Reginald Harper Email & Phone Number

Fayetteville, Georgia, United States

Mableton, Georgia, United States

Primary responsibilities as Project Manager is safety on jobsites; insure that my weekly reviews (JSI, QCI) are complete; insure that crews use PPE, co-ordinate safety meetings monthly and interact w/ builders in construction meetings when required; perform quality inspections throughout installation process and update accordingly in JIM; weekly review in JIM to verify job start/completions and change orders are processed timely/correctly; weekly jobsite visits w/ builders to discuss progress, address issues and co-ordinate flawless installation processes; liaison between the production facility, the customer and sales team; provide support/ direct contact to a variety of customers ranging from national production home builders, regional/local custom home builders, general contractors (multi – family and commercial) and architects; interface with customers on design and specification issues as well as to clarify details in blueprints; provide technical support to sales team and project managers in customer meetings; order entry and document review prior to job start; review PO's for accuracy and investigate discrepancies prior to processing orders; obtain VPOs as needed throughout the installation process; calculate, prepare and process all installation and subcontractor material and work orders; research and follow through on discrepancies, product shortages/ overages, mason footage issues or any other on-the-jobsite issue which may affect job profitability and completion; assist with collections (when required or necessary) and assist service and warranty personnel as required for RCA.

Norcross, Ga

Primary responsibilities include armed security and logistics for customers desiring to move currency/valuables from one location to another through secured armored vehicles; driving, inspection and communicating maintenance needs to the mechanics; armed backup to hopper/guard; customer service and transporting currency/valuables between stores/banks/federal reserve etc.; reconciling pick-ups, deposits and change orders at end of route; vault services such as checking in and reconciling routes at the end of the day; customer service for public schools through driver/hopper duties; daily maintenance of branch through basic janitorial duties; full interior maintenance of facility including painting, light carpentry, electrical and plumbing duties; computer and IT support when needed; basic receiving and warehouse duties; and armed escort of visitors/ vendors through the facility.

Greater Atlanta Area

Primary responsibility is to present flooring and window treatment options to customers daily while delivering outstanding customer service; interaction with customers daily in their homes, place of business and/or places of worship; with personal ambition, motivation and an entrepreneurial outlook, you control the growth of your own business through self-generated leads, establishing B2B relationships and continuing to provide excellent customer service at all levels within your company; most notable achievement was closing and selling over $60k in new business while establishing my business/ clientele during a 2 month period.

Atlanta, Ga

Responsible for the timely processing of customer bids that met corporate objectives with minimal financial risks; accountable for increase in sales of appliances and kitchen cabinets through bid submissions; also accountable for sales growth and markdown reduction in assigned categories year over year; key component in the departments' production of over 2 billion dollars in sales; quote approval and assignment to bid specialist; create and structure bids that address customer needs while upholding company profit margins; timely extraction and issue resolution of customer quotes; strong capacity to multi-task while co-coordinating and processing bids within the Fusion program; negotiate costs with vendors and merchants while maintaining company profitability; assist with development and testing of new bid processing procedures; and interact with customers, merchants, Pro Product Managers, Vendors and Directors during the bid process.

Marietta, Ga

Responsible for outstanding customer service and policy maintenance of existing clients as well as establishing, marketing and sales to a new client base of personal and small business markets; 100% commissioned sales of life insurance, supplemental health products and financial planning to individuals and B2B via cold calls and lead generation.

Chamblee, Ga And Douglasville, Ga

Responsible for the overall performance of assigned zones (lumber, building materials, millworks, hardware, kitchen and bath, plumbing, appliances, tools, delivery, paint, flooring, home decor, commercial sales, and night stocking- all of which, except non-merchandising departments, showed an increase in sales of about 10-15% year over year) with emphasis on superior customer service, merchandising and sales performance- these areas were the catalyst in departmental sales increases; managed all commercial associates to ensure that bids/ quotes were completed accurately and timely; negotiated all contractor quotes (worked with vendors) at store level; ensured that all associates had relevant product knowledge to readily assist the customer; ensured that all merchandising and operational activities take place consistently promoting excellent customer service; assisted the store manager with proper budget forecasting of assigned zones throughout the year; worked with H/R manager to maintain personnel files, including performance reviews, training, etc., of assigned zones; kept store manager informed of staffing, merchandising, and other issues; resolved customer complaints quickly; monitored sales and identified opportunities through P&L; managed payroll hours to ensure maximum productivity; provided direct supervision to 140 employees; managed & monitored controllable expenses through P&L; dedicated 95% of scheduled time on sales floor and other 5% to paperwork; responsible for opening/closing functions; supervised the loading, unloading and verification of all delivery trucks; monitored drivers DOT compliance; and addressed delivery/ freight issues arising during the day.

Merriville, In And The Greater Atlanta Area

Department Manager, Home Depot #151. Responsible for all training of dept. associates; inventory maintenance, management, and ordering (including new store setup); during my tenure as department manager, assigned departments consistently showed an increase in comparable sales of 15-20% year over year; interaction with management on store/department issues; kitchen/ bath designs including pre-design site inspections, meeting with installers for job issues and verifying project completion; blue print review and takeoffs for small multi-family/ lite commercial applications; providing customer service and ensuring associates help to make sales goals; supervision as well as counseling and/or commending employees accordingly; maintaining personnel issues including scheduling and performance reviews; merchandises for the customer; and monitors/ maintains store security and shrink in the department; working knowledge of basic store reports; assisted ASM with sales and budget forecasting of department and monitored all monthly/yearly controllable expenses through the departments’ P&L statements. Stores’ # 104, 106, 107, & 2001. Dept. Manager- Building Materials, CSM, Head Cashier, Cashier, Kitchen Designer, Store Closing Crew, Sales Associates in Lumber, Building Materials, Floor & Wall coverings, Paint, Hardware, Plumbing, ctrical, Gardening, and Decor (some exposure due to neighboring depts.); Responsibilities consisted of supervision, sales & customer service including follow- ups, department maintenance & merchandising, inventory control, loss prevention, safety, special orders (including deliveries & installs), and product demos & how-to’s.

Architecture

Physics And Architecture

Computer Drafting And Design/ Construction Management