Ahold Delhaize America Sr. Information Security Manager, Salisbury, NC (2020-Present)Lead and implemented oversight and development of technical security roadmap strategies. Managed resources to ensure technical security projects are delivered on time. Support senior team members in the management, reporting and coordination of task in the absence of the Information Security Director Selected Highlights:Provide team and thought leadership including helping set policy/procedures to more junior members of the teamReview and assessment of technical security roadmaps aligned against strategic direction Maintain the information security roadmap for client, aligning services, portfolio components to the strategyProvide direction, task assignment management, and technical oversight to the Data Governace team Effectively manage relationship with vendors and service providers, and provide constant communication regarding service level agreementsIdentify and engage with key stakeholders with information technology, legal and corporate leadership Serve as a liaison between information security, legal, data governance, infrastructure, developers and information technology Scope engagements and support the development of proposals and statements of workParticipate and develops, provides security consulting and support for enterprise-wide projects Completes special projects as assigned by the Information Security Director   Provide hands-on technical consulting to international information

Leads the development and maintenance of the information security policy, communication, and information management programs by analyzing implementing, and enforcing risk management and industry standards security requirements and training programs initiatives established by management. Leads the support, maintenance, and enhancements to the Governance, Risk and Compliance system to meet business requirements and the strategic direction of Delhaize America.   Selected Highlights:Develop applicatons that assesses, measure, and communicate IT security related business risk using the eGRC Framework or additional tools and methodologies.Assess application change request, determine impact, and estimate work efforts for ongoing projects.Support the development, monitoring, and analysis of information security metrics in support of business objectivesSupport the deployment of eGRC software upgrades and patchesSupport the insourcing of the IT Infrastructure and source code deployment Develop eGRC reports, operation metrics and customer requested reports Analyze eGRC product roadmap and recommend Delhaize adoption and deployment strategies

Acted as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems. Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements. Acted as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies. Ability to work on multiple projects simultaneously.   Selected Highlights:Provided day to day technical administration of the Archer platform including production support of solutions and platform, upgrades and release management, project technical documentation including design, installation, and configuration documents (runbook), upgrade validation/testing, change control, technical issue/problem resolutionResolved defects and assisted users on trouble shooting technical and functional issues Facilitated defect resolution sessions with stakeholders to ensure appropriate action is takenIndependently handled RSA Archer related Incidents/Problem Solving, Enhancement works and Identified and Delivered Continuous Service Improvements  Conducted  and/or coordinated quality assurance and/or user acceptance testing and tracking of results configured or administered  requirements and common components, access, workflows, etc. within Operational Risk systemsCoordinated test plans and programming activities. Worked with user groups and provided training, resolved questions, assessed user needs and recommended changes to the automated systemsManaged and coached as technical lead in trouble shooting day to day technical issues of the Archer v5.5 & 6.x platform including configuration of the application

Business Systems Consultant, Charlotte, NC (2009 – 2015)Conducts and directs the analysis of highly complex business problems. Experience building relationships, collaborating and influencing across an organization at multiple levels to drive results. Drives the definition of technical requirements based on business need. Demonstrated ability to build and maintain relationships in a cross matrixed environment or complex reporting structure. Excellent analytical, critical thinking and problem-solving skills. Strong analytical/research experience for troubleshooting multiple applications. Provides technical assistance for troubleshooting application issues. Selected Highlights:Provided project and application support for brokerage mobile technology platforms Served as a single point of contact for mobility applications within in brokerage technology Provided guidance and direction to less experienced staff in design, development and resolution of highly complex technical problems Provided consulting services for brokerage call centers technology, system and applications solutions that meet the needs of the business by having a solid understanding on the key processes and technologies involvedProvided in house support and administration for Telephony, and IT on the following systems: IVR, Genesys, served as a leader for the Production Support Application team supporting all Call Center Technologies

Demonstrated ability to identify issues, risks, develop recommendations and solutions, and escalate to the appropriate party Experience using system logs and diagnostic tools to maintain, troubleshoot and restore service. Ability to work as part of a team and independently. Selected Highlights:Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvementsValidated technical designs created by IT developers against functional specificationsGenerated a streamline process to understand the various steps in the ticket tracking lifecycle and desired functionality of the new system by interacting with users, management and Subject Matter Experts