Reginald Conway Email & Phone Number

San Antonio, Texas, United States

Financial Systems administration in such systems as Lawson, Cognos, Concur, Avid and Salesforce. Duties including system maintenance, user account maintenance and general ticket troubleshooting Experience in working out of ServiceNow and Excel.

Austin, Texas Area

• Samsung and Apple-certified technician with deep expertise and acumen in the resolution of customer issues related to their mobile devices, including cell phones, tablets and electronic accessories.
• Diagnose equipment problems and perform the appropriate repairs when capable.
• Demonstrate outstanding customer service and de-escalate issues presented by customers while determining the best course of action to reduce hardships and save costs for both the customer and Asurion whenever… Show more
• Demonstrate outstanding customer service and de-escalate issues presented by customers while determining the best course of action to reduce hardships and save costs for both the customer and Asurion whenever possible.
• Work closely with Sprint sales representatives to foster an excellent customer experience for Sprint and Asurion customers.
• Manage equipment inventory, monitor inventory levels and maintain an organized environment.

Schenectady, NY

• Responsible for executing all activities and procedures involved in opening and closing the Sprint store.
• Received store inventory and assisted with planograms and product replenishment.
• Provided excellent customer service to new and current Sprint customers.
• Responsible for guiding and advising customers on phone, accessory and service plan purchases and finding the most cost effective solution to maximize the customer experience.
• Consistently met and regularly exceeded… Show more
• Consistently met and regularly exceeded monthly quotas with in-person and phone sales.

Scotia, NY

• QA technician responsible for the defective packout and refurbishment of cable equipment and accessories.
• Demonstrated technical acumen with the ability to learn new concepts and technologies quickly.
• Test, troubleshoot, and repair cable boxes and internet routers for Time Warner Cable.
• Refurbished equipment and replaced parts in used equipment as per customer request or company order.
• Responsible for receiving shipments of cable equipment.
• Reprogrammed set-top boxes… Show more

Ft. Hood, TX/Ft. Drum, NY

• Cut and styled hair within both State and Military standards.
• Maintained professional State Barber’s license.
• Pitching and selling of hair-related products and supplies to increase revenue.
• Provided excellent customer service to maintain a consistent clientele.

Austin, TX/Albany, NY

• Demonstrated effective problem solving skills by troubleshooting, repair and replacement of cellular devices and accessories.
• Assisted customers in solving technical phone-related issues as well as provided education on equipment.
• Responsible for ordering replacement equipment and following up with customers.

Schenectady, NY

• Inventory management including ordering stock replenishment and receiving shipments, checking in vendors and restocking.
• Assisted in and resolved customer and employee issues.
• Maintained store appearance as well as putting up new products and planograms.
• Overnight sales personnel management to maintain 24-hour operation.