Reginald Moore Email & Phone Number

Westlake, Oh, Us

Chicago, Il, Us

• Provide Tier 2 application support for OneContent to highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. Work with customers to identify root causes and resolve application related issues. Demonstrate best-practices for application use while highlighting the benefits of new releases. • Use MS SQL statements to identify working and non-working processes. Also, write queries to update/ remove records. Perform/ recommend database maintenance such identify and remove database blocking. • Interact with Product Development and Consulting Services, to deliver complete, comprehensive solutions and constant software and process improvement for defects. • Take ownership of critical issues and see problems through to resolution and provide enterprise level technical support to our customers via phone, web, and email and other support channels as required.• Transform successful troubleshooting steps and identified workarounds into KnowledgeBase articles. • Deliver software patches and upgrades to resolve issues. Also, provide useful guides and solution to enable the customer to be self-sufficient.

Nashville, Tn, Us

• Provide Tier 2 application support for McKesson Patient Folder and McKesson Paragon.• Provide 1st Class technical support to highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. Work with customers to identify root causes and resolve application related issues. Demonstrate best-practices for application use while highlighting the benefits of new releases. • Use MS SQL statements to identify working and non-working processes. Also, write queries to update/ remove records. Perform/ recommend database maintenance such identify and remove database blocking. • Interact with Product Development and Consulting Services, to deliver complete, comprehensive solutions and constant software and process improvement for defects. • Take ownership of critical issues and see problems through to resolution and provide enterprise level technical support to our customers via phone, web, and email and other support channels as required.• Transform successful troubleshooting steps and identified workarounds into KnowledgeBase articles. • Deliver software patches and upgrades to resolve issues. Also, provide useful guides and solution to enable the customer to be self-sufficient.

Duluth, Ga, Us

Perform diagnostic analysis to assess client existing software and computer capabilities.Perform hardware and software installations.Conduct train-the-trainer sections to key stakeholders and onsite training sections to individual users.Conduct "go-live" sessions to ensure completion of the install and understanding of the software.

Atlanta, Ga, Us

K-12 students; Perform diagnostic analysis to assess the student's prior knowledge, designs action plans to improve student's AYP academic scores with a success of 6% overall improvement rate. Use acquired data to plan a course of study that aligns state standards with the individual needs, interests, and abilities of students.Initiate routine checkpoint analysis to assess student's mastery of skills; integrate results to redirect instruction as needed via the advanced use of script files, spreadsheets, data compilation.Implement new mathematical theories and technologies to students; train students on the use of educational software.IT Trainer for cross-functional teams on the use of FCS Software; data manipulation/retrieval of student data - including grades, CRCT, CRCT-A, GHST and GAA test scores, creation of spreadsheets and report generation, coding of parameter settings and filters.

Performed research market analysis and cost-benefit analysis to evaluate and select properties for portfolio with decision selection criteria to sell or buy based on market value.Project Managed real estate portfolio, partnerships, milestone deliverable dates and critical tasks via Ms Project; developed scope/analysis/construction phases for renovation of properties and property management.Designed company website and designed websites for various clients/partnerships; used logical and physical data models, web page links in html with ASP or other databases. Successfully secured investment funding; managed portfolio with consistent rate of Return on Investment (ROI) between 18% to 25%. Effectively built regional alliances resulting in a streamlined investment process and the ability to maximize the revenue potential derived from each property.

K-12 students; Perform diagnostic analysis to assess the student's prior knowledge, designs action plans to improve student's AYP academic scores with a success of 6% overall improvement rate. Use acquired data to plan a course of study that aligns state standards with the individual needs, interests, and abilities of students.Initiate routine checkpoint analysis to assess student's mastery of skills; integrate results to redirect instruction as needed via the advanced use of script files, spreadsheets, data compilation.Implement new mathematical theories and technologies to students; train students on the use of educational software.IT Trainer for cross-functional teams on the use of FCS Software; data manipulation/retrieval of student data - including grades, CRCT, CRCT-A, GHST and GAA test scores, creation of spreadsheets and report generation, coding of parameter settings and filters.

Performed system updates and enhancements to client application programs using COBOL Mainframe.Wrote Code for COBOL mainframe; performed unit & system test integration, complex code analysis, maintained designated code standard compliance and policies. Linked COBOL with CICS, JCL, and MVS/Utilities. Provided technical knowledge and key core skill sets to company's objectives by contributing to design, development, integrated IT business solutions, teamwork, end to end planning activities, performance metric alignment, implementation of process improvements. Worked with teams to develop/analyze technical requirements, architectural reviews, code reviews, for delivery of complex business solutions and achieve targeted objectives and goals.

Ms: Master, Information Systems Management; Project Management, 2009

Bs, Computer Information Systems 2002