Senior Manager, Computer Operations
Current
Dec 2024 - Present
AeroLeads people directory · profile
Reginald Cooley Email & Phone Number
Sr Manager, Computer Operations at RTI International
at
RTI International
2 work emails found
@rti.org
3 phones found area 919
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr Manager, Computer Operations at RTI International
Location
Knightdale, North Carolina, United States
Who is Reginald Cooley? Overview
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Quick answer
Reginald Cooley is listed as Sr Manager, Computer Operations at RTI International at RTI International, based in Knightdale, North Carolina, United States. AeroLeads shows a work email signal at rti.org, phone signal with area code 919, and a matched LinkedIn profile for Reginald Cooley.
Reginald Cooley previously worked as Senior Manager, Computer Operations at Rti International and Manager, Operations at Rti International. Reginald Cooley holds Bachelor Of Science (B.S.), Information And Computer Technology from East Carolina University.
Company email context
Email format at RTI International
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{first_initial}{last}@rti.org
89% confidence
AeroLeads found 2 current-domain work email signals for Reginald Cooley. Compare company email patterns before reaching out.
Profile bio
About Reginald Cooley
I am an experienced Information Technology Manager with a strong background in the Information Technology industry. My expertise spans a wide range of areas, including Cloud Computing, Data Center Management, Virtual Servers, Business Process Improvement, and Troubleshooting. I have a proven track record in both Windows and Linux Server Administration, ensuring robust and reliable IT infrastructure.With a comprehensive understanding of IT operations and a commitment to continuous improvement, I strive to enhance system performance and user satisfaction. My goal is to leverage my skills and experience to drive innovation and efficiency in IT management.
Listed skills include Troubleshooting, Technical Support, Active Directory, Servers, and 27 others.
Current workplace
Reginald Cooley's current company
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11 roles · 36 years
Reginald Cooley work experience
A career timeline built from the work history available for this profile.
Manager, Operations
Apr 2021 - Dec 2024
Manager, Collaborative Technology
May 2018 - Apr 2021
Manager, Paas, Production Operations
Dec 2017 - May 2018
Supvervisor, Paas, Production Operations
Nov 2015 - Dec 2017
Sr. Systems Administrator
• Windows Server Administration • VMWare Administration • Active Directory Administration • Backup Administration • Print Server Administration • Messaging Administrator • Datacenter Administration
Oct 2008 - Nov 2015
Computer Support Specialist I
• Assist users with setup of videoconferencing and teleconferencing equipment in conference rooms. • Install and support all 3rd party software for user and lab computers. • Setup and support mobile devices and installed and supported Goodlink on these devices.• Assisted Tereck Office Solutions with printer part replacement, and installation. • Installation of desktop printers, network printers.• Work with IBM technicians to replace defected hardware on computers still under IBM warranty. • Answer, evaluate and prioritize incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies. • Supported 500 desktop and laptop users in a Windows XP environment. Supported various lab computers that were Windows 2000, NT, 98 and 95. • Complete work orders in I-Enterprise help desk work order system. Assisted users remotely by using Secure Meeting and other remote tools. Assist users with Outlook and OWA (Outlook Web Access) mail issues. • Assist users with various wireless access issues. Home wireless (Linksys, and net gear) access and connecting to the Cisco access point which was open to the public on the public network.• Setup desktops and laptops using Ghost server and also created images based on the configuration of the computer. • Assist users with various wireless access connection issues. Installed Corporate Anti-Virus Software. • Setup laptop/remote users with dial-in and Secure Remote VPN access, also assisted the user when they couldn’t connect remotely. • Replaced and upgraded various hardware components. Installation of scanners, digital cameras, palm pilots and other peripherals. • Removed viruses and spy ware from user’s computers. Independent scheduling of work load to deliver reliable, professional, high-quality, customer services and support.
Oct 2006 - Oct 2008
Technical Support Specialist
Answer, evaluate and prioritize incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies. Supported 150 desktop and laptop users in a Windows XP environment. Setup all user accounts in Active Directory along with setting permissions for the user accounts. Managed file systems for supported groups. Experience with creating VPN accounts for users on RAS (Remote Access Server) to use RSA keys for remote access. Changed tapes on Novell backup servers daily. Installation of desktop printers, network printers, and label printers (Sato/Zebra). Assisted and maintained the upkeep of drivers for network printers. Complete work orders in Track-It help desk work order system. Assisted users remotely by using SMS, PC Anywhere, VNC and other remote tools. Assist users with email and web mail issues. Setup desktops and laptops using Ghost server and also setup images for production critical machines and basic PC setups on the Ghost Server. Replaced various hardware components. On Call Support one week a month. Setup users for Right Fax access. Installation of scanners, digital cameras, palm pilots and other peripherals. Installed and supported Wonder Ware production software. Setup and maintained GPO’s for production computers. Removed viruses and spy ware from user’s computers. Coordinated installation of network drops through outside contractor. Escalate problem solving when necessary to other specialists. Maintain spare parts inventory and necessary supplies for ease of accessibility and optimal service turnaround. Independent scheduling of work load to deliver reliable, professional, high-quality, customer services and support.
Apr 2003 - Oct 2006
Ibm Tier 2 Analyst
Postal Innovations
Supports various Windows operating systems, Laptops and desktop support. Configuration of CC Mail and other USPS based applications. Reset passwords for Windows and Novell Operating Systems and various web-based applications. Configuration and setup of various network and standalone Printers and Scanners. Setup and Configuration of PPP accounts for Dial up connections to the PRN(Postal Routed Network). Handles Compaq Service and Warranty Issues. Co-exist with Local IS to provide quality Support to the end user. Support various applications on LAN and Gold tape servers. Tracks and document, in Remedy, all problem determination and resolution on all calls received. Resolves software, hardware, network and procedural problems Coordinates and assist customers with the System Unit Swap installations. Assists in determination of Root Cause analysis and provide viable solutions Provides up-to-date procedures for induction into the Knowledge Base. Assists other Tier 2 personnel on all new procedures, as necessary. Assists Tier 3 and Software Support in the development of tools and utilities to enhance call resolution.
Jan 2001 - Jan 2003
Installer
1991 - 1998
~7 yrs
Installer
1991 - 1998
~7 yrs
9 education records
Reginald Cooley education
Bachelor Of Science (B.S.), Information And Computer Technology
East Carolina University
Minor Degree Study, Industrial Technology Management
East Carolina University
Associate Of Arts (A.A.), Information Technology/Networking
University Of Phoenix
Education record
Ceb Academy
Education record
Ceb Academy
Education record
Ceb Academy
Education record
Ceb Academy
Education record
Sanderson High School
Education record
Sanderson High School
FAQ
Frequently asked questions about Reginald Cooley
Quick answers generated from the profile data available on this page.
What company does Reginald Cooley work for?
Reginald Cooley works for RTI International.
What is Reginald Cooley's role at RTI International?
Reginald Cooley is listed as Sr Manager, Computer Operations at RTI International at RTI International.
What is Reginald Cooley's email address?
AeroLeads has found 2 work email signals at @rti.org for Reginald Cooley at RTI International.
What is Reginald Cooley's phone number?
AeroLeads has found 3 phone signal(s) with area code 919 for Reginald Cooley at RTI International.
Where is Reginald Cooley based?
Reginald Cooley is based in Knightdale, North Carolina, United States while working with RTI International.
What companies has Reginald Cooley worked for?
Reginald Cooley has worked for Rti International, Nomaco, Postal Innovations, and Storr Office Environments.
How can I contact Reginald Cooley?
You can use AeroLeads to view verified contact signals for Reginald Cooley at RTI International, including work email, phone, and LinkedIn data when available.
What schools did Reginald Cooley attend?
Reginald Cooley holds Bachelor Of Science (B.S.), Information And Computer Technology from East Carolina University.
What skills is Reginald Cooley known for?
Reginald Cooley is listed with skills including Troubleshooting, Technical Support, Active Directory, Servers, Networking, Data Center, Customer Service, and Software Installation.
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