Over twelve years’ experience in the Information Technology fieldCompTIA A+, Network+, and Security+ CertifiedDetail-oriented, organized self-starter who works well independently as well as a team playerInvolved with the BOSSAssist helpdesk management software implementationAssisted with the implementation of networked print stationsFamiliar with various Windows operating systems and software, as well as MacIntosh Operating System
Nashville State Community College
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Computer Lab Technician/ It TechnicianNashville State Community College Jul 2012 - PresentClarksville, Tennessee● Assisted with the opening of the new Clarksville satellite campus● Maintain daily operations of the Clarksville Campus testing center. ● Administer/oversee students’ COMPASS tests, online tests, and exit exams● Compile monthly testing statistics● Setup and maintain all computers, printers, projectors, and SMART Boards● Troubleshoot/diagnose information technology/ networking issues for entire campus to include routers and switches● General knowledge using VMware● Train faculty and staff on how to use new IT equipment● Troubleshoot VoIP telephones● Completed setup of campus-wide computer labs/ specialty lab● Maintain/ update digital signage to keep faculty, staff, and students informed
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Technology Support TechnicianAlabama Agricultural And Mechanical University Apr 2001 - Jun 2012Normal, Alabama● Maintained the configuration of University open access computer labs by upgrading software and critical Microsoft updates for faculty/staff computers● Directed a team to install data cabling, switches and hubs● Managed the upgrade of computer hardware/ software to the most recent specifications● Performed network configurations and troubleshooting using TCP/IP protocols for PCs and MACs● Configured, troubleshoot and repaired campus LAN including wireless networks ● Implement and monitor work order ticketing software ● Distribution and tracking of computers to faculty/staff offices and computer labs● Provided customer service for users via email, telephone, in person, and remote desktop.
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Computer Lab TechnicianHuntsville City Schools Sep 2000 - Mar 2001● Researched and obtained quotes for the purchase of new computers from Title I funds● Enhancing software for faculty, staff, and computer labs. ● Upgraded computer hardware to the most recent specifications● Performed network configurations, troubleshooting, and repair of hardware and software ● Repair/troubleshoot network connections
Reginald Mclain Education Details
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Virginia College OnlineCyber Security -
Virginia College At HuntsvilleNetwork Management
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Virginia College At HuntsvilleInternet Web Master
Frequently Asked Questions about Reginald Mclain
What company does Reginald Mclain work for?
Reginald Mclain works for Nashville State Community College
What is Reginald Mclain's role at the current company?
Reginald Mclain's current role is Computer Lab Technician/ IT Technician at Nashville State Community College.
What schools did Reginald Mclain attend?
Reginald Mclain attended Virginia College Online, Virginia College At Huntsville, Virginia College At Huntsville.
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