Reginald Hands Email & Phone Number

Radnor, Pa, Us

Charlotte, Nc, Us

Coral Gables, Florida, Us

Lead pre-sales consultant for Tier-1 clients and emerging markets (e.g., Lat Am, Africa, etc.). ■ Supported cross-product sales and consultancy efforts and implementation for ACI's Payment Gateway & Fraud Solutions. ACI Solutions focus on Omni-Channel Payments, Mobile Payments, Real Time Fraud Detection & Risk Management, and Alternative Payments & Gateway Services. ■ Managed Pre-Sales engagements from Technical / Design level to C-Level while building strong, trusting, and transparent prospect relationships both face to face and remotely. Articulated and demonstrated the ACI UP eCommerce solution suite to senior business leaders and technical decision makers. ■ Leveraged global payments and identity verification expertise to identify trends and market direction to support enterprise sales efforts; Delivered advice to prospects/customers on design options, impacts of modifications on the existing system and how to establish and operate related aspects of their business.

San Jose, Ca, Us

Led discussions with C-level executives and senior decision makers. Technical Account Manager for organizations including (US CIS, Treasury, HSN, UPS, FedEx, Macy’s, REI, and others).■ Articulated and demonstrated machine learning solution suite to senior business leaders and technical decision makers.■ Managed all presales technical deep dives, including, security audits, technical roundtables, architecture reviews, implementation process overviews, etc.■ Guided customers through the implementation process providing training, consulting, and technical knowledge, as necessary. Managed handoffs to post-sales engagement team.■ Interfaced with diverse (internal & external) support teams to remove implementation obstacles and ensure the prompt and proper resolution of technical challenges. ■ Defined Success Criteria to optimize conversion of customers after POV (proof of value).■ Pioneered the development of defined services offerings to drive increased PS revenue. Developed a service “data model” that facilitated productizing new services efficiently.

Alpharetta, Ga, Us

Trained internal & external support teams and trainers to ensure best practices in resolving customer & client issues.Guided customers through the implementation process providing training, consulting, and technical knowledge as necessary. Served as a technical subject matter expertHands-on support of mobile app integration (iOS, Android) with Ingo services.Interface with diverse (internal & external) support teams to remove implementation obstacles, and ensure the prompt and proper resolution of technical challenges.Work with post-sales support teams to ensure ongoing partner success.

San Diego, Ca, Us

Senior business owner of all relationships with billers, biller service providers (BSPs), etc. Responsible for identifying, structuring, and managing strategic partnerships and alliances. Developed and oversaw the corporate strategy for biller sales as well as biller account management. Aggressively prospected within defined account lists in order to establish profitable contractual relationships.Owned all aspects of the Softgate biller product strategy. Responsible for imagining, constructing, internally proposing, and externally selling new products and services.

Berwyn, Pennsylvania, Us

Articulated and demonstrated application suite(s) to C-level business leaders and technical decision makers.Managed all presales technical deep dives, including, security audits, technical roundtables, architecture reviews, implementation process overviews, etc.Led design sessions between global development team, product stakeholders, customers, and end users. Used discovery of pain areas as a lever to help to move deals forward by providing the prospect with solutions to their problems.Promoted Yodlee products and services to prospects at events, tradeshows and seminars.

Responsible for all proof of concept engagements with clients, handling the technical kick off, project management to demonstration the client need met by the product.Analyzed client’s business problems and technical requirements to develop solution proposals and comprehensive SOWs.

Us

Managed the creation of the sales readiness collateral, including sales presentations, customized demonstrations, product documentation, technical documentation, security documentation and marketing material.Articulated and demonstrated application suite(s) to senior business leaders and technical decision makers.Handled security review process, including security questionnaires, and coordinating Bank/Biller security review of Princeton eCom solutions and physical locations. Managed all presales technical deep dives, including, security audits, technical roundtables, architecture reviews, implementation process overviews, etc.Promote Princeton eCom products and services to prospects at events, tradeshows and seminars.Created and maintained RFP databases. Developed process for the creation of high quality RFP responses.

Us

Provided management and direction to multiple application development teams consisting of solution architects, engineers, and web developers. Directed PMO to support the development, implementation, and maintenance of payment disbursement services for over 1200 financial institutions.Defined the overall B2B/B2C system infrastructure (HW/SW) for SaaS product suite. Planned and managed development of object-oriented code base for second-generation EBPP products, and key payment components through three successive reductions in force. This code base reduced time to market for new product implementations by 55%. Formulated strategies to capitalize on new technologies, and enhance professional services revenue. Served as technical subject matter expert for customer account teams.

Piscataway, Nj, Us

Responsible for designing, acquiring, and maintaining all Web systems. Built on-line payment collection capabilities and reusable ecommerce tools. Developed contingencies for disaster recovery, unexpected volumes, Internet outages. Monitored service levels and delivered training, templates, and tools to Web developers. Managed Web Support Services Team (included a number of systems administrators, engineers, and the webmaster). Developed and maintained the year-end index production process (including hardware/software maintenance and updating proprietary C/C++ coding).

Unterföhring, De

Bs, Mechanical Engineering

Physics

Education record