Reginald J Richardson Email & Phone Number

Elizabeth, Nj

Ascertains eligibility for Income Maintenance programs such as Temporary Assistance for Needy Families, Supplemental Nutrition Assistance Program, and General Assistance

Jackson, Nj

Provide a one-of-a-kind, personalized experience for VIP guests of the parkCoordinate with various departments to plan out meals, rides, and VIP show experiences for VIP guestsCreate a discreet experience for high profile guests

New York, New York

Managed operations for a high-volume global flagship location inside of Macy’s Herald SquareReduced shrink ~$160k during my tenureImplemented training and coaching methods for associates to increase awareness and reduce theftLead sales team to achieve sales goals during manager on duty segments

Livingston, Nj - Hillside, Nj

Managed a high volume T-Mobile training and education development store location in the New Jersey market Prepared new associates for T-Mobile sales floor readiness in a dynamic outside the classroom, sales floor practicum experiencePartnered with market education and development manager to analyze and report on new associate progress, administer certifications, and coordinate handoff meetings with associate’s store managerFacilitated daily skill practices with new… Show more Managed a high volume T-Mobile training and education development store location in the New Jersey market Prepared new associates for T-Mobile sales floor readiness in a dynamic outside the classroom, sales floor practicum experiencePartnered with market education and development manager to analyze and report on new associate progress, administer certifications, and coordinate handoff meetings with associate’s store managerFacilitated daily skill practices with new associates to boost knowledge around T-Mobile products and offerings, share best practices, and to develop proper sales techniques to be successful on the retail sales floorImplemented associate trainings for mobile device product launches to help familiarize associates with product features and highlights when engaging customers. Evaluated learnings through knowledge checksManaged new associate compliance training via Cornerstone cloud-based learning management system Show less

North Plainfield, Nj

Right fit customers to the proper T-Mobile plan, and a phone to meet their needsHandled basic customer service and technical support for T-Mobile customers who visited the storeMet sales targets on a monthly basis

Eatontown, Nj

Managed over $1.5MM in accounts with medium and large-sized businessesBuilt relationships with IT department decision makers. Developed solutions to solve pain points with their current vendors and networks, and made product recommendations based on company offeringsCoordinated with various vendors and Inside Solution Architects for conference calls and designing large-scale solutions for clients, and deepen business penetration

Jackson, Nj

Facilitated classroom training with over 5000 frontline team members on a yearly basis in standard theme park operations; conducted exams to measure team member park readinessCoordinated training for hundreds of seasonal management on a yearly basis; educated management on the structure of business as a whole and how to properly coach and counsel team membersDeveloped team members outside of the classroom by live coaching during guest service audits; provided department… Show more Facilitated classroom training with over 5000 frontline team members on a yearly basis in standard theme park operations; conducted exams to measure team member park readinessCoordinated training for hundreds of seasonal management on a yearly basis; educated management on the structure of business as a whole and how to properly coach and counsel team membersDeveloped team members outside of the classroom by live coaching during guest service audits; provided department information on common areas of opportunity discovered during audits. Led to record high guest satisfaction survey metrics. 8 out of 10 overall score. Show less

Jackson, New Jersey

Ensured that my team upheld park cleanliness standardsProvided support to various departments in the park such as placing signage and setting up parade routesMade sure that chemicals were properly stored and used

Walt Disney World College ProgramOperated the World's Most Ridden Rollercoaster - Space Mountain Made sure that guests were properly secured before each ride Monitored ride for any unusual behaviorSafely and quickly evacuated guests from the ride if it had a lengthy technical difficulty