Responsibilities• Serves as the day-to-day TestWorx Delivery Executive on client engagements and owns the delivery and client relationship.• Develops new methodologies to support improved efficiency and enhanced client service.• Responsible for managing overall account financials across engagements and service offerings.• Provides regular training and mentoring of both engagement team and HR responsibility resources.• Involved in recruiting and final performance management decisions.• Works closely with Sales and Finance Leadership Team to drive revenue, identify new service offerings and improve service delivery.• Is the final point of escalation for client engagement related matters.• Interfaces with the client executives on engagements and identifies ways to expand relationships with client senior executives and C-Suite.• Serves as the lead in client best practice sessions and training sessions.• Presents industry research and recommended best practices to clients.• Brings innovation and thought leadership to client engagements.• Chairs the Executive Steering Committee on client engagements.• Acts on opportunities brought by the Senior Manager/ Manager on accounts.• Identifies ways to bring broader TestWorx services to clients.• Serves in a leadership role teaming Advisory Services and Sales Leaders on strategic account growth and new pursuits.• Reviews and approves completion of proposals, approach documents, responses to RFPs and Statements of Work.• Regularly develops leadership and conducts industry conference presentations.• Helps lead R&D efforts and new service offerings within the vertical or domain they are responsible for.• Serves as the Client Services Leader and works in conjunction with members of the sales team on sales account planning meetings.• Helps lead and mentor TestWorx and Client and Customer Managers and Senior Managers to promote a sales and delivery excellence culture.

Responsibilities• Performs the day-to-day Technical and Sales Executive on client engagements and owns the delivery and client relationship.• Responsible for managing overall account financials across engagements and Works closely with Sales and Finance Leadership Team to drive revenue, identify new service offerings and improve service delivery. • Develops new methodologies to support improved efficiency and enhanced client service.• Interfaces with the client executives on engagements and identifies ways to expand relationships with client senior executives and C-Suite.• Provides regular training and mentoring of both engagement team and HR responsibility resources.• Involved in recruiting and final performance management decisions.• Is the final point of escalation for client engagement related matters.• Serves as the lead in client best practice sessions and training sessions.• Presents industry research and recommended best practices to clients.• Brings innovation and thought leadership to client engagements.• Chairs the Executive Steering Committee on client engagements.• Acts on opportunities brought by the Senior Manager/ Manager on accounts.• Identifies ways to bring broader iLAB solutions and services to clients.• Serves in a leadership role teaming Advisory Services and Sales Leaders on strategic account growth and new pursuits.• Reviews and approves completion of proposals, approach documents, responses to RFPs and Statements of Work.• Helps lead R&D efforts and new service offerings within the vertical or domain they are responsible for.• Serves as the Client Services Leader and works in conjunction with members of the sales team on sales account planning meetings.• Helps lead and mentor iLAB and Client and Customer Managers and Senior Managers to promote a sales and delivery excellence culture. • Regularly develops leadership and conducts industry conference presentations.

Group Practice Head: Automation Test Centre of Excellence (ATCoE):Performs the role of Subject Matter Expert for the Testing domainLeads a centralised Test resource competency of Test managers, Test Analysts, Automation scripters and Testers (70+ Resources)Manages the administration of Centralised Stable and Pre-production Test environments.Responsible for managing and co-ordinating the testing of all systems and applications/project portfolio wide Performs a co-operative management and co-ordination of Testing tools, Central Repositories, software and licenses.Develops and implements the testing capability of Sanlam Life’s IT (Methodologies, procedures, templates, Training, tools, etc.)Increases Performance and Capability within Testing domain through effective knowledge transfer (Coaching) of others in IT Defines develop and maintain test strategies with a strong focus on automationCompiles and maintain master test plansDevelops, enhance and maintain defect management procedure and toolsDefines, develop and maintain all testing documentation – procedures, templates etc.Performs test documentation reviews.Manages all aspects of testing within the systems development lifecycleProject manages all testing efforts and testing within project wide portfolioAdministrates total financial and cost/benefit analysisManages testing staff from an HR and development perspectiveManages career paths of test team Communicates and report overall test effort coverage, clearance and overall risk identification at management level.Manages and maintain risks within test administrationManages and maintains vendor and service provider relations, support and services

Agile Test Management Consulting: Providing strategic test management consulting services to Sanlam, Santam, Old Mutual and Shoprite’s Software Development departments, within IT divisionsResponsible for programme management and co-ordination of all testing initiatives across IT application development portfoliosAdviser to in-house Test Management competencyPerforms role of Test pool lead, whereby managing distribution of all testing resources, infrastructure and testwareDefines, develops and maintains all testing documentation – procedures, templates and artifactsSubject Matter Expert: Software Testing Domain:Performs the role of Subject Matter Expert for the Testing domain: Test Methodologies, Approaches and StrategiesPerforms the role of Test Architect for the Testing domain: Test Tooling, Technical configuration, Infrastructure and environmentsDefines, develops and maintains all testing related documentation – procedures, templates etc.

Head: Test Competency: Performs the role of Subject Matter Expert for the Testing domainLeads a centralised Test resource competency of Test managers, Test Analysts, Automation scripters and Testers (86 Resources)Manages the administration of Centralised Stable and Pre-production Test environments.Responsible for managing and co-ordinating the testing of all systems and applications/project portfolio wide Performs a co-operative management and co-ordination of Testing tools, Central Repositories, software and licenses.Develops and implements the testing capability of Sanlam Life’s IT (Methodologies, procedures, templates, Training, tools, etc.)Increases Performance and Capability within Testing domain through effective knowledge transfer (Coaching) of others in IT Defines develop and maintain test strategies with a strong focus on automationCompiles and maintain master test plansDevelops, enhance and maintain defect management procedure and toolsDefines, develop and maintain all testing documentation – procedures, templates etc.Performs test documentation reviews.Manages all aspects of testing within the systems development lifecycleProject manages all testing efforts and testing within project wide portfolioAdministrates total financial and cost/benefit analysisManages testing staff from an HR and development perspectiveManages career paths of test team Communicates and report overall test effort coverage, clearance and overall risk identification at management level.Manages and maintain risks within test administrationManages and maintains vendor and service provider relations, support and services

ITD: Programme Test Management and SME:Developed and implemented the testing capability of Sanlam Life’s IT (Methodologies, procedures, templates, Training, tools, etc.)Increased Performance and Capability within Testing domain through effective knowledge transfer (Coaching) of others in IT Defined developed and maintained test strategies with a strong focus on automationCompiled and maintained master test plansDeveloped, enhanced and maintained defect management procedure and tools Performed the role of Subject Matter Expert for the Testing domainDefined, developed and maintained all testing documentation – procedures, templates etc.Performs test documentation reviews.Managed all aspects of testing within the systems development lifecycleProject managed all testing efforts and testing within project wide portfolioAdministered total financial and cost/benefit analysisManaged testing staff from an HR and development perspectiveManaged career paths of test team Communicated and reported overall test effort coverage, clearance and overall risk identification at management level.Managed and maintained risks within test administrationManaged and maintained vendor and service provider relations, support and services

Test Management: Multiple Application Portfolio:Developed and implemented the testing capability of Sanlam Life’s IT (Methodologies, procedures, templates, Training, tools, etc.)Developed and implemented portfolio wide test methods, standards and techniquesAssisted projects to develop test approaches, plans and packs.Defined and administered test environment requirements for projects.Defined and implemented test automation activity in alignment with central strategy and implementation plans.Defined and implemented of automated testing driven and governed by central competencyCoached Testers on Quality Assurance and testing principles, techniques and templates.Assisted projects during test execution phases, through designated testing staff.Assisted appointed Test Managers with the management of execution on SDLC test phases on all key projectsDefined and implemented test management processes and procedures,Master Test plansIdentified and managed all test related risk and issuesPerformed Project Resource management (If project specific)Defined and implement defect management procedure & toolsAdministrated and report on overall test progressLiaised with development team, business teams, regarding customer issues regarding defectsDeveloped test schedules for testing projectsDeveloped and maintain all project specific test documentation Monitors overall and individual test progress against project plansPerformed test documentation reviewsManaged all aspects of testing within the systems development life cycle:Determined risk by analyzing functionality according to purpose, visibility, safety and security, financial impact, importance to customer, testing planFacilitated and manage automated testing initiatives to reduce testing cycle on repeatable tasks.Managed team of 66Mentored and trained newly appointed Test Managers and Test team individuals across SPF: IT project portfolioAdministered performance evaluations on all designated test resources

Group IT QA Management:Managed and supported the in-house Quality Assurance and systems analysis departments Developed and maintain QA rules, policies and proceduresDefined, develop and manage management and project plan requirements Defined and develop use-case modeling guidelines Defined, implemented and managed of QA policy and procedure protocolsImplemented and governed quality processes in the project life cycle to enforce adherence to minimum quality requirements and to provide metrics according to the QMPDevelop, execute, maintain and improve quality assurance best practices that are aligned with the SDLC methodologyPerformed quality assessment of third parties when outsourcing is consideredPerformed quality health checks and formal quality assessments in line with strategy and market requirements Development work breakdown structures, in alignment with testing and QA.Test Management:Responsible for the system, application and modular testing within the IT systems development department and all current projects.Defined testing strategies for end-to-end SDLC, within the IT systems development department and infrastructure departments.Manage test execution of all SDLC test phases on key projectsFacilitate quality of tested solutions on key projectsDefine and implement test management processes and proceduresCompile Master Test plansIdentifies and manages all test related risk and issues Administers contracted human resource managementProject Resource management (If project specific)Control and manage successful releases into ProductionCustomer/trading partner communityCoordinated general software environment reliability and enhancementOn-time delivery of modular testing and software sign-offsDefine and implement defect management procedure & toolsAdministrate and report on overall test progressLiaise with development and analysis teams, business, and managementLiaise with business teams, regarding customer issues regarding defects

IT Product Support and Management:Resolving of all IT Support to Foundation environmental issues end to end.Aligning all IT priority issues with IT and Business strategies.Ensuring that the appropriate services are provided in terms of existing and new customers/clients.High-Level Business/Systems AnalysisResolution negotiation between client and IT/OPS.Implementation/Integration of new client or CBU (Central Business Unit) on In-house systems.IT Business Development/Customer Relationship with Business-units/Trading-Partners, Providers and IT-Project-financers. Conveyance and Implementation of all System and Periodic enhancements to T/P or Business owner. (Software and running App. Enhancement)Central Business Unit – Maintenance system process testing. IT - UAT and Regression testing (Client)Support and Accommodation of CBU, T/P. system downtime. Test Management:Defined and implemented test management processes and procedures across Central Business Units.Compiled Master Test plans (Project generic)Administrated and report on overall test progressDeveloped test schedules for testing projectsDeveloped and maintain all project specific test documentation Monitored overall and individual test progress against project plansPerformed test documentation reviewsManaging all aspects of testing within the systems development life cycleManaging service level agreements (SLA) with IT/Computing Services and its clients – Internal.Ensuring Optimum level of service with customers by Managing the relationship between user of the Product and Functionality thereof

Systems Test Analysis:Assist with new functionality testing Produce Test related Documentation (Test Plans, Test Matrices, Test Scripts, Defect Logs, etc.)Test reporting based upon coverage and clearance statisticsTest documentation compilation and reviews in conjunction with test managerLiaison with development team and business analystsAble to produce Test related Documentation (Test specifications, progress reports etc…)Perform scope and test effort estimations System Testing:Defined and designed New Functionality test requirementsPerformed test scheduling in accordance with designated testerPerformed test execution within all test cycles (ST  BRT)Assisted with the scripting of test cases, conditions and checkpoints.Assisted with the test script execution and validations. Performed test reporting based upon coverage and clearance statisticsPerformed test documentation, defect logging and reporting

Systems Analysis:Developed of technical specifications for product and process requirementsPerformed Logical system design (Independent of Technology) - Use Case Realization Performed Documentation & Logical Data Model Assisted with quality reviews Assisted with design processPerformed System Analysis/Compliance AuditsPerformed Functional point countsPerformed Technical and Business Specification Writing: Project RequirementsPerformed Technical Specification writing (Functional) Assisted development with review of Requirements specificationsAssisted development with Functional specifications as requiredPerformed System/Process Mapping. (SLDC)Assisted in the design of New Functionality unit test requirementsAssisted development with unit test execution within development test cycle

Software Testing and Analysis:Assisted with new functionality and Regression testingTest reporting based upon coverage and clearance statisticsTest documentation compilation and reviews in conjunction with test managerRisk identification and reportingLiaison with development team and business analystsProduced Test related Documentation (Test Plans, Test Matrices, Test Scripts, Defect Logs, etc…Produced Test related Documentation (Test specifications, progress reports etc…Perform scope and test effort estimations Defined and designed New Functionality test requirementsPerformed test reporting based upon coverage and clearance statisticsCompiled test documentationPerformed defect logging and reporting

Business Analysis:Assisted with Business Case compilations Defined Business/Project requirements documents.Defined Business requirements sign-off.Clarified business specifications.Performed functional point count.Facilitated product/package selection.Process design and re-engineering. (SLDC)Process Mapping. (SLDC)Financial Project Implementation Cost Estimation.Performed Presentation/Demonstration of new/Enhanced business process.Sign-off training guides/courses.Assisted with test execution Assisted with Functional Software Testing of all COMPASS/FDP system processes - Test plan and Test packs

EDI Database administration and Support:Maintenance of the HCECS/ETS/FTP databasesImporting and exporting of all Electronic data files from and to Business Trading Partners.Claims data verification and Validation of import and export files.Data Warehousing and manipulationConstant auditing of all Electronic submission process (ETS-Software and In-house design) data All electronic data interchange related query support.Front-end support to all IT Communication and functionality. (Non-user level)Creation and Maintenance to all user-level Security applications.All Claims Financial Electronic data conveyance audits and reconciliation.Conveyance and Implementation of all System and Periodic enhancements to T/P or Business owner. (Software and running App. Int.)Functional Module testing.Support and Accommodation of T/P. system downtime.

Q.A Auditing and Coaching:QA Audits on all EDI/IT In-house Billing and Operational / Financial Software applications: (Financial)Audit of all IT/EDI functional software modules.Monthly reporting of current system kick-off/up-time/down time Statistical Ad-hoc reports compilation.System and individual functional Audits:QA procedural Workshop and Presentations. Policies and Procedure Updates and Updating of Training/User profile manuals.Workflow and Project life cycle updates.Updated QA Policies and Procedures.Quality Coaching