Reginald Moore's Location
Decatur, Georgia, United States, United States
Reginald Moore's Contact Details
Reginald Moore work email
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Reginald Moore phone numbers
About Reginald Moore
Experienced Technical Support Engineer with a demonstrated history of working in the healthcare information technology and services industry. Skilled in Databases, Management, HTML, Software Documentation, and Business Intelligence. Strong information technology professional with a MS: Master focused in Information Systems Management; Project Management, 2009 from Keller Graduate School of Management.
Reginald Moore Work Experience Details
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Technical Support Analyst IiiHyland Apr 2018 - PresentWestlake, Oh, Us -
Technical Support Engineer IiAllscripts Oct 2017 - PresentChicago, Il, Us• Provide Tier 2 application support for OneContent to highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. Work with customers to identify root causes and resolve application related issues. Demonstrate best-practices for application use while highlighting the benefits of new releases. • Use MS SQL statements to identify working and non-working processes. Also, write queries to update/ remove records. Perform/ recommend database maintenance such identify and remove database blocking. • Interact with Product Development and Consulting Services, to deliver complete, comprehensive solutions and constant software and process improvement for defects. • Take ownership of critical issues and see problems through to resolution and provide enterprise level technical support to our customers via phone, web, and email and other support channels as required.• Transform successful troubleshooting steps and identified workarounds into KnowledgeBase articles. • Deliver software patches and upgrades to resolve issues. Also, provide useful guides and solution to enable the customer to be self-sufficient. -
Technical Support Engineer IiMckesson Provider Technologies Sep 2012 - PresentNashville, Tn, Us• Provide Tier 2 application support for McKesson Patient Folder and McKesson Paragon.• Provide 1st Class technical support to highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. Work with customers to identify root causes and resolve application related issues. Demonstrate best-practices for application use while highlighting the benefits of new releases. • Use MS SQL statements to identify working and non-working processes. Also, write queries to update/ remove records. Perform/ recommend database maintenance such identify and remove database blocking. • Interact with Product Development and Consulting Services, to deliver complete, comprehensive solutions and constant software and process improvement for defects. • Take ownership of critical issues and see problems through to resolution and provide enterprise level technical support to our customers via phone, web, and email and other support channels as required.• Transform successful troubleshooting steps and identified workarounds into KnowledgeBase articles. • Deliver software patches and upgrades to resolve issues. Also, provide useful guides and solution to enable the customer to be self-sufficient. -
Systems AnalystHorizon Software International, Llc. Jul 2011 - Aug 2012Duluth, Ga, UsPerform diagnostic analysis to assess client existing software and computer capabilities.Perform hardware and software installations.Conduct train-the-trainer sections to key stakeholders and onsite training sections to individual users.Conduct "go-live" sessions to ensure completion of the install and understanding of the software. -
Mathematics Instructor/It ProfessionalFulton County Schools Aug 2006 - Jun 2011Atlanta, Ga, UsK-12 students; Perform diagnostic analysis to assess the student's prior knowledge, designs action plans to improve student's AYP academic scores with a success of 6% overall improvement rate. Use acquired data to plan a course of study that aligns state standards with the individual needs, interests, and abilities of students.Initiate routine checkpoint analysis to assess student's mastery of skills; integrate results to redirect instruction as needed via the advanced use of script files, spreadsheets, data compilation.Implement new mathematical theories and technologies to students; train students on the use of educational software.IT Trainer for cross-functional teams on the use of FCS Software; data manipulation/retrieval of student data - including grades, CRCT, CRCT-A, GHST and GAA test scores, creation of spreadsheets and report generation, coding of parameter settings and filters. -
It Business Analyst/ Real Estate Investment PortfolioMoore Investments Jan 2003 - Dec 2006Performed research market analysis and cost-benefit analysis to evaluate and select properties for portfolio with decision selection criteria to sell or buy based on market value.Project Managed real estate portfolio, partnerships, milestone deliverable dates and critical tasks via Ms Project; developed scope/analysis/construction phases for renovation of properties and property management.Designed company website and designed websites for various clients/partnerships; used logical and physical data models, web page links in html with ASP or other databases. Successfully secured investment funding; managed portfolio with consistent rate of Return on Investment (ROI) between 18% to 25%. Effectively built regional alliances resulting in a streamlined investment process and the ability to maximize the revenue potential derived from each property.
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TeacherClayton County Schools Aug 2005 - Aug 2006K-12 students; Perform diagnostic analysis to assess the student's prior knowledge, designs action plans to improve student's AYP academic scores with a success of 6% overall improvement rate. Use acquired data to plan a course of study that aligns state standards with the individual needs, interests, and abilities of students.Initiate routine checkpoint analysis to assess student's mastery of skills; integrate results to redirect instruction as needed via the advanced use of script files, spreadsheets, data compilation.Implement new mathematical theories and technologies to students; train students on the use of educational software.IT Trainer for cross-functional teams on the use of FCS Software; data manipulation/retrieval of student data - including grades, CRCT, CRCT-A, GHST and GAA test scores, creation of spreadsheets and report generation, coding of parameter settings and filters.
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It Developer/ AnalystKeane Inc May 2003 - Aug 2003Performed system updates and enhancements to client application programs using COBOL Mainframe.Wrote Code for COBOL mainframe; performed unit & system test integration, complex code analysis, maintained designated code standard compliance and policies. Linked COBOL with CICS, JCL, and MVS/Utilities. Provided technical knowledge and key core skill sets to company's objectives by contributing to design, development, integrated IT business solutions, teamwork, end to end planning activities, performance metric alignment, implementation of process improvements. Worked with teams to develop/analyze technical requirements, architectural reviews, code reviews, for delivery of complex business solutions and achieve targeted objectives and goals.
Reginald Moore Skills
Databases
Integration
Troubleshooting
Software Documentation
Training
Business Process Improvement
Testing
Technical Support
Process Improvement
Cross Functional Team Leadership
Analysis
Information Technology
Sharepoint
Software Installation
System Administration
Business Intelligence
Ms Project
Html
Instructional Design
Microsoft Sql Server
Sql
Leadership
Consulting
Business Analysis
Software Development Life Cycle
Project Management
Visio
Vendor Management
Management
Enterprise Software
Reginald Moore Education Details
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Keller Graduate School Of Management2009 -
Devry UniversityComputer Information Systems 2002
Frequently Asked Questions about Reginald Moore
What company does Reginald Moore work for?
Reginald Moore works for Hyland
What is Reginald Moore's role at the current company?
Reginald Moore's current role is Technical Support Analyst III at Hyland.
What is Reginald Moore's email address?
Reginald Moore's email address is re****@****and.com
What is Reginald Moore's direct phone number?
Reginald Moore's direct phone number is +167836*****
What schools did Reginald Moore attend?
Reginald Moore attended Keller Graduate School Of Management, Devry University.
What skills is Reginald Moore known for?
Reginald Moore has skills like Databases, Integration, Troubleshooting, Software Documentation, Training, Business Process Improvement, Testing, Technical Support, Process Improvement, Cross Functional Team Leadership, Analysis, Information Technology.
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