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Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, United States

Carrier CorporationNov 12, 2024

Philippines

Singapore

Integrated Building Services Building EfficiencySingTel Data Center NOC Responsible for installing, managing, and maintaining equipment which is used to monitor and control engineering systems, machinery, and processes at SingTel Data Center NOC / BMC.Make sure that these systems and processes operate effectively, efficiently and safely.•preparing and agreeing project budgets, timescales and specifications with clients/managers•producing and implementing designs•creating test procedures•testing, evaluating, modifying and calibrating products/instruments•writing reports and documentation, MOP •Generate weekly/monthly NOC reports.•analysing and interpreting data•collaborating with a team of engineers•providing technical support, Testing and Commissioning of DDC ( Direct Digital Controllers)•product/parts procurement for projects•Data entry and CRM management through Salesforce.Significant Contributions:- Has greatly improved the service level resulting to higher metrics in Key Performance Index (KPI)- 2018 Service Excellence Awardee

Europe - Middle East - Africa

iOS EMEA

Philippines

Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include internet service, cable tv and telephone troubleshooting, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary

Singapore

As a Project Engineer, I assist the Project Manager in planning and execution of project plans at site. I am responsible for control of work-in-progress, ensures accurate client billings, monitors outstanding accounts receivable and collection efforts on related projects. I liaise with all parties involved in the project including local authorities, consultants, clients, subcontractors and suppliers. I attend site meetings and inspections, report regularly on progress and monitor schedule. Part of day to day work is to prepare and monitor work schedules, project costing, procurement, and coordination with all partied involved to ensure work progress smoothly and completed within target time and budget. I also supervise and lead in technical testing and commissioning, as well as technical survey or field engineering teams.Other work involves:-ensure the job is constructed according to the project plans, and assist project controls, including budgeting, scheduling, and planning. -project schedules and forecasts, budget monitoring and trend tracking-effective communications between engineering, technical, construction, and project controls groups.

Singapore

As the Executive of the Support Team in-charge of MOE Corporate Headquarters, I directly coordinate with my clients, and to the Assistant Vice President of my organization. I am responsible for the design (Visual Basic), implementation, testing and commissioning of system projects in Integrated Supervisory Control System and Data Acquisition (SCADA) Software.Part of day to day work is to respond to requests for Field Servicing involving a range of responsibilities such as answering and prioritizing incoming technical support calls & emails from clients, escalated user issues, generating trouble tickets, follow-up with end users, to diagnose, resolve and logging of problems and, if necessary, escalating the problem to the appropriate level of expertise. Additional responsibilities include:-Takes charge of the Inspection and maintenance of the entire Building System (Security system, ACMV, Fire Alarm System, M&E, Lift system, etc) and do Preventive Maintenance on weekly, monthly, fortnightly and yearly basis-Management and administration of critical Control Systems, and monitoring of BMS system - Responsible for management of A&A works, such as design preliminaries, supervision of installation by sub-contractors, testing and commissioning, quotations, etc.- Monitor and manage client satisfaction metrics such as Service Level Agreements (SLA) and Key Performance Index (KPI)- Working in close liaison with the Purchasing Officer and supplies department, for ordering parts/equipments that are required.-Providing Training to clients related to new services, A&A, and equipments that we may introduce.Significant Contributions: -Has greatly improved the service level resulting to higher metrics in Key Performance Index (KPI) based on Service Level Agreements (SLA) from 91%, increased to 98%-100%.

Philippines

(Formerly eTelecare Global Solutions)As a Support Engineer, my main responsibility is to provide Technical Support for U.S. based clients, mostly accountants, providing assistance to software related concerns such as Product installation & Networking, set up of Multiple User Accounts & User Administration, migration of Data from different versions and different platforms, Assistance in Password recovery, Account updates, Licensing Issues and Product Registration, provides support in Reconciliation of Accounts, Taxation, Payroll etc. In many cases, remote access might be required so that clients’ desktop may be accessed remotely thru internet.Other tasks include:-Product Registration, Incident Logging, and update of Customer Info thru Siebel CRM and CITRIX-Installation of new software releases, system upgrades, evaluate and install patches and resolve software related problems-Support and maintain end user requirements, including troubleshooting, account maintenance and training-Providing different User Access and Privileges and User Account Control-Resolves Database Errors, Installation errors and conflicts, and networking failures-Configuration of Start-up applications which may affect the system.-Software Upgrades and Manual/Automatic Updates of Firmware version, fix bugs if any-Ensures that the Server and client computers are connected and sharing Database-Database management, Database Back up, Database Clean up-Customization of Data Reports

Singapore

As the Leader of the T&C Team, I am in charge in Testing of Control Systems for building equipments prior to commissioning. Part of the daily tasks includes guiding the Site Technicians in Testing of Equipments and rectification of errors and network failures, if there’s any. To narrow down and isolate the problem, plan strategies for resolution and commission the equipment is my primary goal.Additional responsibilities include design (Visual Basic), implementation, testing and commissioning of system projects in Integrated Supervisory Control System and Data Acquisition (SCADA) Software.Additional tasks:-Integration of Security system, ACMV, Fire Alarm System, M&E, Lift system, and otherBuilding facilities and Equipments.-Commissioning of Building Equipments (AHU, FCU, Chillers, VAV, P&S, etc) and Routers-Personally checking and troubleshooting Software and hardware (Servers, Programmable Logic Controllers, Building Equipments), demonstrates troubleshooting techniques to Technicians -Ensures that the System runs in good condition and passes the T&C before presenting to the Clerk of Works

Public Policy

Exec. Ed. in Cybersecurity Jul 2025 - Aug 2025 John F. Kennedy School of Government

Master Of Science - Ms, Learning Design And Technology

School of Integrative and Professional Studies University System of Maryland

Bachelor Of Science - Bs, Computer Engineering, 84%