Reginald Nerette Email and Phone Number

• Ensure the execution of projects and manage daily operations in accordance with the relevant stakeholders.• Manage effectively and support in decision making on the required processes supported by IT systems within the business.• Translate business developments and objectives to IT improvement opportunities and initiate development projects,• Build and maintain relationships with external customers • Gather, interpret, and identify IT developments and trends within the business/market and recommend measures to owner if necessary.• Identified opportunity and risks for IT development within the assigned area• Ensure the development and maintenance of a knowledge management network regarding IT and Business developments • Lead the department and manage employees including recruitment, performance management • Manage software projects team & Infrastructure team• Meet with project stakeholders and ensure project phases meet their expectations

• Worked on Cybersecurity Compliance acceptance for ECA with Grant Thornton• Helped ECA pass Cybersecurity Compliance Certification • Helped ECA pass Cybersecurity Compliance Penetration Testing from Third-Party Security Auditor• Developed Risk Management & Strategies Plan • Wrote appropriate Policies and Procedures to ensure compliance• Recommended Physical, Administrative & Technical controls• Configured SonicWALL Firewall and logged Server• Deployed encryption software on laptop• Deployed antivirus on all workstations and servers• Secured VLANs for Data, Voice, Wi-Fi• Secured Trunk uplinks, and configure STP based on network requirements on 3750 series• Configured port-security on Cisco Switches• Secured all user & groups and Active Directory Server

• Taught security best practices for Inform Systems• Helped student write security policies and procedures • Helped developed Risk Management & Strategies Plan • Helped student identify and recommend countermeasures using physical, administrative & technical controls• Evaluated student and provided assignments• Helped student achieve Security+ Exam

• Used best practices and design recommendations to design, plan & manage network and security configurations for • Firewalls, Switches and Access Points Textura/Latista• Supported Cisco Network Infrastructure for Textura/Latista• Supported Windows Server 2012 and RedHat Server• Identify opportunities to improve and use new ideas and technology to meet or exceed business objectives• Proactively monitor network traffic flow end to end, identify areas of concern and develop action plans to get this address• Contributed to all network migration at Textura/Latista by establishing Site2Site VPN with Oracle Datacenters• Configure Layer 2 Technology such as VLANs, Trunking, STP, Stack, EtherChannel• Configure routing protocols such as EIGRP, BGP as well as PBR• Use best practices and design recommendations to configure RSA, IPsec, Radius, • SSL, firewall policies, Network Access Control (NAC), 802.1x, WPA2

• Firewalls, Switches and Access Points Textura/Latista• Performed network devices and phones inventory• Upgraded to the latest IOS and use the image to boot• Stacked switches both physically and logically creating 4 stacks to 8 stacks• Configured multiple VLANs for Data, Voice, Wi-Fi, IP cameras servers• Trunk uplinks, and configure STP based on network requirements on 2900 series• Configured Inter-VLAN routing, EIGRP and HSRP on 3850 series• Configured link bundle with EtherChannel to provide link redundancy• Configured QoS on the switches for ports• Configure 3900 series as voice gateway, configure NAT and EIGRP• Back up and log configuration and perform any related documentation for the project• Deployed Cisco IP phones and ensure that phone is fully registered and can place call• Ensure Rack, stacking, cabling using Ethernet and Fiber with SPFs connector switches and routers• Verify the implementation has been successful deployed and troubleshoot network issues as needed

• Reviewed and handle Tier 1 escalation tickets in a timely manner to meet SLA• Replicated issues if possible and provide a permanent and tested resolution prior promptly resolving the cases and documented them through an established tracking system 8x8• Determined nature of issue and try to replicate the issue in our system• Interact with customer to gather more information if necessary or to provide a resolution• Determined with Team Lead whether the case requires to be escalated to Tier 3 to have bugs removed• Worked with various Operating platform such as Fedora, Chrome books, Ubuntu, Mac, • Windows Server 2008 or 2012 and Windows client (7 or 8) in a physical or virtual environment using Virtual box, Hyper-V• Configured and Monitored LAN and WAN devices in various districts for over 20 states • Troubleshoot exam test sites for students as needed• Contacted and always inform both team lead and Project Manager • Follow up with peers and exchange solution to close cases in order to meet SLA• Installed, Configure and Troubleshoot network devices

• Provided proficient installation, configuration and troubleshooting on PC hardware and software for about 30 Small Business and Mid-size Company• Prepared and develop action plan for coworkers and general solution regarding IT operation to management. • Managed and troubleshoot network issues (printers, wireless ,pc, Internet connectivity) onsite or remotely• Deployed and maintain and troubleshoot wireless access using Sonic Points• Deployed and maintain and troubleshoot remote access on VPN clients using SonicWALL• Interacted with different Vendors, such as HP, Lenovo, Microsoft, Dell, SonicWALL to resolve further issues if necessary, to maintain the clients.• Coordinated with ISPs for further troubleshooting if necessary, to maintain appropriate SLA with our clients.• Direct Promptly resolved and documented ticket through an established tracking system.• Proactively monitor servers and PCs to proactively detect failure or malicious software• Provided and troubleshoot access to SharePoint site to ensure Partners access to documentation• Managed and troubleshoot HP Pro Curve switches to provide only legitimate users access to the LAN

• Wrote security policy to reinforce access control, separation of duties, IOS lock-down and to ensure Security Triad CIA was enforced using Group Policies• Created users, groups and moved them to the appropriate OUs, and assigned NTFS permissions to shared drive on windows server 2008 based to ensure the principle of least privilege • Managed and troubleshoot printers, servers, and computers to ensure reliability and availability of the network• Monitored bandwidth and preventing excessive downloads via SonicWALL Content Filtering, • Configured and improved WAPs configuration with better security and appropriate frequency to prevent overlapping • Managed and troubleshoot satellite and wireless Internet connectivity issue, escalated by the helpdesk team, and follows up with the different ISPs or went onsite at the Branches to fix internal when remote connectivity in not possible• Provided Windows administration/ Cisco Engineering, LAN/WAN/VPN administration, bandwidth management and intrusion detection system (IDS) monitoring via SonicWALL. • Managed DHCP, File Server, AD and DNS, wireless access points. • Supported a mini Call Center with 6 IP phones.• Evaluated and applied recommendations from an outsourced consulting IT company to meet the requirements submitted by head of management• Provided more scalable solution for DHCP by recreating scopes to fit organization need and match subnetting scheme designed using VLSM• Configured and maintained Cisco 2901 as the voice gateway for NAT,DHCP, static routing, Internet connectivity, port forwarding, SIP trunk

• Configured and deployed radios for new cell towers.• Provided point to point connectivity Internet access for home users, and E1data or voice for business class enterprises.• Actively work on strategic planning, designing, and implementing network solutions for Ericsson traffic node along with systems migration, configuration, administration, upgrades and troubleshooting initiatives.• Designed, added, removed Traffic Node scheme through AUTOCAD MUX plan per region to• expand Data, PBX, and cellular Network• Configured traffic routing on the MINI-LINK for new sites added or new customers• Preconfigured AirMux and Ubiquiti antenna to provide E1 or Ethernet connection to clients• prior submitting them to the installation team when business needed dedicated lease lines,• Performed site survey to determine the optimal LOS between existing company sites and• clients sites• Configured OSPF network for new Traffic Node to route traffic between existing location• Configured and troubleshoot OSPF issues at the CLI, between Ericsson Traffic Node and a• resolved the maximum of tickets opened by NOC based on Alerts displayed on Mini-Link• Server provide outstanding SLA to Data and Voice customers and configured and installed• Cisco 3560 Layer 3 switches at RBS to aggregate site and for monitoring using SNMP

• Lead team and resolve conflicts• Assigned strategic tasks and supervising helpdesk users to meet all the milestone project • management electoral schedule • Create report and review IT Operation Management to find optimal solutions or reengineer • Process• Constantly assisting and supervising helpdesk team in cloning, maintaining, and repairing • computers in electoral voting process room as final preparation• Configured, managed, monitored, and enhanced routers and switches at the Tabulation • Voting Center• Managed and maintain a healthy IT environment, supervising Network Operations, • managing Kaspersky Antivirus Server. Deploying and configuring appropriate network • devices and servers based on strategic network infrastructure planning.• Designed proper Infrastructure by deploying DHCP server and DNS for efficiency and • security • Designed IP scheme, configure and put in production a 3800 series Cisco router for Internet Connectivity• Monitored and troubleshoot Internet connectivity to ensure Internet availability at all the 3 offices• Provided constant network and troubleshooting support to Database administrator team • during Data Entry period• Provided Networking training to helpdesk team with a concentration on troubleshooting network devices to help them be more efficient in resolving downtime issues