Reginald Jackson Email & Phone Number

New York, New York, Us

Santa Clara, California, Us

Philadelphia, Pa, Us

Englewood, Co, Us

Englewood, Co, Us

Liaison between Dish Network and CSG Systems, Dish’s billing vendor; coordinated requirements and submitted requests for the configuration, maintenance, operation and management of the Cable Control System (CCS) billing system and satellite TV provisioning platform supporting 14 million subscriber accounts* Created/opened seven new CCS agents; prevented potential loss of new subscribers and facilitated the creation of 7 million new accounts* Modified CCS billing system security settings and coordinated password changes for 16,000 internal users; ensured PCI/SOX compliance and avoided monthly $10,000 fines

Englewood, Colorado, Us

Coordinated and managed IT projects, from conception to implementation, in support of DISH Network's 14 million satellite TV, telephony and high-speed internet subscribers* Led diverse work groups to the successful implementation of 16 projects - generated over $3 million in annual revenue* Conducted periodic project assessments to keep projects on track; collaborated with cross-functional teams – maintained 100% on-time project delivery rate

Randolph Afb, Tx, Us

2004-2006, Air Mobility Warfare CenterSuperintendent, Resources DirectorateSupervised 32 military, 7 civilians and 12 contractors; managed help desk, multimedia/graphics, fitness center, library, conference center, facility management, IT infrastructure and budget/finance * Led acquisition of vacant building from U.S. Army; authored statement of work/procured $120,000 in design funds before fiscal year closeout – design for $1.3 million renovation & construction project completed three months ahead of schedule* Coordinated building occupancy lease – secured use of 11,000 square foot facility three years before property transfer finalized* Rewrote $1.6 million support agreement; eliminated unnecessary services – saved $150,000 annually2003-2004, 621st Air Mobility Operations SquadronSuperintendent, System AdministrationSupervised 11 system administrators who operated and sustained Microsoft servers and workstations* Automated evaluation tracking process; identified pending reports 60 days out – improved on-time submission rate from 68% to 92%* Revamped unit training plan; eliminated 300 tasks – reduced upgrade training time by 2 months* Established new recovery procedures for video outages – reduced recovery time by 50%2001-2003, 621st Air Mobility Operations SquadronSuperintendent, Deployable C4I Element Alpha Managed 22-person mobile network installation team consisting of satellite communications, network design/infrastructure, ground radio operations & maintenance, system administration, cryptographic support and telephone switching personnel* Planned/designed/installed network for 3000 users during Operation Iraqi Freedom; led 7-man team that installed 22 servers, 500+ workstations, and 10,000 feet of cable in 45 days* Designed/implemented network infrastructure upgrade and computer replacement plan; replaced 40 outdated systems, performed 35 memory upgrades and increased LAN access speed from 10 to 100 megabits per second

B.S., Information Technology, Emphasis In Management Information Systems

A.A.S., Information Technology

A.A.S., Applied Management

A.A.S., Information Systems Technology