements, testing of equipment, configuration management, system monitoring, help desk support, and providing the second-line point of contact for system and program managers, computer specialists, and other government agencies in the identification and resolution of hardware and software problems. Well versed in numerous AVS Applications, Point of Contact for SPAS, Standard Client, Windows XP, SIESS, ASTARS, MSAT-A/B, APM, Safeboot and EISQB. Assistant Point of Contact for OASIS and all its modules, WebOPSS, Lotus Notes/Sametime.

Round Rock, Texas, Us

Dell Computers Oklahoma City Campus, Oklahoma City, OKProvided hardware and limited software support to Dell’s Onsite Technician throughout the United States and Canada. Assist in the coordination and management of parts replacement and service. As a member of the Onsite Resource Center is the direct support to the Technicians contracted to represent Dell and repair the customer's system specializing in recovering damaged RAID Containers. The focus was to improving the customer experience. I provide support to the Technicians in the field across all business classes (Platinum, Gold, Silver and Bronze Metal Customers). I coordinated between the customer’s repair process from the time the Onsite Technicians were assigned the case, Onsite Technicians call in to verify the parts needed are in route so we frequently have to engage personnel from many different entities from Parts Ordered (Original Phone Technician), Dispatch Center (HACMC), Logistics (Sonic), and even sometimes the Technical Account Manager assigned to the customer’s case. I was required to be knowledgeable of the policy and procedures of all business classes.

Computer Science

Computer Science

Education record

Education record