Reginald Gresham Email & Phone Number

Richmond, Virginia Area

Responds to telephone inquiries statewide from general public, branch offices, license agents, courts, attorneys, insurance companies and other parties on complex issues unresolved by automated voice processing equipment. Provides comprehensive information related to customer questions as well as detailed specific information related to driver and vehicle files. Responses are in accordance with the Motor Vehicle Code of Virginia, DMV rules and regulations, the Privacy Protection Act and Freedom of Information Act and performed in a customer service oriented manner. Position requires assessment of case and independent corrections/updates to DMV records as determined through customer contact and research

Richmond, Virginia Area

My duties are assisting patients with anwsering questions regarding prescription drug coverage, benefit overview, obtaining drug prior authorization. Assist healthcare professionals with examining patient records.

Assisted patients, benefit offices and healthcare professional by anwsering questions regarding drug coverage.

My duties were utilizing the computer to examine records and educate patient as to how their plan worked.

Certificate, Microcomputers

Diploma, Academic