Reginald Fields Email & Phone Number

Broken Arrow, Oklahoma

Responsible for leading a team of 30-40 partners (direct reports) and inspiring employees to create inspired moments day in and day out. Maintaining a strong presence in the community and ensuring customer experiences are exceptional and that a level of service is delivered that retains our customer base and drives sales. Thorough exposure to business planning, sales forecasting and scheduling. Responsible for daily follow up and goal setting for shift supervisors and empowering them to lead entry level hourly partners. Leading by example when handcrafting beverages and creating an environment that cultivates learning and development and upholds our mission and values. Hiring partners that can deliver the Starbucks experience and holding employees equally responsible for the success of the unit. Maintaing a growth mindset and overcoming obstacles through business analysis and connecting with customers to ensure our mission is clear and intentional.

Tulsa, Oklahoma

Managed a team with 10+ licensee associates (direct reports) Responsible for P&L, food/supply ordering and product inventories. Working with District Manager to ensure compliance with visual merchandising, store operations and customer service. Responsible for staffing and employee retention. Partnering with Assistant Store Manager to plan out effective shifts through strategic schedule building. Responsible for employee relations (hiring/terminations, goal setting and disciplinary actions). Created a food waste management system to provide insight into waste trends and opportunities to move product. Created an inventory tracker and par system to maximize store profitability. Responsible for price elections and price grid/price updates. Analyzed business trends and planned accordingly. Participated in community events and planned/executed store meetings. Partnered with Human Resources and Organization Director to implement employee polices and procedures. Interacted with vendors to maximize service and ensure efficacy in all vendor relations. Ensuring store participated in company wide promotions and offers. Quarterly facilitation of promotions and new items ( recipe training, visual merchandising, system price adjustments). Used experience reports and other quantitative data to target customer service issues and opportunities to maximize the customer experience and promote Starbucks mission to “Create inspired moments”. Resolving customer complaints and preventing issues. Answering phones/emails and following up with external departments (Store support , accounting , security,etc.) to ensure compliance and the safety of our customers. Leading the unit on a daily basis from an operational standpoint to ensure proper deployment, roles and routines and to set specific goals for success.

Tulsa, Oklahoma

Responsible for visual merchandising (schematics, food displays, merchandising resets). Responsible for the implementation and execution of a weekly cleaning task list. Assisted Store Manager with promotional setups and execution. Updated system prices and took responsibility for price reductions and product markdowns. Assisted Store manager with the new employee training and supervisor team accountability .

Tulsa, Oklahoma

Experience running effective shifts, cash handling, preparing food and drinks to recipe. Responsible for team deployment, shift planning, visual merchandising and employee coaching/development. Responding to customer complaints and escalating issues to Store Manager.

Tulsa, Oklahoma Area

Developing a knowledgeable staff for the unit and dedicating myself to lower turnover and retain employees. Following up with certified trainers on the progress of their trainees and serving as a facilitator of new company systems or initiatives within my unit. Tracking the progress of managers on their assigned evaluations for the employees. Working with all employees to ensure Cracker Barrel standards are being maintained. Conducting new-Hire orientations and teaching weekly menu classes. Tracking the retention of employees by evaluating trends that negatively impact turnover and eliminating those trends. Processing new-hire paperwork in a secure and timely manner. Developing a quicker system to ensure employee evaluations where done in a timely manner and leading the district in completion percentages. Ensuring personal availability to meet the store needs and establishing a good relationship with employees. Referring employees to the company's assistance program in a discrete manner when appropriate. Assisting managers when available to help run effective shifts and setting the standard for every guest pleased ,every time. Coaching employees to the units business plan and following up with them on a regular basis.

Tulsa, Oklahoma Area

Training new hires in the host, prep cook and dishwasher position and following up with Employee Training Coordinator on their progress. Setting an example for all employees and inspiring them to strive for a consistent great guest experience. Attending trainer meetings to strengthen my skills as a trainer. Partnering with management to identify areas of improvement for new employees and training them to execute behaviors adherent to units business plan. Understanding the importance of the company's Guest Loyalty program and adapting to strategies and workflows to drive Overall Satisfaction for our guests based of its data.

Tulsa, Oklahoma Area

Acting as shift manager and responsible for the front-end and retail floor. Responsible for supervising 10+ employees every shift. Partnering with shift pharmacist and pharmacy manager to ensure smooth operation of pharmacy on a day to day basis. Responsible for the safety of all employees and customers and responding to security concerns through the unit. Coaching and developing all employees using coaching cards and and through the continuous teaching of company-wide strategic initiatives. Dealing with customer complaints in the front-end and pharmacy. Personally responsible for expense (supply ordering ) as a manager responsibility and following the company's supply budget while meeting the stores needs. Ensuring every customer left the store with what they needed and setting the standard for 100% satisfaction in the unit.Following proper cash-handling procedures and ordering change. Making proper scheduling and labor decisions adhering to company labor guidelines without sacrificing the customer experience

Tulsa, Oklahoma Area

Working with a team to help all patients in the pharmacy. Entering prescriptions into the computer system for them to be filled. Dealing with insurance issues and following up with patients once corrected. Helping in the front end as needed and answering phones to help patients refill prescriptions and also to assist with issues with their prescriptions.

Haccp Certification

Servsafe Food Protection Manager

Allergen Certfication