Reginald Green Email & Phone Number

Nashville, Tennessee, United States

The Sales Quality Auditor is responsible for auditing and reporting on adherence to theoverall sales process quality standards and expectations. The Sales Quality Auditor will supportthe entire Sales function which is responsible for revenue generation and supporting customersin finding products, solutions, and services that best meet their needs.This role is apart of the Sales Enablement function which is responsible for supporting theSales Team with training and development, sales administration, and cross-functional support.The Enablement team drives the knowledge of company products, services, support, andtechnology to optimize the achievement of the firm's sales goals.

San Jose, Ca

• Crafting Birthday Calendar.• Generating posts for Stella winners.• Producing daily huddle new format/ video editing.• Making client care suggestions & question surveys.• Tik Tok Challenge team to create an informative video about the Eargo 6 system.• Daily huddling videos: relaying important information from managers and informing the team.

San Jose, Ca

• Owned client issues and concerns.• Balanced Workload, based on business needs.• Provided world-class service to our customers.• Responsible for meeting deadlines & requirements.• Done multitasking by responding with empathy during difficult client conversations.• Updated customer information and composed notes in the customer service database.

Eargo San Jose, Ca

• Addressed the client’s needs & Concerns.• Applied consultative sales approach to quickly build rapport.• Report any violations over two-way radio for citation or towing.• Educated the prospective clients regarding Eagro hearing devices.• Worked as a personal hearing assistant by using active listening skills.

Llc

• To know the CDC rules.• Attended safety training meetings.• Reported any incidents through the proper channels.• Trained, supervised, and evaluated staff, enabling them to improve skills and achieve daily objectives.• Provided COVID-19 Overviews & guidance related to Signs/Symptoms, Social Distancing, and testing coordination.• Monitored Metro Public School site to ensure the standards for Covid-19 social distancing are met to ensure safe site practices.

Tn

• Answered phone calls.• Re-engaging inactive members.• Promoted the Wellness Program.• Provided cost estimates and service quotes to potential clients.• Sponsored and informed promotions to increase sales productivity and volume.• Worked alongside a company’s management team and provided administrative support.

Nashville, Tn

• Keeping all information confidential.• Inbound calls, approximately 100+ calls a day.• Processed, and forwarded data to the appropriate parties.• Consulted with outside parties to resolve effective and efficient solutions. • Answered customer requests for product services or company information.• Cultivated customer loyalty, promoted repeat customers, and improved sales.

Brentwood, Tn

• Mentor other team members.• Actively tracked & managed a pipeline of leads in Salesforce.com.• Responsible for meeting or exceeding daily, weekly, and monthly quotas.• Leded by example; trains other team members to improve quality and performance.• Responsible for cold calling within my assigned territory & email prospective customers.• Accountable for meeting or exceeding daily, weekly, and monthly quotas. Revenue Management Specialist Lead / Promotion.

• Created new recipes for the menu.• Responsible for providing quality beverages, whole beans, and food products.• Assisted with training baristas and gives respectful and encouraging coaching as needed.• Maintained a clean and organized workspace in order for my partners can locate resources and products as needed.• Followed the company's operational policies and procedures, which include cash handling, safety, and security.

• Built customer loyalty through timely and effective one-call resolution.• Maintain composure and patience in face of difficult customer situations.• Demonstrated mastery of customer service call script within specified time frames.• Provided stepwise instructions on the phone, online chat, and through email for handling issues on mobile phones.• Provided easy-to-understand troubleshooting guidance for all inquiries resulting from a handset, data devices, and technical service issues.

• Maintained composure and patience in face of difficult customer situations.• Pulled products from inventory, accepted customer payments and filed the completed orders.• Enhanced customer retention and satisfaction by providing outstanding and prompt customer service.• Maintained strong knowledge of all products, accessories, pricing plans, promotions, and service features.• Administer system functions on all opening, closing, and balancing procedures according to finance guidelines.• Handled all administrative aspects of the sale, which includes completing customer contracts and warranties.

• Discovered and responded to customer needs.• Kept composure and patience in face of difficult customer situations.• Anticipated customer and store needs by constantly evaluating the environment and customers for cues.• Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.• Followed Starbucks operational policies and procedures, which include cash handling, and safety and security, to ensure the safety of all partners during each shift.

Music Performance, General

High School Or Equivalent