Reginald Jacobs Email & Phone Number

Birmingham, Al, Us

Jacksonville, Florida, United States

The representative will be part of a team responsible for the support of the Programs supported on the N6S Public Safety System Program.Essential Duties and Responsibilities:Job duties include the following: (Other duties may be assigned.)- Provides customer service, and technical expertise to users by phone, online network, and email.- Collect, analyze and provide application data reports as directed.- Handles customer problems that arise from the use of the applications/processes.- Creates processes for responding to customer inquiries.- Troubleshoot errors and take prompt, appropriate action on customer complaints.- Completes, maintains, and processes pertinent paperwork and records, to include workload data.- Follow-up to ensure service request resolution- Keys information into computer to compile work volume statistics for accounting purposes.- Logging all requests (calls, emails, faxes) in Remedy tracking software.- Tracks Remedy ticket from creation to closure.- Assists, as directed in training new CSRs on the use of new applications/processes.- Operates office equipment- Perform as a backup to the other Support Center Teams.- Attendance and punctuality are essential functions of this position.- Other duties as assigned.Skills:- Reading Comprehension - Understanding written sentences and paragraphs in work-relateddocuments.- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriatetimes.- Troubleshooting - Determining causes of operating errors and deciding what to do about it.- Time Management - Managing one's own time.

Jacksonville, Florida, United States

Prepare comprehensive written reports, presentations, maps, or charts, based on research, collection, and analysis of intelligence data. Gather, analyze, correlate, or evaluate information from a variety of resources, such as law enforcement databases. Validate known intelligence with data from other sources. Analyze intelligence data to identify patterns and trends in criminal activity. Conduct presentations of analytic findings. Study activities relating to narcotics, money laundering, gangs, auto theft rings, terrorism, or other national security threats. Gather intelligence information by field observation, confidential information sources, or public records. Predict future gang, organized crime, or terrorist activity, using analyses of intelligence data. Establish criminal profiles to aid in connecting criminal organizations with their members. Link or chart suspects to criminal organizations or events to determine activities and interrelationships. Evaluate records of communications, such as telephone calls, to plot activity and determine the size and location of criminal groups and members. Collaborate with representatives from other government and intelligence organizations to share information or coordinate intelligence activities. Design, use, or maintain databases and software applications, such as geographic information systems (GIS) mapping and artificial intelligence tools. Study the assets of criminal suspects to determine the flow of money from or to targeted groups. Interview, interrogate, or interact with witnesses or crime suspects to collect human intelligence. Develop defense plans or tactics, using intelligence and other information. Gather and evaluate information, using tools such as aerial photographs, radar equipment, or sensitive radio equipment. Operate cameras, radios, or other surveillance equipment to intercept communications or document activities. Study communication code languages or foreign languages to translate intelligence.

Jacksonville, Florida, United States

- Convert blueprints into shop drawings to be followed in the construction or assembly of sheet metal products.- Determine project requirements, such as scope, assembly sequences, or required methods or materials, using blueprints, drawings, or written or verbal instructions.- Lay out, measure, and mark dimensions and reference lines on material, such as roofing panels, using calculators, scribes, dividers, squares, or rulers.- Fasten seams or joints together with welds, bolts, cement, rivets, solder, caulks, metal drive clips, or bonds to assemble components into products or to repair sheet metal items.- Trim, file, grind, deburr, buff, or smooth surfaces, seams, or joints of assembled parts, using hand tools or portable power tools.- Finish parts, using hacksaws or hand, rotary, or squaring shears.- Select gauges or types of sheet metal or nonmetallic material, according to product specifications.- Shape metal material over anvils, blocks, or other forms, using hand tools.- Fabricate or alter parts at construction sites, using shears, hammers, punches, or drills.

Jacksonville, Florida Area

- Examine and inspect containers, materials, or products to ensure that product quality and packing specifications are met.- Measure, weigh, and count products and materials.- Record product, packaging, and order information on specified forms and records.- Seal containers or materials, using glues, fasteners, nails, and hand tools.- Assemble, line, and pad cartons, crates, and containers, using hand tools.- Obtain, move, and sort products, materials, containers, and orders, using hand tools.- Mark and label containers, container tags, or products, using marking tools.- Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.- Remove completed or defective products or materials, placing them on moving equipment, such as conveyors, or in specified areas, such as loading docks.- Place or pour products or materials into containers, using hand tools and equipment, or fill containers from spouts or chutes.

Jacksonville, Florida

Custom protection officer - Adapts skills and services that can be provided to the needs of the client. Completed state required training and obtained state required Security D & G licenses to conduct armed security services in the state of Florida. Observe and report on inmates that Jacksonville Sheriff's Office (JSO) bring to UF Health Jacksonville. Ensure the safety of medical staff and other patients from potentially dangerous inmates. Strictly enforce JSO rules and policies while inmates are admitted to the hospital. Maintain a clean a professional appearance and be respectful to all medical staff and patients at all times. Effectively communicate any incident involving a security officer immediately to the site supervisor via radio and fill out the proper paperwork.

Fort Bragg, North Carolina

Infantry Squad Leader - Trained two four-man teams in basic shooting and maneuvering tactics. Maintained 100% accountability of equipment worth $2,500,000.00. Helped subordinates with professional development by ensuring they kept physically fit and completed necessary courses required to be promoted. Training Room Supervisor - Extensively worked with various Microsoft products to organize and maintain personnel records of 80-100 employees. Made sure proper procedures and policies were followed when submitting paperwork for inquiries in pay and when submitting commendations. Worked closely with upper management to get employees the proper training needed to further develop necessary occupational skills. Made sure work computers are properly maintained and updated by conducting standard maintenance on company systems on regular bases.

Jacksonvile, Fl

Expertly provided necessary programs, technology, and services to various golf events to provide a quick and accurate scoreing system for appropriate media outlets and officials. Traveled nationally and internationally. Worked with a team of 5 or more co-workers to create and maintain an encrypted private wireless network in order to effortlessly link various Windows based systems and programs. Train numerous volunteers on proper operations of wireless systems in order to input proper scores. Operate heavy machinery and various hand tools in order to place large displays that linked to the wireless network in order to display high definition graphics containing scores, event announcements, and vendor advertisements. Carefully worked with mobile television networks to accurately feed live scoring updates to on site technicians so it can be reported in real-time on a nationally broadcasted network. Took great care not to damage any permanent structures or landscapes during breakdown of displays and wireless network. In between events employees would repair, maintain, and conduct training on new technologies and programs to always provide vendors with high quality services. Always maintained a clean, professional, and respectful appearance when interacting

It Security

Associates Of Science, It Security

Currently enrolled

Graduated, Diploma Received

Activities and Societies: Future Business Leaders of America, Web designPublic high school education