Reginald Ocampo Email & Phone Number

• Completed computer hardware set-up, operating systems (Windows OS) and application system imaging and deployment of other peripheral devices as well as creation of a computer/device account in Desktop and user account in the Active Directory. Assisted in user account management (user account updates, suspension/deletion, password reset) in Citrix Director and different Window Server roles. • Assisted in the configuration and deployment of land line phones and performed updates on user information in Microsoft Outlook. Assist in the deployment, trouble shooting and repairs of standalone printer/scanner devices.• Assisted system administrators in implementing and testing software patches, and the subsequent roll-out to the production environment.• Configured router, switches, servers and performed subnetting configuration for the network laboratory for testing purposes. • Performed troubleshooting activities to understanding computing devices issues and provide remediation accordingly. Installed, configured, tested, and operated hardware and software and other peripheral devices in remediating internal customer issues.

New Westminster, British Columbia, Canada

 Assisted the Internal Audit Director in preparing risk-based, process focused internal audit engagement plans (audits, NI 52-109 financial control testing, operations and IT audits etc.) for casino sites across Canada. Planned and managed the execution and reporting of internal audit engagements and projects within agreed budget and timelines and in accordance with ISPPIA, ITIL, COBIT, and GAAS framework for different types of audit engagements. Identified and prioritized IT, operational, financial and performance risks, issues, and control concerns; prioritizes findings based on nature, extent and materiality. Developed action-oriented recommendations to improve risk management and internal controls.  Prepared audit findings summaries, updates, and comprehensive audit reports for discussion with auditees, Audit Director, Compliance Officers and presentation to management and Audit Committee. Identified opportunities to optimize the internal audit process and implement improvements to existing approaches and audit methodologies, consistent with IIA and other established frameworks. Contributed to the quality assurance activities of the department through methods such as meeting key performance indicators and participating in developing measures to enable performance monitoring and improvement.